We ordered a large furniture set with a firepit coffee table. It arrived promptly, well delivered. Having set it up we are very happy with the quality, look and overall value. There was an issue with... See more
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Review summary
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I made an enquiry if they would sell me a set of replacement cushions for my Royalcraft high back Bistro set. I had a lovely email back say they would check stock. All was good with stock levels... See more
Company replied
Very pleased with chairs & table set. chairs very comfortable would highly recommend them Delivery was good had 3 hour slot & driver notified us when he was on his way. Definitely would recommend
Company replied
Great experience ,wooden garden furniture is really posh and solid, it has highest quality, above expectations. Cushions have very good quality. Packaging inside were really good tightened together, e... See more
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Company details
Written by the company
Royalcraft’s journey began in 1990 with a desire to create collections of home furniture and accessories for every customers style in mind. With over 30 years of experience we offer new ways to transform home living spaces with our design led luxury collections, inspired by tradition and trend. Customers can enhance their space with our timeless furniture, accessories and storage solutions. Our collections consist of rattan, recyclable plastic, metal and sustainable wood, something for every home. Royalcraft has always stayed true to its value, to deliver fun and quality for families and friends enjoying their time together.
Contact info
Taylors Lane, B69 2BN, Oldbury, United Kingdom
- 0800 0146 214
- info@royalcraft.co.uk
- royalcraft.co.uk
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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One of the chairs was delivered broken
One of the chairs was delivered broken. I tried reaching the company through their website, but got no return.
January 21, 2025
Good product, lengthy build time
The final product was good in the end but you need quite a few tools and materials to make this, read the manual in ADVANCE to know what you need! Also, it did not take my DIY friend and I 4-6 hours to build this...more like 10-12 hours. We built this in January so we lost light and had to leave it half way which is not recommended but luckily no windy night so it stayed put for us to continue the next day. Be prepared to deal with many, MANY self tapping screws and bolts that don't seem to ever reduce in numbers.
January 4, 2025
On time & courteous driver
December 13, 2024
Excellent customer service (and beautiful products)
Excellent service, delivery arrived quickly and on time. Unfortunately we had two damaged chairs so contacted customer services with photos and videos who immediately said they would send out two replacements. No quibbling, no arguing, excellent service. Replacements and arrived and all is good 👍👍
December 11, 2024
Rattan Garden Cube 9 piece
Quick delivery and just has described. Easy to put together. Thanks
October 25, 2024
Great price and quick delivery with…
Great price and quick delivery with good communication.
October 11, 2024
Delivery was very prompt
Delivery was very prompt. Brilliant service from the 2 delivery guys. They really went the extra mile and very helpful.
October 8, 2024
Phoned with request for another canopy…
Phoned with request for another canopy for our gazebo. Nothing too much trouble. Arrived very promptly
October 3, 2024
Very simple to order
Very simple to order
High quality product
Delivery service very good
October 4, 2024
Great service.Very competitive price…
Great service.Very competitive price and excellent delivery service.
September 30, 2024
Very nice quality outdoor chairs
Very nice quality outdoor chairs.
Look lovely in my back yard.
September 30, 2024
Very prompt service good product kept…
Very prompt service good product kept informed of delivery which the firm was polite and kept me eta of delivery.Recommended.
September 24, 2024
Arrived when you said it would except…
Arrived when you said it would except delivered the wrong table but next day I received the correct one well done.
September 17, 2024
Only lasts 2 years
Bought a Royalcraft patio set 2 years ago. It is now disintegrating with large holes under the table glass and fraying at all edges on the chairs. I understand that it has been exposed to weather but this is outdoor furniture. It should last longer than 2 years. Pretty much unusable now.
September 21, 2024
Unprompted review
Excellent experience all round
Excellent experience all round. Staff extremely helpful, delivery faultless, product brilliant. Very pleased.
September 10, 2024
A fantastic company to deal with
A fantastic company to deal with. Saved the day for me. Thank you!
September 13, 2024
Lovely product and when I had an issue…
Lovely product and when I had an issue with delivery it was sorted very quickly! Will definitely use them again
September 5, 2024
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