Reactive Plumbing and Drainage Limited Reviews 

From first query to completion of the job, Ian and Emma were helpful, professional and friendly. We had our lead pipes replaced utilising the grant available from UU. These guys have been in the business a long time and you can trust them – they won’t let you down and they won’t do a dodgy job! Considering how invasive the procedure can be to your home (something I was feeling quite nervous about), you literally couldn’t tell they had touched anything! On the day, Ian and Tom were very courteous, respectful and offered assurances about the work. They arrived early (which I find is rare in current times!) and explained what would be done. The job was completed within the morning taking approx 5 hours. Emma is understanding, quick to reply and very informative. The advice offered throughout the job was exceptional and I will always be keeping RPD in mind for any work with the plumbing and drains. Thank you all.

The fellas who did our drains where brilliant. Very informative, clean , tidy and did a great job and completed everything that was required. Would definitely recommend them for all the above and their efficiency and knowledge and being respectful of our property, also Emma who answers all the calls, deals with emails and anything else asked is always polite, informative and friendly and professional in her role.

I can’t recommend this company highly enough! Ian and Emma were absolutely incredible—reassuring, honest, and truly looking out for our best interests. We had a bad survey done elsewhere and were scare-mongered into believing we needed a massive, costly job. Ian, who clearly knows his stuff, went above and beyond, even working over a weekend to review our initial survey. He even came out to do his survey in minus 6 temperatures, showing real dedication! Thanks to their expertise and honesty, they saved us around £10,000—not to mention sparing us from having to dig up our garden unnecessarily. On top of that, they were just genuinely nice people who made a stressful situation so much easier. If you need trustworthy drainage experts, look no further!

Had a problem with our drains...coldest day of the year, Ian came round after his days work sorted out the blockage and cleared up too in the dark and freezing cold. Fantastic service highly recommend them - thank you🙂

I am very happy to recommend Reactive Plumbing & Drainage. Having discovered a major water leak we were advised we needed the lead pipes to be replaced. I contacted RPD and Emma arranged a site visit the following day. Ian and his team did the work two days later and we were all sorted by the end of the week. All this in the week before Christmas. It was not a straightforward job but Ian was very reassuring and there was minimal disruption. He also dealt with a query I received from United Utilities and overall, I was very satisfied with the whole process.

I really was quite panicked, drains blocked just before family arrivals for Christmas - and I had prompt attention and a quick service, done and dusted, and a very reasonable price to boot! I cannot recommend them highly enough.

Ian found the problem with our blocked toilet within minutes of arriving at the site. Phil and Ian had everything working perfectly in no time at all.
It’s a pleasure to come across such a competent and efficient team. Thank you!

I would definitely recommend this company, they sorted out an ongoing issue for me , were very professional and knowledgeable and trustworthy.

Thanks to Ian and his team we are very happy with the repair to our drain system. He is very knowledgeable and thorough and we were thankful we found this company. We had been previously advised we had a sunken drain on our property. The camera footage on the drain report carried out by RPD showed no sunken drain and saved us thousands of pounds. A very professional company who we would highly recommend and excellent communications from Emma.

5 stars is not enough for the responsiveness, kindness and professionalism displayed by Reactive plumbing….i found myself in a very stressful situation, with backed up drains, for the third time….they attended my property within 24 hours and sorted the problem right away. Absolutely excellent service from the workers themselves but also have to give a shout out to Emma who is front of house….really understanding and kept me informed of everything that was going to happen. Thank you!

Lead pipe replacement
Great communication before commencing work. Carefully removed block paving outside to create two holes and replaced as before, same inside with floor boards, no mess,quick, efficient and professional, would highly recommend, thank you Emma, Ian and staff.

From start to finish of the job they were helpful and efficient and explained everything that they were doing. The job was completed in a timely manner and with least disruption to us and our home. Would definitely recommend them

RPDNW completed a lead replacement at our house. They were excellent at communicating. The work was completed quickly, efficiently and to a high standard. We were so pleased by how they looked after our property and put the garden back together. Many thanks

Great lads, did what they said they would do. On time and good quality of work.

We have had ground water for some time and it was getting to be a nightmare. Insurance came out and reported no leak. Water board UU came out 3 times and did various test of drains etc with the result of no leak. So where we going to have to live with boggy gardens and pools of water? Apparently so.
Reactive plumbing and drainage ltd came out and immediately knew what the problem was. Next day came out dug down (which nobody so far had even considered) located and repaired THE LEAK (which UU we did have)
Clean, efficient and very professional. Can’t recommend highly enough. Drainage magicians in my opinion.

Ian and Tom installed a large land drainage system in our back garden following many years of flooding. They were here for less than 2 full days as started early and worked right through, ensuring that all our garden was put back into place as they found it….very clean and tidy work. Very knowledgeable guys who clearly know their stuff and answered all my questions (of which there were many!). Very pleased with the work and although we haven’t yet been able to fully test the system due to dry weather, I’ve been assured that we won’t have any further issues. Emma was also super helpful and efficient on the phone prior to the work starting. Would certainly recommend RPD and will be calling on them again to install the drainage for a downstairs bathroom. Thanks again 🙏

Brilliant work, great service, really nice people, would highly recommend

Sometimes by pure chance you will come across someone who will go the extra mile to help you , to come across two people is extremely rare ,
I had a blocked soil pipe so you can draw your own picture. On ringing Emma said they couldn’t get to me that day as fully booked , ringing around others also said they were fully booked , 30 minutes later Emma rang to say they would fit me in and take a look , Ian and Emma are two of the most helpful people I’ve ever come across .
Drain unblocked and a massive relief for my agitated wife and me .
Make RPDNW your first port of call , you won’t be disappointed .
Dave & Chris

Really great service from Ian and Emma. Clear communication, easy to deal with and thorough. Very respectful of property and neighbours. Fast and efficient work and faultless clean up after. Very pleasant team, would recommend them highly if you have any drainage requirements. Our circumstances were a little trickier than average. Another firm had found it too difficult to progress for us but Ian did a thorough survey of what we required and delivered everything we’d agreed. Very happy with the whole service start to finish.

Lead pipe replacement on a 100yo semi. Corrected a few other unearthed issues, at a great price.