Rowan Rose Solicitors Reviews 78

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making them feel at ease throughout their interactions. The customer service is frequently highlighted as exceptional, with many people appreciating the clear communication, regular updates, and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially in handling claims and ensuring repairs. However, some people were dissatisfied with the customer service, mentioning difficulties in reaching the company by phone or email, and slow responses. A few other people also felt that the company took too long to disburse funds after a successful claim and questioned the transparency of their fees.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and professionalism... See more

Claim

Customers consistently note ambiguous experiences with claim. Some reviewers express satisfaction, thanking... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently made a claim against Loans2go with your firm. My case manager was Joe. I can only describe my experience with Joe as outstanding. He fully explained the process to me and guided me... See more

Rated 5 out of 5 stars

The company is very great and really professional, they were so helpful and kind they told me everything step by step which was very understanding. They kept me updated and reassured me. Overall my ex... See more

Rated 5 out of 5 stars

The experience with Rowan Rose Solicitors was fantastic. Roby was amazing start to finish, answered all my questions and made me feel at ease. He made sure I knew the whole process and updated me ever... See more

Rated 5 out of 5 stars

Mohammed from Rowan Rose has been with us since February 2025 and has been working closely with myself and partner to resolve the Disrepair. He has been nothing but kind, helpful and resourceful and... See more


Company details

  1. Law Firm

Written by the company

Rowan Rose Solicitors was established in 2016 as a niche practice specialising in financial litigation. The partners have over 20 years experience and we have a commitment to providing advice and assistance to the consumer. We pride ourselves in providing a high level of service whilst recognising the stress that can arise when you find yourself in a situation that you know is not right but just don’t know where to start against the big lenders out there. We specialise in financial mis-selling and unfair relationships in financial mis-selling in individual agreements and in consolidation transactions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awais was very helpful and his…

Awais was very helpful and his communication as well as his response was immaculate and truly helpful. I would recommend him to anyone who needs a solicitor as his service gets to the issues, assesses it and deals with it accordingly.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Really happy about the service I…

Really happy about the service I received. Everything was very clear and through the start. Jamie was brilliant she has managed to get my landlord to sort out all the repair in my home and getting new roof done brilliant.
Without this solicitor it wouldn't have been sorted. At Rowanrose I would definitely recommend them everything went smoothly they have best solicitors for house disrepaired as house associations landlord’s do ignore you and don't repair houses when needed urgently.
thank you again

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

We consulted Rosen Rose regarding the…

We consulted Rosen Rose regarding the mis-selling of solar panels. The process was very straightforward, and they forwarded us a pack requiring lots of information which was easy to hand regarding solar production and billing. Any information that we did not have they undertook finding this through our energy suppliers.
They were extremely persistent, but this ultimately ended up in us receiving a total refund for our system and keeping the system. This was a great outcome. I can highly recommend Rowan Rose.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Previous fails claim

Dispite a failed claim with the bank for being missold our solar system I went to Rowanrose who took up my case and successfully negotiated a refund. whilst it took some time to resolve they were always most helpful and very professional. A great outcome which was most welcome thanks to Rowanrose.

March 8, 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond the call.

My initial contact was for an issue unrelated to that which transpired. Although it was out of the normal remit for the company, Rukhsana was determined to find a resolution for me and was successful in doing so. I cannot thank her and her team enough.

April 13, 2023
Unprompted review
Rated 5 out of 5 stars

Rowan Rose won my claim for mis-sold…

Rowan Rose won my claim for mis-sold solar panels. I wasn't going to bother about the letter that was posted to me but I came across it when I was sorting out some paperwork and thought I'd give it a go as I had nothing to lose. I'm glad I did. The remainder of the loan was written off, I keep the solar panels and still get my feed-in tariff. I also ended up with a lump sum of over £1400. What a fantastic result! Rowan Rose kept me in the loop at all times. I highly recommend them.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t thank James enough!

I can’t thank James and his team enough, for helping me get all the repairs in my home finally done and for the compensation. I highly recommend Rowan and Rose Solicators, to any one who are having problems with disrepair in their homes, and if their landlords are not listening to them.
5 star service and kept me fully informed of how my claim was proceeding with a fantastic out come.

October 12, 2022
Unprompted review
Rated 4 out of 5 stars

My experience with Rowan Rose…

My experience with Rowan Rose Solicitors was really good, the staff were always professional and polite when I called to talk about my case. My solicitor James Charters, was really friendly and helpful. He always kept me up to date with my case, even when things were hard. He dealt with my Housing disrepair case professionally and made sure that I got the best possible result to solve my case. Thank you very much James and Rowan Rose Solicitors for being there with me all the way. Wishing you all the best.

September 13, 2022
Unprompted review
Rated 4 out of 5 stars

Claim for mis-sold solar panels

Was complex situation as we had to go back and forward to Finance company as they were being awkward to pay out costs. Was fortunate that the company that supplied new inverters were very helpful in sorting that. There were quite a few people at Rowan Rose - whether it would have been better if there was only one person involved in the case.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

Great support and made it a Painless process.

Have to say i have had a great level of service from James Charters at Rowan-Rose. used the company to help me with my PPI claims and James stayed in regular contact, answering any and all questions raised. he kept me informed step by step through the process up to its successful completion. I would recommend Rowan-Rose to help you with your PPI claims if you want a painless process and plenty of support along the way.

December 17, 2021
Unprompted review

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