ROWAN & HILL® Reviews 84

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I recently ordered a gift for a friend from Rowan & Hill and I found the process super streamlined and efficient. The gift arrived by post beautifully packaged and I was kept up to date of the trackin... See more

Company replied

Rated 5 out of 5 stars

Just to say a massive thank you to the team at RH for following up my order and it arriving all be it late thanks to Royal Mail but gorgeous and in lovely condition as always. Great service and will... See more

Company replied

Rated 5 out of 5 stars

I was really impressed that i received a phone call advising me that one of the items i had ordered was out of stock and was given the option of either waiting or choosing something else. This kind o... See more

Company replied

Company details

  1. Candle Store

Written by the company

Official Site: We are a home fragrance company that Specializes in handcrafted scented products. Our product line includes candles, diffusers, sprays, tealights, wax melts, and ceramic melt burners.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Good experience

Good service. Items as described. Arrived quickly.

September 26, 2023
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Reply from ROWAN & HILL®

Hi Louise, Thank you so much for your kind review. We truly appreciate it. Team ROWAN & HILL®

Rated 5 out of 5 stars

Quality product at best price

The best price I could see on the Internet for gents Gucci by Gucci. Delivery though it took 4 or 5 days was free

September 22, 2023
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Reply from ROWAN & HILL®

Hi, A Great Big thank you for your kind review. Apologies for the late delivery, we have to do better. Gucci by Gucci is one of our favourites too! Team ROWAN & HILL®

Rated 5 out of 5 stars

Delighted with purchase

Great wax melts- smell amazing and neatly boxed - fast delivery and lovely packing. Delighted to get some sample scents to try too as always hard to choose new scents online! - highly recommend and will order again thank you

January 11, 2023
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Reply from ROWAN & HILL®

Hi, thank you so much for your kind review, we really appreciate it. We are so glad you love our new wax melt packs. Look out for our sample size packs, coming soon.
Team
ROWAN & HILL

Rated 5 out of 5 stars

Issue resolved quickly and goods received with thanks - Not great it hasn’t arrived

Just to say a massive thank you to the team at RH for following up my order and it arriving all be it late thanks to Royal Mail but gorgeous and in lovely condition as always. Great service and will definitely be back.

OLD POST. Well it’s a one as my parcel still hasn’t arrived nor have you told me it has been despatched.

September 17, 2022
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Reply from ROWAN & HILL®

Dear Debbie
Firstly thank you so much for returning back to us for a second order, we really appreciate this. Secondly we want to personally apologise on behalf of Royal Mail Group for not sending your order out to you. Unfortunately that is out of our control. You would of received shipping confirmation as we posted your item. Nothing leaves our warehouse without a tracking number. Please check your emails, we have just re emailed you all the information including the Tracking number.
Kind Regards,
Claude
ROWAN & HILL

Rated 5 out of 5 stars

Really good diffusers

Really good diffusers ! Get some more in stock please

March 10, 2022
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Reply from ROWAN & HILL®

Thank you for your kind review. New diffuser's will be available soon.
Team
ROWAN & HILL

Rated 5 out of 5 stars

well packaged

well packaged, good value and fast postage. What more could you ask!
Loved the little wax melt sample

January 20, 2022
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Reply from ROWAN & HILL®

Thank you so much for your kind review.
We really appreciate it.
Remember, Download our App and earn points, free gifts and much more.
R&H

Rated 5 out of 5 stars

Over the moon!

I bought a few items as part of my Christmas's presents list. They are all beautifully packaged. I will be definitely recommending them and purchasing again! Over the moon!

November 6, 2021
Unprompted review
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Reply from ROWAN & HILL®

Good afternoon thank you so much for your kind review. We really appreciate it. Remember, Download our App and earn points, free gifts and much more.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, products r first class , u can see how much care they have put into these products . Excellent

October 23, 2021
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Reply from ROWAN & HILL®

Good afternoon thank you so much for your kind review. We really appreciate it. Remember, Download our app and earn points, free gifts and much more.

Rated 5 out of 5 stars

Love these wax melts

Love these wax melts, they smell so strong and some lovely smells 😍 ☆☆☆☆☆ my favourites, and believe me I've purchased a lot ov melts over the years this is tops by far thank you ROWAN&HILL

July 29, 2021
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Reply from ROWAN & HILL®

Hi Cathy Thank you so much for your kind review. We really appreciate it.
We are so glad you are enjoying our products. Look out for our autumn collection coming soon.
Kind Regards
Rowan & Hill

Rated 5 out of 5 stars

I love Rowan and hill the products are…

I love Rowan and hill the products are gorgeous. That always give me sample wax melts too and I live up the road so get super fast home delivery a brilliant service. Many thanks xx

April 16, 2021
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Reply from ROWAN & HILL®

Dear Laura,
Thank you so much for your kind words and the 5* review!
Enjoy our products!
Kind Regards
Rosa
Rowan&Hill

Rated 5 out of 5 stars

SO impressed! Highly Recommend ✨

I just can’t recommend this brand enough, the attention to detail given to orders I’ve received has been impeccable ✨ The scented wax melts smell SO incredible and are fantastic value for money ✨ the burners and melts make perfect gifts, Its my new go to treat for birthdays for family and friends 🤩✨ Lucky them ✨💫 I must just lastly mention how beautiful the packaging is, the gift boxes are very high end making any purchase from this company a very impressive looking gift for someone ✨ Thank you Rowan & Hill it’s so great to find a small business getting it SO right 🙌🏼💫👏🏼 Recommend recommend recommend! ✨✨✨✨✨

April 12, 2021
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Reply from ROWAN & HILL®

Dear Lucy,
Thank you so much for your kind words and the 5* review! We really appreciate it.
Enjoy our products :)
Kind Regards,
Mia
Rowan&Hill

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