Better Garden Reviews 

197
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Disgusting , poor quality products No contact phone number Tried to get out of giving me full refund. Customer service felt like a AI was replying to my emails. Not much Australian that I could f... See more

Rated 1 out of 5 stars

We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... See more

Rated 1 out of 5 stars

I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items,... See more

Rated 1 out of 5 stars

I bought an “unbreakable” hose from this company in late December 2025. It was used less than once a week before it split and was unusable in June 2026 (less than 6 months). I contacted the company to... See more

Company details

  1. Garden Center

Written by the company

We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(197)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When we ordered our gazebo

When we ordered our gazebo, we was told it wasn’t in stock until a certain date. Well it arrived in stock a week or more earlier than expected and we had it delivered before the date it was meant to be in stock.

The communication and service we have had is well above the rest.

The quality of the gazebo is excellent, well made and very sturdy. I will shop here again when looking for some more stuff for the garden.

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

Garden furniture

Very pleased with garden furniture I purchased from you. Arrived on day and time as stated and by a very nice gentleman, couldn’t have been more helpful. Paid more than I had planned but everything looks well made and dependable.

June 23, 2021
Rated 1 out of 5 stars

Asked to rate them even though my…

Asked to rate them even though my chairs have still not been delivered and they are unable to tell me when. Seriously?

June 23, 2021
Better Garden logo

Reply from Better Garden

Hi,
Apologize that message is sent out automatically.
I believe I spoke to you on Monday, just so you are aware we use a small 3rd party carrier and all orders are contacted to place a booking at the first opportunity.
I understand they have left you a Voicemail message, but please give us a call if you haven’t heard anything. We are monitoring your order closely.
Please note all 1 star reviews are damaging and we try our best to please all customers.
Thanks for taking my call and your time. Happy to say the items were delivered in good condition and we hope you have many years of good use out of your furniture set.
Regards Royal Garden.

Rated 3 out of 5 stars

only marked as such because you are…

only marked as such because you are asking me how you did but I have yet to received the goods. The service up to this point has been acceptable .

June 18, 2021
Better Garden logo

Reply from Better Garden

Hi,

Apologies for this, the Trustpilot reviews are sent automatically regardless of when the delivery has been dispatched. I have flagged your order with our 3rd party logistics team.

Regards Royal Garden.

Rated 3 out of 5 stars

I was not notified of when delivery was…

I was not notified of when delivery was going to be due as I was promised.

Fortunately I was home when the item was delivered, but equally I could have been away on holiday which would have caused complications regarding the delivery

The product's good, but I was lead to believe it was going to be a Royal Garden Set to match one I already have but it although it looks similar it appears to be manufactured with a different brand

June 11, 2021
Rated 4 out of 5 stars

Entry time is unclear

Simple enough website to manoeuvre but entry time is unclear - is this to the grounds or specifically for the house? Bear in mind they tell you AFTERWORDS that you need to arrive 30 minutes before the chosen time to get from car park to house

May 21, 2021
Rated 5 out of 5 stars

Excellent service

Thank you for prompt delivery.Good service all round web site easy to use.
Looking good only wish the weather was better so we could sit outside.We already have a 4 seater Savoy set so we were very pleased to be able to match this set with our existing set.

May 17, 2021
Rated 4 out of 5 stars

I am very happy with my chair cushions

I am very happy with my chair cushions, they fit perfectly and were well packaged.
The only improvement I would suggest to the delivery process is an indication of lead times on the final receipt. Apparently it is on the website, but I missed it, so a reminder on the receipt would give some clarity

May 11, 2021
Rated 5 out of 5 stars

Great product

Great product, good service, delivery on time and delivery gentleman friendly & covered all Covid instruction.
Have had Royal Garden Furniture for a few years and original seat covers have lasted very well. These new ones are smashing! Look forward for some sunshine
King regards Jacqueline McGeever

May 6, 2021
Rated 5 out of 5 stars

Better than expected

Apart from having initial difficulties processing card payment through PayPal, I was very pleased with the quality of the chair cushions I purchased and feel they are good value for money. The person I spoke to on the phone, re payment difficulties was very pleasant and helpful. I would definitely use this company again.

May 1, 2021

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