The Royal Kennel Club Reviews 

1,896
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being knowledgeable, professional, and highly patient when assisting with various matters. Reviewers find the service provided to be first-class and excellent, with many people noting how helpful and thorough team members are in resolving their concerns. However, some people mentioned issues related to contact difficulty, noting instances of long hold times or messages going unanswered. A small group of consumers also felt negative experiences, such as being treated rudely or encountering unforeseen problems, despite the positive help received from some agents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their patience, kindness, and extensive knowledge... See more

Customer service

People report positive experiences with customer service, praising staff for being exceptionally patient,... See more

Service

Users describe ambiguous interactions with service, reflecting a wide range of differing experiences. Some... See more

Response time

Reviewers express mixed feelings regarding response_time and communication. Some consumers note that hold... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... See more

Company replied

Rated 5 out of 5 stars

We had issues with your system when registering our litter. We called in and fortunately spoke to Gloria who was extremly helpful and patient. She was able to correct the error and process our payme... See more

Company replied

Rated 5 out of 5 stars

Maria was lovely and so easy to talk too. So helpful and knowledgeable and helped me in so many more ways than I had called up for initially. She guided me to different areas of how the kennel club c... See more

Company replied


Company details

  1. Animal Protection Organization

Written by the company

We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,896)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liv was super helpful and…

Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊

September 15, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

can do helpful attitude

can do helpful attitude, massive improvement over the last few years, night and day.

September 12, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you so much for your review.

Rated 5 out of 5 stars

Amanda was most helpful and patient

Amanda was most helpful and patient. I’ve been breeding and showing/ trials for 50 years. I am using the KC puppy pack for the first time and had problems with it not printing. Amanda was able to complete the form for me and emailed it as a pdf which I have now printed. Sorry my generation is not as savy as the youngsters. Probably my best experience with KC staff. Well done Amanda. Many thanks.

September 5, 2025
Unprompted review
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Reply from The Royal Kennel Club

Thank you for your valuable feedback.

Rated 5 out of 5 stars

I have a few medical problems,which…

I have a few medical problems,which sometimes makes it difficult to communicate on telephone, Natalie was amazing, nothing to much trouble to explain things to me ,god bless Natalie I wish all call handlers where like her,5 stars to kennel club for amazing experience

September 3, 2025
Unprompted review
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Reply from The Royal Kennel Club

Thank you very much for taking the time to leave us a review.

Rated 4 out of 5 stars

Help to navigate an outdated system

Eleanor the call handler was very helpful and understanding as again due to the Kennel clubs outdated and archaic system it has been far more challenging than necessary to register a litter of puppies. Many thanks Eleanor very helpful 👏

August 30, 2025
Unprompted review
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Reply from The Royal Kennel Club

We appreciate your feedback and the time taken to leave your review. We're please Eleanor was able to assist you.

Rated 5 out of 5 stars

Extremely Helpful

Gloria was extremely helpful when discussing my litter registration with me and went that extra mile to help resolve the issue. Would recommend!

August 28, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for your valuable feedback.

Rated 5 out of 5 stars

Very efficient service

I spoke with Loren about ordering 5 generation pedigrees because I could not do it online due to a problem. Loren was very helpful & took my order & dealt with it immediately. I also received confirmation emails. I was very pleased with her service. Thank you Loren.

August 26, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for taking the time to leave us a great review.

Rated 5 out of 5 stars

The phone was answered quickly

The phone was answered quickly. Loren listened carefully to my query and in only a few minutes referred to the correct department and came back with an answer for me. A very courteous and efficient customer service. Keep up the brilliant work

August 22, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you for taking the time to leave us your review, we appreciate it.

Rated 5 out of 5 stars

Missing document

One of my pedigree certs did not arrive. I waited the appropriate length of time then phoned & spoke to Marie. She was very helpful & arranged for a new cert to be sent out. It has arrived today, so I'm happy now. I'm not sure how an A3 item can go missing in the post though.....

August 15, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

We are sorry you did not receive your documentation as expected but are happy that Marie could help you. Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Thankyou!

Thanks to Gloria we could organise a three generation pedigree as the Web site was daunting to embark on!

Kind, patient helpful, understanding and very helpful service.

Thankyou Gloria 🙏

August 14, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Rated 5 out of 5 stars

Excellent service

Tyler was friendly, approachable & could not have been more helpful.
Issue immediately sorted.
Thank you.

August 13, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Rated 5 out of 5 stars

Had a problem with the website and lost…

Had a problem with the website and lost all my work the night before the woman I contacted to be honest wasn't much help but the reason I gave 5 stars to the review was this morning I got an Earth's Angel called Marie who sorted the problem out giving Me the help and support I needed as tech is not one of My strong points but this young lady sorted out the problem in the way public expect and done a 5 * job in doing so. So thanks Marie and 5 * from Me to you ❤️

August 12, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Rated 5 out of 5 stars

Fab customer service

I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.

August 11, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Rated 5 out of 5 stars

Litter registration

I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.

August 1, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Rated 5 out of 5 stars

The advisor Natalie

The advisor Natalie, was professional and friendly, took time to understand the problem I was having and found the solution. She was absolutely brilliant and world make me confident to use and recommend the kennel club.

July 28, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your review. We appreciate the time taken.

Rated 5 out of 5 stars

I was enquiring about my litter…

I was enquiring about my litter registration today, Liv was great, and got straight onto and got it processed.
Thank you.

July 28, 2025
Unprompted review
The Royal Kennel Club logo

Reply from The Royal Kennel Club

Thank you very much for your positive feedback

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