Royal Wolf, a United Rentals Company Reviews 316

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

They answered my initial online inquiry promptly. I'd dealt with Josh through the entire process. He sourced a container to my needs. The price was the best for what I was looking for. I had it deliv... See more

Rated 5 out of 5 stars

The container hire involved some complex freight logistics. Royal Wolf arranged everything and kept me updated on progress. The container arrived at its destination on time.

Rated 5 out of 5 stars

We've used Royal Wolf for many years and recently had a need for additional secure storage on our site. The perfect solution was a 20 foot, nearly new, security container delivered next day and pla... See more

Company replied

Rated 5 out of 5 stars

Afternoon, Even thou I knew a number of various employees in different offices in both New Zealand and Australia, I had the pleasure of dealing with James Norman, who was both professional and ver... See more

Company replied

Company details

  1. Container Supplier

Written by the company

With over 28 years of experience and 40 company-operated locations throughout Australia and New Zealand, Royalwolf is proud to be Australasia's largest shipping container hire, sales, or specialised modification provider. Our shipping containers are suitable for use in residential, commercial, and industrial applications and are trusted by customers New Zealand-wide for safe storage and transportation of goods. We continue expanding our diverse range of storage solutions with our exclusive award-winning Wolf Lock Safety Shipping Container and state-of-the-art self-storage facilities across New Zealand. Royal Wolf is a subsidiary of United Rentals, the world’s biggest equipment rental company. To learn more about our shipping container solutions, visit www.royalwolf.co.nz or call your local New Zealand team at 0800 266 824.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

316 reviews

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Rated 5 out of 5 stars

Paula from the DUNEDIN Royal Wolf…

Paula from the DUNEDIN Royal Wolf Branch was extremely helpful and very quick to respond to any questions and organised the delivery of our DG container with military precision right down to the hour it would be delivered.
A great customer service manager for Royal Wolf DUNEDIN.

September 23, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Steve - thanks for the review, Glad to hear you had a great experience with our Dunedin Branch. I will be sure to pass this feedback onto the branch. Cheers RW

Rated 5 out of 5 stars

Excellent

Excellent value for money and customer service

September 23, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Thanks for the 5 star review Vanessa! Cheers RW

Rated 4 out of 5 stars

Excellent service just confused when I…

Excellent service just confused when I received an invoice for the full amount already payed. Sorted easily on the phone.

September 16, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Sharryn - thanks for your honest feedback. Glad to hear that the issue you had was resolved quickly. We look forward to assisting you again in the future. Cheers RW

Rated 5 out of 5 stars

Thanks

I had a great experience with this company.

September 15, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Bridget - thanks for your 5 star review. Glad to hear you had a great experience with us. Cheers RW

Rated 1 out of 5 stars

service appaling

service appalling

September 12, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Thanks for the feedback. I have passed this onto the branch manager to look into. Cheers RW

Rated 5 out of 5 stars

Very happy with the service we have…

Very happy with the service we have received to this point we appreciate the service we got as it was very short notice and Royal Wolf delivered

September 12, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Thanks for the great review. Glad to hear the branch looked after you on short notice and were able to provide the quality of service we always strive to achieve. Cheers RW

Rated 4 out of 5 stars

Friendly

Friendly, good communication, accomodating,

September 11, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Thanks for the great review Des - we look forward to helping you again in the future. Cheers RW

Rated 2 out of 5 stars

Our experience was not smooth

Our experience was not smooth. We paid for a delivery company organised by royal wolf that did not do what we offered. This was not picked up by royal wolf I call the delivery company to check on the time for delivery to find that the company has never delivered to sections. Another company was found but this took time we were then sent emails saying we hadn't paid and our payment was overdue when we had paid months ago.

September 11, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Libby - thank you for your honest feedback. I have passed this onto the branch manager to have a look into. Cheers RW

Rated 5 out of 5 stars

Very pleased with container and…

Very pleased with container and delivery once address sorted

September 11, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Keith - thanks for the excellent review! Cheers RW

Rated 5 out of 5 stars

Thank you Melanie

Thank you Melanie. BRILLIANT service from start to finish. 10/10 for the most experienced, obliging Truck Driver too.
TOTALLY RECOMMEND. And THANKYOU ALL

September 11, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Anne - thanks for the wonderful review. I have passed this feedback onto the branch. We hope to assist you again in the future. Cheers RW

Rated 5 out of 5 stars

Fantastic service from very first…

Fantastic service from very first email,very helpful over the phone as well,were able to collect container within 2 days.
Superb all round service

September 11, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Leith - thank you for taking the time to give us a great review. We hope to help you again in the future. Cheers RW

Rated 5 out of 5 stars

Competitive rates

Competitive rates, quality container, fast efficient and friendly staff. Recommended

September 11, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Hi Angelique - thank you so much for the excellent review. Glad we could be of assistance. Cheers RW

Rated 4 out of 5 stars

Very helpful with pictures

Very helpful with pictures. Very promt with shipping after payment. Mix up with type of transportation but got sorted.

August 28, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Thanks for the review, sorry to hear there was a mix up with transport - but glad to hear it was sorted for you. Cheers RW

Rated 5 out of 5 stars

Very Efficient Team

Excellent customer support. Very efficient team. Reasonably priced.

August 27, 2019
Unprompted review
Royal Wolf, a United Rentals Company logo

Reply from Royal Wolf, a United Rentals Company

Thanks so much for the excellent review. Glad to see our team provided exceptional service and our product fit your budget. Cheers RW

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