Rowan Rose Solicitors Reviews 78

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making them feel at ease throughout their interactions. The customer service is frequently highlighted as exceptional, with many people appreciating the clear communication, regular updates, and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially in handling claims and ensuring repairs. However, some people were dissatisfied with the customer service, mentioning difficulties in reaching the company by phone or email, and slow responses. A few other people also felt that the company took too long to disburse funds after a successful claim and questioned the transparency of their fees.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and professionalism... See more

Claim

Customers consistently note ambiguous experiences with claim. Some reviewers express satisfaction, thanking... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently made a claim against Loans2go with your firm. My case manager was Joe. I can only describe my experience with Joe as outstanding. He fully explained the process to me and guided me... See more

Rated 5 out of 5 stars

The company is very great and really professional, they were so helpful and kind they told me everything step by step which was very understanding. They kept me updated and reassured me. Overall my ex... See more

Rated 5 out of 5 stars

The experience with Rowan Rose Solicitors was fantastic. Roby was amazing start to finish, answered all my questions and made me feel at ease. He made sure I knew the whole process and updated me ever... See more

Rated 5 out of 5 stars

Mohammed from Rowan Rose has been with us since February 2025 and has been working closely with myself and partner to resolve the Disrepair. He has been nothing but kind, helpful and resourceful and... See more


Company details

  1. Law Firm

Written by the company

Rowan Rose Solicitors was established in 2016 as a niche practice specialising in financial litigation. The partners have over 20 years experience and we have a commitment to providing advice and assistance to the consumer. We pride ourselves in providing a high level of service whilst recognising the stress that can arise when you find yourself in a situation that you know is not right but just don’t know where to start against the big lenders out there. We specialise in financial mis-selling and unfair relationships in financial mis-selling in individual agreements and in consolidation transactions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Started well. Didn’t follow through

Started great with RR contacting me regarding financial claims and being missold loans in the past. They were brilliant to start with keeping me updated and even were successful (after a much longer process than advertised) and I was very happy with the first claim coming to a successful end. That process took roughly 12-14 weeks, my other 4 claims all started at the same time and now 8 weeks on from my first settlement I have had no contact from RR and when I have contacted them on two occasions I was advised the person dealing with my case will get in touch as soon as possible. To which over a week since I last made contact and nothing. I have emailed the company twice and I have also emailed the man dealing with my claims personally twice in the last 10 days. To which I have had no response. So unless he has been in annual leave for the last two working weeks(extremely unfortunate coincidence if so) I don’t see how he hasn’t responded to me. Fed up and looking to take my claims elsewhere.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t use …

Affiliated or link to a company called Fast Action Claims. Literally a waste of space, the worst customer service I’ve ever had. Sent me a document to sign 4 times with the incorrect address and now I try and call it goes through to some voice prompted answerphone. DO NOT USE

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Mohammed from Rowan Rose

Mohammed from Rowan Rose has been with us since February 2025 and has been working closely with myself and partner to resolve the Disrepair. He has been nothing but kind, helpful and resourceful and thank you to him because we have finally got what we deserved

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Rowan Rose Solicitors were brilliant

The experience with Rowan Rose Solicitors was fantastic. Roby was amazing start to finish, answered all my questions and made me feel at ease. He made sure I knew the whole process and updated me every single step of the way.

September 30, 2025
Unprompted review
Rated 5 out of 5 stars

Roby dealt with my claim

Roby dealt with my claim. He was highly professional, kept my informed at all times and very friendly. Massive thank you Roby for all of your help!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

These guys were brilliant acted on my…

These guys were brilliant acted on my case straight away always rang me bk wen I needed them helped to get all my repairs done as gave landlord time limit to do the jobs and got a little payout as well would highly recommend these guys thankyou Tracy

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Excellent staff
Help and support in every step of proceedings
Well and truly recommend these people
Thankyou

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

THANK YOU

My case was sorted efficiently and I'm very happy with all the work they have done for me especially Mohamed who has been covering my case and updating me regular when things were ongoing, I would definitely recommend this company to any one who has any disrepair issues or needs legal advice

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Awais, very helpful

The company is very great and really professional, they were so helpful and kind they told me everything step by step which was very understanding. They kept me updated and reassured me. Overall my experience with them was great I have no complaints and awais who was working with me was fantastic.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent solicitors

Rowan rose solicitors are excellent my case was fought by Awais and he made sure to update me whenever he could he worked very hard and i am grateful

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Awais was great

Awais was great looking after my case, communication was brilliant with my disrepair claim. All works were completed although my landlords made it as difficult as they could. Looking forward to receiving my compensation. Thank you x

May 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look