Very easy to insure appliances. Not mind boggling. Even somebody of less knowledge could do it.
Company replied
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See what reviewers are saying
Currently been waiting for a plumber for 24hrs, I was told the "case" had been accepted at 15:15 yesterday by the 4th person I spoke to ( that's another story).I was advised if I hadn't heard anyt... See more
Signing up with Row.co.uk was surprisingly easy. The process was straightforward: I had an initial question, I called up and spoke to Roseanne who assured me with comfort, authenticity and consistency... See more
Company replied
Had trouble adding an appliance on the web portal. Spoke to Rosanna who was most help full. Although there were a few hiccups she worked her way through the procedure and kept me informed of every... See more
Company replied
Company details
Information provided by various external sources
As one of the most competitively priced insurance providers in the UK, Row.co.uk secures the best value deal for you by diving a little deeper than our competitors into the cover provided. We go absolutely quackers for great customer service - it is at the heart of anything we do! From providing comprehensive coverage at a great price, to our easy to use site and friendly advisors, we stand out from the crowd. Find out why our customers love us by getting a quote on a Gadget, Mobile Phone, TV, Appliance, Home Emergency or Boiler cover policy.
Contact info
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, United Kingdom
- 0203 411 9409
- customerservices@row.co.uk
- row.co.uk
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Very easy to use and really good prices will be putting all my gadgets though yourselfs.
Very easy to use and
August 18, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for the great feedback! I am glad we were able to help you out today!
Kind regards,
Hanna
Reply from Row.co.uk
Good Morning,
Thank you for the great 5* feedback!
Please feel free to get in contact if there is anything further we can help with at all.
Kind regards,
Hanna
Search the market before your almost forced to change insurers.
I have recently been moved from SES Home Services insurance wise to another insurance company who expect me to pay even more for the premium, hence I've searched the market and settled with Row.co.uk.
August 3, 2023
Unprompted review
Reply from Row.co.uk
Good Morning,
Thank you for the feedback, I am glad we were able to assist you with cover and we are glad you have chosen us!
Please feel free to get in contact if you have any questions at all.
Kind regards,
Hanna
Very easy to set up
July 31, 2023
Reply from Row.co.uk
Good Morning,
Thank you for the great 5* feedback! I am glad to see you found our policy easy to set up!
Please feel free to get in contact if there is anything further we can help with at all.
Kind regards,
Hanna
Reply from Row.co.uk
Good Afternoon,
Thank you for taking the time to leave us a great review!
Kind regards,
Hanna
It took really quick to complete and I…
It took really quick to complete and I got a receipt to confirm.
July 22, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for the great feedback it really means a lot!
Kind regards,
Hanna
Professional and friendly
Great service on the phone made this stand out from other businesses who tend to use call centres of variable quality. Natalie called me back at the times promised and made it quick and easy to arrange my boiler service - professional yet personal and engaging, offering all the information I needed to make my decision.
July 20, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for taking the time to leave our agent Natalie a great review! I will be sure to let her know to keep up the good work.
Kind regards,
Hanna
Great online site
Very quick and simple to fill in online, and the best price and cover.
July 12, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for leaving us a great 5* review!
Kind regards,
Hanna
..to long waiting time but nice…
..to long waiting time but nice conversation whit workers
July 10, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for the feedback it is always appreciated. I am sorry for the long wait times but I am happy to see you were able to get through to an agent who could help you.
Kind regards,
Hanna
Spoke to Mike today great help
June 29, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for the great review for Mike!
Kindregards,
Hanna
Easy to get quote and cover
Easy to get quote and cover. Helpful to have ‘other’ in drop down box for an appliance brand that was not listed.
June 26, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for getting in touch with us and we are really pleased that you have found our services helpful, thanks for the great 5-star review.
Kind Regards
Sophia
Micheal was a great help in renewing my…
Micheal was a great help in renewing my policy.
June 16, 2023
Unprompted review
Reply from Row.co.uk
Good Morning,
Thank you for the great 5* review for Michael! I will be sure to let him know to keep up the great work.
Kind regards,
Hanna
Good quote for 2 tablets
June 15, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for your feedback, we are pleased that you are happy with the service received.
Kind Regards
Sophia
Good experience
June 9, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for the great 5* feedback, we really appreciate it!
Kind regards,
Hanna
Reply from Row.co.uk
Good Afternoon,
Thank you so much for the great feedback for our team!
Kind regards,
Hanna
All straight forward rosanna very…
All straight forward rosanna very helpful and polite good customer service.
June 2, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for the lovely feedback for Rosanna! I will be sure to let her know to keep up the great work.
Kind regards,
Hanna
So easy and good value
So simple and easy to have everything insured in one go with just a few clicks
May 19, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for letting us know how we did, its great to see that you found it easy to navigate our site!
Kind regards,
Hanna
Reply from Row.co.uk
Good Morning,
Thank you for your kind words for our agent Natalie! Please do let us know if we can help any further at all.
Kind regards,
Hanna
So easy to get my new phone Insured and…
So easy to get my new phone Insured and the old one cancelled no long wait just quick and efficient and Friendly
May 11, 2023
Unprompted review
Reply from Row.co.uk
Good Afternoon,
Thank you for letting us know how we did and for giving us a great 5* for our services!
Kind regards,
Hanna
Rosanna was very helpful with changing…
Rosanna was very helpful with changing my phone type so my insurance would carry on as usual. THANK YOU 🙂
May 11, 2023
Unprompted review
Reply from Row.co.uk
Good afternoon,
Thank you for taking the time to leave Rosanna such a lovely review, I will be sure to let her know to keep up the great work!
Kind regards,
Hanna
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