Disgusting , poor quality products No contact phone number Tried to get out of giving me full refund. Customer service felt like a AI was replying to my emails. Not much Australian that I could f... See more
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We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... See more
I would give zero stars if possible. Dont waste your time & money on these cheap inferior quality items. Were faulty from the start, requested a refund, but they delayed continually. I returned items,... See more
I bought an “unbreakable” hose from this company in late December 2025. It was used less than once a week before it split and was unusable in June 2026 (less than 6 months). I contacted the company to... See more
Company details
Written by the company
We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.
Contact info
MWH GmbH Member of Yotrio Group Office 4, Cumberland House 35 Park Row, NG1 6EE, Nottingham, United Kingdom
- 01158 717648
- orders.uk@mwhgmbh.de
- royal-garden.co.uk
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Hasn’t replied to negative reviews
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Arrived quickly on the date specified
Arrived quickly on the date specified. All in good condition just what we need for our patio.
Very pleased with our table and chairs
Very pleased with our table and chairs. The only problem was one of the screw heads was broken and there was no spare.
We already have owned Royal Garden…
We already have owned Royal Garden furniture for over 17 years and needed to replace 2 of the chairs so bought the stack of 4 chairs in same design. Ordering was simple and delivery was efficient and friendly. We are thrilled with the continued quality - not always a given in a product first purchased a long time ago!
Despite not receiving a phone call the…
Despite not receiving a phone call the previous day to inform me my furniture would be arriving the next day, the gentleman who delivered it was more than helpful. As I am disabled he brought it into my flat for me. It has yet to be assembled but looks lovely.
The order was placed nearly two weeks…
The order was placed nearly two weeks ago and I have not been updated as to when my items are going to be delivered. Pretty poor customer service hence my mark.

Reply from Better Garden
Really good service
Really good service, delivered when expected and fully informed by the courier when to expect the delivery. We have bought Royal Garden before and really love the quality and style of the products. Highly recomended
Cushions I ordered are very good…
Cushions I ordered are very good quality and arrived in 15 days as promised.
Very nice takeaway
First time I've ordered from here but it won't be the last, my delivery was within 15 min and the food was fantastic, the house special fried rice was cooked to perfection as was the king prawn chicken curry, chicken felt like it just melted in my mouth will become a regular with new royal garden that for sure
Great cushions arrived very promptly
Great cushions arrived very promptly. Good service
Lack of communication.
Lack of communication from order online. After three messages left on answer machine and email finally got to speak to someone. Since then all been good. Would have been 5 stars but for the above.
Garden Chairs
I have had Royal Garden products previously and am just as happy with my latest purchase. Recommended
Beautiful cushions for garden furniture.
Great product excellent service and…
Great product excellent service and best price. Highly recommend! Thanks
Packing was inadequate!
I needed new cushions for Savoy chairs…
I needed new cushions for Savoy chairs that I have had for twenty years. New cushions were excellent, reasonably priced compared to others and arrived within a week.
Replacement chair feet covers.
I wanted to replace my feet covers on my Royal Garden furniture, spoke to a Mr. Grant Pickering who said he would email me when in stock, which he did, ordered them immediately and received them within a couple of days. Very efficient .
Although it stated 10-15 days delivery…
Although it stated 10-15 days delivery didn’t get item until 4 weeks very disappointed as had to email to ask question when delivery would be had to wait further two days didn’t arrive on date txt to rearrange delivery asked for am didn’t arrive till pm disappointed with quality of item colour not the same as other royal garden furniture that I have

Reply from Better Garden
Good delivery time.
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