I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
Company replied
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Review summary
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Great experience ,wooden garden furniture is really posh and solid, it has highest quality, above expectations. Cushions have very good quality. Packaging inside were really good tightened together, e... See more
Company replied
Replaces our aged parasol today with one direct from RoyalCraft. Brilliant service from Aqeel in first showing us around the showroom and then in organising a discount on the chosen item. Georgina was... See more
Company replied
The original delivery date was scheduled for when we were on holiday but it was easily changed. The delivery guys had driven a long way but were cheerful and brought the furniture into the garden. Ve... See more
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Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Wrong product delivered
Wrong product delivered. Ordered two wooden dining chairs got two metal garden chairs. Tried to contact the delivery driver and was ignored
April 30, 2026
Reply from Royalcraft
Thank you for getting in touch and we are truly sorry to hear about this.
Please contact our customer services team on info@royalcraft.co.uk with your order details so we can resolve this for you.
Kind regards,
Royalcraft Client Relations team.
Quick & easy to order
April 20, 2026
Reply from Royalcraft
Thank you for your review!.
We're glad to hear you found the ordering process quick and easy, we hope you love your new furniture!
Kind regards,
Royalcraft Client Relations team.
Lovely garden furniture
Lovely garden furniture, delivery was on time and the drivers were great
April 23, 2026
Reply from Royalcraft
Thank you so much for your lovely review!
We're so pleased to hear that you're happy with your garden furniture and that the delivery went smoothly. We'll be sure to pass your kind words on to the delivery team.
We hope you enjoy your new furniture!
Kind regards,
Royalcraft Client Relations team.
Great experience and not 10-12 week…
Great experience and not 10-12 week delivery that many other online furniture retailers offer.
April 30, 2026
Unprompted review
Excellent service from making the order…
Excellent service from making the order to the delivery everything was so easy and will definitely be ordering more furniture from this company
April 27, 2026
Reply from Royalcraft
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you had such a positive experience from start to finish. It's great to know the ordering and delivery process was smooth and hassle-free.
We look forward to welcoming you back!
Kind regards,
Royalcraft Client Relations team.
Garden furniture arrived yesterday…
Garden furniture arrived yesterday great quality, very stylish and for a change decent instructions for assembly
So far absolutely delighted with my purchase
April 29, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're so pleased with your new garden furniture and that the quality and style have hit the mark. It's also great to know that the assembly instructions were clear and helpful.
Thank you once again for choosing Royalcraft. We hope your new furniture brings you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Lovely outdoor furniture
Lovely outdoor furniture. Comfortable, well made and good value. Ordering was easy and quick delivery. Chairs came ready assembled which is why I chose them. Unfortunately one of the cushions was faulty but I contacted Royalcraft and they have arranged for a replacement. Good customer service.
April 14, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're happy with your new outdoor furniture and that you found the ordering and delivery process quick and easy. We're sorry to hear that one of the cushions arrived faulty, but we're really pleased our customer service team were able to arrange a replacement for you promptly.
Thank you once again for choosing Royalcraft!
Kind regards,
Royalcraft Client Relations team.
I recently purchased both garden and…
I recently purchased both garden and indoor furniture from this company, and I couldn’t be more impressed. Their outdoor range is already exceptional—beautifully designed, durable, and clearly built to last—but their new indoor collection is just as stunning.
The quality of the materials and craftsmanship really stands out, with every piece feeling thoughtfully made and stylish without compromising on comfort. It’s rare to find a company that can transition so seamlessly from outdoor to indoor furniture, but they’ve absolutely nailed it.
Customer service was also fantastic—friendly, helpful, and genuinely passionate about their products. Delivery was smooth and on time, and everything arrived in perfect condition.
If you’re looking to elevate both your garden and your home interior with high-quality, stylish furniture, I would highly recommend this company. A well-deserved 5 stars!
April 21, 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us a review, we're truly grateful for your kind words!
We're absolutely delighted to hear that you've been so impressed with both our outdoor range and our new indoor collection. It's wonderful to know that the quality, craftsmanship, and design have lived up to your expectations. We'll also be sure to pass your lovely feedback on to our customer service and delivery teams, who will be thrilled to hear it.
Thank you once again for your recommendation and for choosing us!
Kind regards,
Royalcraft Client Relations team.
I bought a Maris 4 seater garden…
I bought a Maris 4 seater garden furniture set as a housewarming gift for my daughter, it was easy to build and high-quality.
Delivery and instructions was smooth. Looking to buy another set for us at Home
April 22, 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that your daughter's new Maris 4 seater set was easy to build and that you were impressed with the quality. It's also great to know that the delivery and instructions made the whole process a smooth one.
We're thrilled that you're considering another set for your own home, and we'd be more than happy to help if you have any questions when you're ready to order.
Thank you once again for choosing Royalcraft!
Kind regards,
Royalcraft Client Relations team.
High-quality beautiful garden furniture
I stumbled across this set after seeing it on an influencer’s page and honestly, the photos don’t do it justice, it’s even more beautiful in person. I went for the high stool bar set and I am absolutely falling in love with it.
From the moment it arrived I could see why it caught my eye. The quality is impressive and it looks incredibly stylish in my garden. The bar height is perfect for entertaining, it gives the whole space a chic, grown-up feel that I wasn’t expecting from garden furniture.
It’s become my favourite spot to sit with a morning coffee or evening drink. If you’re on the fence, just go for it, you won’t be disappointed.
March 1, 2026
Unprompted review
Reply from Royalcraft
Thank you so much for taking the time to leave us such a wonderful review!
It's lovely to know that the quality and style have made such a positive impression, and that it's already become your favourite spot for morning coffees and evening drinks. We completely agree that bar-height furniture brings something really special to outdoor entertaining, and there's nothing better than hearing how it's transformed your garden!
Thank you once again for your kind words, we really do appreciate it.
Kind regards,
Royalcraft Client Relations team.
Excellent
Excellent service, very quick delivery, well packaged. Better by far than M&S who won’t deliver to Isle of Wight, despite having a store here,
April 9, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a great review!
We're delighted to hear that you were happy with our service, the quick delivery, and the secure packaging.
Thank you once again for choosing Royalcraft — we hope you enjoy your new purchase!
Kind regards,
Royalcraft Client Relations team.
Amazing service
Amazing service! Speedy delivery & really good price for a really good quality item
April 7, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were happy with the speedy delivery and felt you received great value for a quality product.
Feedback like this really does mean a lot to our team.
We hope you enjoy your new purchase for many years to come, and we look forward to welcoming you back again in the future.
Kind regards,
Royalcraft Client Relations team.
Very good helpful
April 7, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a review — we really appreciate it!
We're pleased to hear you found us helpful, and we hope to welcome you back again in the future.
Kind regards,
Royalcraft Client Relations team.
Garden chairs
Very pleased with my chairs. Delivered on time and received a call 40mins prior to drop off. Would recommend
April 7, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us a lovely review!
We're delighted to hear that you're pleased with your new chairs and that the delivery went smoothly, with our team keeping you informed ahead of arrival.
Thank you once again for choosing Royalcraft. We hope your new chairs bring you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Roma corner sofa
Roma corner sofa. Delivered really quickly and is a lovely set. Took 2 hours to build and tricky in places definitely a 2 man job but worth the wait. Table had a few mark and a dent but customer service came back to me straight away and sent another table to replace. Great service. Look forward to the sun making an appearance now to use it!
April 7, 2026
Reply from Royalcraft
Thank you so much for your feedback!
We're thrilled to hear that you're enjoying your Roma corner sofa and that the quick delivery met your expectations. We're also sorry to hear about the marks and dent on the original table, but we're delighted that our customer service team were able to resolve this quickly for you with a replacement.
We hope you have many wonderful moments enjoying your new set in the garden.
Bistro table
Kept upto date on the delivery, friendly delivery service men and excellent bistro set, easy to put the table together, very comfortable.
March 31, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were kept well informed throughout the delivery process and that our delivery team made such a positive impression. It's also wonderful to know that you're enjoying your new bistro set, and that you found the table easy to assemble and comfortable to use.
Thank you once again for choosing Royalcraft. We hope your bistro set brings you many enjoyable moments in the garden.
Kind regards,
Royalcraft Client Relations team.
Reply from Royalcraft
Thank you for your lovely feedback!
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
Ordering was easy on the website
Ordering was easy on the website. I was kept informed with updates on delivery but the very best thing was that there is an option to add What3words for the location of my house. The delivery men were excellent at keeping in touch. A first class service from start to finish. Thank you
March 23, 2026
Reply from Royalcraft
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you found the ordering process easy and that you were kept well informed every step of the way. It's also great to know that the What3words option came in handy for your delivery.
Thank you once again for choosing Royalcraft, and we hope you enjoy your new furniture for many seasons to come.
Kind regards,
Royalcraft Client Relations team.
Great product with very quick delivery
Great product with very quick delivery, it came very well packaged and was easy to put together. The end result was a very sturdy and well made good looking piece of furniture. So much better than I thought. Would recommend without hesitation.👍
March 23, 2026
Reply from Royalcraft
Thank you for your kind feedback!
We’re delighted to hear you’re happy with both the delivery service and your product.
We hope you enjoy your purchase, and if you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Client Relations team.
My experience with Royalcraft was…
My experience with Royalcraft was perfect. It was easy to choose and buy my furniture on-line. Delivery was less than a week. The delivery team called me to let me know they were an our away and then 10 minutes after the delivery I was called to ask if the packaging and delivery had been to my satisfaction (it could not have been better). My furniture was easy to put together and I am now enjoying it on my patio. Thank you.
March 25, 2026
Reply from Royalcraft
Thank you so much for taking the time to share such a lovely and detailed review!
We're absolutely thrilled to hear that your experience with us was a perfect one from start to finish and we hope you enjoy your new furniture,
If you need anything further, please don’t hesitate to get in touch.
Kind regards,
Royalcraft Customer Care Team
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