royalportraits.com Reviews 226

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

This is a scam - pure and simple. These guys took more than $300 off me, with expedited delivery back in October.. Will not refund or reply to their customer service emails - or on messenger- shockin... See more

Rated 1 out of 5 stars

While I feel for everyone else's horrible experiences I DO feel a sense of peace that I am not alone. I couldn't find any other negative reviews until I dug deep! My order was placed Nov 2. Since that... See more

Rated 1 out of 5 stars

Seems like a Scam to me. Ordered a digital file and after a week I asked them when I can expect delivery- got a standardized reply from Customer Service. Couple of days later another enquiry and sa... See more

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1.3

Bad

TrustScore 1.5 out of 5

226 reviews

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1.3

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(226)

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Rated 1 out of 5 stars

Do NOT use this company

I though this would be a great gift for my daughters birthday. They advertise that it can take anywhere from 2-5 weeks to get it done so I ordered my portrait on August 1st which was 6 weeks before my daughters birthday. 3-4 weeks after I ordered it, I contacted them to see if it was close to being done. They reaffirmed that it would be done within the 5 week timeline at the latest. They didn’t finish it in time. They missed her birthday, they missed the entire month. After 2 and a half months of waiting, I contacted their “support” and asked for my money back and informed them that it was two and a half months late. NO RESPONSE. Two days after I asked for my money back, they sent me a digital copy...

The “edit” they sent had just been copy and pasted hastily, very obviously. There is no editing done to make it look like she was painted, it looks like someone used microsoft 98’ and cut, copy and pasted her face on without even adjusting the head size to the body. The artwork I received, that I specifically asked them not to send since the gift was already 2.5 months late, looks nothing like the examples of the their work advertised. I asked them not to send the artwork and to refund me 3 times now, they have never responded. After nearly 3 months of dealing with this, I am just accepting the fact that this company ruined this birthday gift and STOLE my money.

I thought this would be a great gift but the product looks nothing like the examples they advertise, they missed the birthday by more than a month, and they then stole my money. I WOULD NOT, I REPEAT, WOULD NOT RECOMMEND THIS COMPANY OR PRODUCT TO ANYONE. If I could, I would give them negative reviews. I would have been better off to take the money I spent on this and thrown that money in the garbage. I still have yet to receive my refund or the painting I ordered 3 months ago.

October 18, 2020
Unprompted review
Rated 1 out of 5 stars

3 months and no sign of a picture

3 months and no sign of a picture. Funny to see that 99% of all positive reviews on here are from people from the Philippines and happen around the same day so obviously paid to say good things

September 30, 2020
Unprompted review
Rated 5 out of 5 stars

I am so happy

I am so happy! The portraits are exceptional plus their customer service is really amazing! Thank you.

September 29, 2020
Unprompted review
Rated 5 out of 5 stars

This is so nice

This is so nice! The creativity and ingenuity is amazing. If you happen to want or need it, stop looking- buy from here.

September 28, 2020
Unprompted review
Rated 1 out of 5 stars

SCAM

Ordered at 25th of May and still nothing.
Answered the first couple of mails asking about delivery time.
Stopped answering as soon as refund was mentioned.

Do not buy anything from them!

September 13, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered 4 portraits on 8/9/20

I ordered 4 portraits on 8/9/20
Have not heard from them
Except for automated emails
Then I found all these one star reviews
I am beginning to think I was scammed
If they do not contact me in next day or two I will work with my credit card to get my money back

September 12, 2020
Unprompted review
Rated 5 out of 5 stars

Awesome!

Worth the wait! Gave it as a gift to my girlfriend "Best birthday gift ever!" (That's what she said) It's hanging in our living room. Hilarious!!! =)

September 10, 2020
Unprompted review

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