Rowan Rose Solicitors Reviews 78

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making them feel at ease throughout their interactions. The customer service is frequently highlighted as exceptional, with many people appreciating the clear communication, regular updates, and supportive approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially in handling claims and ensuring repairs. However, some people were dissatisfied with the customer service, mentioning difficulties in reaching the company by phone or email, and slow responses. A few other people also felt that the company took too long to disburse funds after a successful claim and questioned the transparency of their fees.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and professionalism... See more

Claim

Customers consistently note ambiguous experiences with claim. Some reviewers express satisfaction, thanking... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently made a claim against Loans2go with your firm. My case manager was Joe. I can only describe my experience with Joe as outstanding. He fully explained the process to me and guided me... See more

Rated 5 out of 5 stars

The company is very great and really professional, they were so helpful and kind they told me everything step by step which was very understanding. They kept me updated and reassured me. Overall my ex... See more

Rated 5 out of 5 stars

The experience with Rowan Rose Solicitors was fantastic. Roby was amazing start to finish, answered all my questions and made me feel at ease. He made sure I knew the whole process and updated me ever... See more

Rated 5 out of 5 stars

Mohammed from Rowan Rose has been with us since February 2025 and has been working closely with myself and partner to resolve the Disrepair. He has been nothing but kind, helpful and resourceful and... See more


Company details

  1. Law Firm

Written by the company

Rowan Rose Solicitors was established in 2016 as a niche practice specialising in financial litigation. The partners have over 20 years experience and we have a commitment to providing advice and assistance to the consumer. We pride ourselves in providing a high level of service whilst recognising the stress that can arise when you find yourself in a situation that you know is not right but just don’t know where to start against the big lenders out there. We specialise in financial mis-selling and unfair relationships in financial mis-selling in individual agreements and in consolidation transactions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

78 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I would like to thank everyone who…

I would like to thank everyone who participated in helping me get a successful conclusion with my claim against Solar Style UK.
The professionalism and desire to help and advised, were at every stage of the process was greatly appreciated.
Many thanks,

R D Rowlandson

November 27, 2021
Unprompted review
Rated 5 out of 5 stars

James charters at rowanrose solicitors

I would like to say a massive thank you to James at rowanrose solicitors who was dealing with my housing disrepair case. He has been excellent all through, great communication always! Very clear with everything. Absolutely over the moon!

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

You get what you pay for...

I was sceptical to whether I needed a firm of solicitors to manage my case and what this would potentially cost me. I used Rowan Rose for a PPI claim, the process was long and the final stages led to negotiations with the lender. Having Rowan Rose deal with this on my behalf was stress free, easy and very straightforward. James the handler dealing with my case was communicative always available and made everything clear to me both verbally and by email. With the experience I had with this claim I would recommend Rowan Rose and and in particular James.

October 9, 2021
Unprompted review
Rated 5 out of 5 stars

Solar panel settlement

I saw your advertising for mid-sold solar panels and decided to go ahead not really expecting much but I was pleasantly surprised at the outcome. Your communication has been brilliant all the way through my claim and I received my compensation with no hassle. Thank you for everything.

September 16, 2021
Unprompted review
Rated 4 out of 5 stars

Supportive and flexible

At several points throughout the long process I got very stressed by the many letters and things to sign. However, once I explained this to James, he adjusted the communications to better suit me and took a very supportive approach.

June 24, 2021
Unprompted review
Rated 5 out of 5 stars

Efficiency at it's best

Rowanrose took our claim on and we received a fair and honest settlement. Everything was clearly itemised and easy to understand. Having had the odd dealings with other Solicitors I can honestly say they have been the most efficient. Highly recommended.

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

It took a long time

It took a long time . but with perseverance by James Charter of Rowan Rose. The goal was achieved. He also kept me informed at each stage . I would not hesitate to recommend their services or use them again

June 3, 2021
Unprompted review
Rated 3 out of 5 stars

Disappointment

My disappointment with the process was that my particular claim was very much delayed by a very unreasonable time delay before being finalised .
It was not dealt with very satisfactorily by Rowan Rose.
No communication offered as to why the delay had to be taking place

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

Fuss Free and Highly Recommended

Rowan Rose Solicitors acted for me in connection with the miss-selling of the Solar-Panels fitted to my property. At all times I found their approach to this matter to be professional and understandable. I found that the process was explained and conducted in a manner that was clear and completely comprehensible. If you are seeking legal representation, fuss free and on a No Win No Fee basis in respect of your legitimate claim then I would highly recommend the services of this company.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Rowan Rose represented my Solar PV…

Rowan Rose represented my Solar PV mis-selling claim, they fully explained the process from the outset, including their no win no fee claims model, what fees I would be charge following a successful outcome and the timescales I could expect the claims procedure to take. They kept me fully informed throughout and the claim was settled quicker than I expected.

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Efficient and effective.

Roman Rose dealt with a claim against a solar panel company, they did everything all we had to do was supply some paperwork and a statement. I was happy with the outcome which wrote off the interest on our repayment plan, reducing the amount monthly from £113 to £26. The company was efficient and kept us informed of progress. There was always someone available to deal with any questions we had.

October 24, 2020
Unprompted review

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