ROWDY BAGS UK Reviews 908

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products, highlighting their beautiful design, excellent quality, and the authentic, soft leather that ages wonderfully. The delivery service is frequently mentioned as quick and efficient, with many people appreciating the prompt arrival of their orders. Reviewers also commend the outstanding customer service, noting friendly, helpful, and responsive interactions. The overall service is described as brilliant and hassle-free, making the purchasing experience very satisfying for consumers. However, some customers also noted issues with slow delivery times. A few other people also felt that the product quality was not as expected, mentioning that some bags lacked lining, which made them appear unfinished or cheap.

What people talk about most

Product

Reviewers express high satisfaction with the product, frequently praising the quality of the leather, its... See more

Quality

People report positive experiences with quality, consistently praising the beautiful craftsmanship and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the quick and efficient delivery... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, brilliant, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and outstanding support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi Rory! I did a (one star) review yesterday indicating that I had not yet received the tote bag I ordered for my daughter for Christmas and I was very frustrated. Well, miracles do happen! :) It... See more

Rated 5 out of 5 stars

Ordered myself Cedar crossbody bag on the 6th January quick delivery 4days I’m so impressed it’s a lovely bag beautiful colour. It’s my birthday soon so I’m hoping I’ll get the maple crossbody. Tha... See more

Rated 5 out of 5 stars

I ordered a small tote bag in Mountain, and oh my goodness the fireworks went off when it arrived! What a wonderful bag, simple, but it does the job fabulously! Glorious soft but substantial leather,... See more

Rated 5 out of 5 stars

Rowdy is an excellent company to buy from. They make beautifully made, useable, high quality leather handbags at an affordable price. Had one for a number of years now and loved it. So happy to see th... See more


Company details

  1. Handbags Shop
  2. Bag Shop
  3. Bags and Luggage Store

Written by the company

ROWDY offers a unique collection of practical leather bags that are handmade by our team of talented machinists. ROWDY bags are guaranteed for life.


Contact info

4.8

Excellent

TrustScore 5 out of 5

908 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Outstanding Quality Leather.

This is my 3rd purchase from Rowdy Bags. The craftsmanship of the leather bag is outstanding, so is the quality of leather used, which is soft and supple, and the item arrived on time.

July 16, 2025
Rated 5 out of 5 stars

Lovely leather bag

The bag was very well made and delivered within the ten days stated. Leather is lovely quality and will age wonderfully

June 28, 2025
Rated 5 out of 5 stars

Excellent tote bag

What a lovely tote bag ,very well made,the leather feels lovely and soft ,delivery was excellent only took a few days,very happy with purchase would not hesitate ordering again thankyou

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant product and service …

Husband purchased the Cedar Briefcase Bag for my birthday. Company went out of their way to get it delivered on time. Husband said calls answered and responded to within the hour, and I absolutely LOVE the bag, smell and all. Brilliant service and product. Thank you Rory!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Why Rowdy

If you’re thinking about getting yourself a Rowdy bag, please do it! I’ve had my black bum bag for years and years and still absolutely love it. I’ve treated my sister and several girlfriends to the tote and shoulder bags. And just bought a new bum bag in the weathered silvery colour… which I absolutely love! They are very well made, lovely soft leather and last and wear beautifully, getting better with age and use. Plus you’re supporting local people and craftsmen. Thank you Rowdy!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Root cross body bag.

Have just received my 2nd Rowdy bag, delighted. Superb quality, love the style and colour.
I contacted Rory with a query and he was so helpful, efficient and friendly, enabling me to get the bag I wanted. A great service from Rowdy.

June 17, 2025
Rated 1 out of 5 stars

Feel like I might have been duped…

In response to Rowdy Bags’ comment: I can see you have now added a photo of the inside of the bag. This was not there earlier on today. I triple checked before I left my review. But it’s great that you have now; people can decide whether to spend that amount on what ends up looking like an unfinished product. Such a shame- the external of the bag is really nice. Thanks for replying anyway- I was very much hoping the ethics you claim were genuine.

Feel like I might have been duped…

Ordered a Cedar Bum Bag. It was on offer but still almost £100. When it arrived, it fell well short of the quality you’d expect for that price tag. The bag isn’t even lined, making it look cheap and very tatty when you open it up.

I emailed Rowdy Bags and was told that the bag was advertised on their website as being unlined- it isn’t. I could return it, of course, but at my own cost.

I don’t understand how so many people rate the quality of Rowdy Bags as this high when the product I received was so poor. It makes me suspect this company isn’t what it appears to be and these reviews are not all genuine.

I very much try to support small businesses and community initiatives, but I don’t like being ripped off, which is why I’ve taken the time to leave a review.

June 4, 2025
Unprompted review
ROWDY BAGS UK logo

Reply from ROWDY BAGS UK

Thank you for taking the time to leave a review — though we're truly sorry to hear of your disappointment.

We appreciate that expectations can differ, especially with handcrafted items. The Cedar Bum Bag is designed to showcase its raw, natural materials, including its unlined interior — which is visible in the product photography. While it isn’t explicitly described as unlined in the copy, we never suggest otherwise and are looking at ways to make this even clearer going forward.

We're a small, values-driven business, and each bag is individually handmade by our team in Cape Town using ethically sourced Namibian leather. The price reflects not just the craftsmanship, but also fair wages, sustainable production, and our commitment to a Repair for Life promise — which comes as standard, not an upsell. We also cover UK shipping costs on all orders.

We’re sorry our return policy didn’t meet your expectations. We aim to be transparent: it's publicly available on our website, and we do offer prepaid labels for exchanges — something we would have been happy to explore further.

We’d also like to clarify your concern about our reviews. All 800+ Trustpilot reviews are from verified buyers automatically invited to leave feedback. We don’t edit, filter, or selectively display them. We only get the opportunity to respond — just as we are here.

We always welcome feedback, even when it's critical. But we do encourage everyone reading to explore a fuller picture of our work and ethos before making a judgment.

Warm wishes,
Rory
ROWDY UK

Rated 5 out of 5 stars

Rowdy is an excellent company to buy…

Rowdy is an excellent company to buy from. They make beautifully made, useable, high quality leather handbags at an affordable price. Had one for a number of years now and loved it. So happy to see that they can be purchased in England, so have bought another one. Would highly recommend this company.

May 28, 2025
Rated 4 out of 5 stars

Beautiful bag

Took a little longer than expected to arrive which is why a 4 rather than a 5. Bag is beautiful though, seems well made and a lovely colour.

May 16, 2025
Rated 5 out of 5 stars

Wonderful mountain tote bag ❤️

I ordered a small tote bag in Mountain, and oh my goodness the fireworks went off when it arrived! What a wonderful bag, simple, but it does the job fabulously! Glorious soft but substantial leather, will last and last, perfect size just big enough, will love this one for a loooong time

May 30, 2025
Unprompted review

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