Ive not had hot water for 7 months, ive been scammed, then fooled again by another so called plumber, who took money, roughly assembled the heater and left it not working, leaking and a live electric... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tim came out at short notice and went above and beyond to resolve a badly leaking shower for our very elderly mother. It was late evening just before a bank holiday weekend and he was fantastic in so... See more
We had RPM Plumbing and Heating replaced an old tired boiler with a new combi and move it to another room. From quote to booking and carrying out the work, we found the service second to none. Rich w... See more
Company replied
Responded quickly to my message. RPM always carries out work required, this time an annual gas check, efficiently and swiftly. Report from tenant was also very positive. Price fair. Happy to reco... See more
Company details
Written by the company
Diamond Accredited installers of Worcester Bosch Boilers for Gas and Oil. All aspects of Heating undertaken, most Plumbing repairs too.
Contact info
12 Holmwood Avenue, DY11 6DA, Kidderminster, United Kingdom
- 07813684173
- rpm.richardmonger@gmail.com
- rpmplumbingandheating.com
4.9
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rich at RPM Plumbing & Heating is…
Rich at RPM Plumbing & Heating is absolutely fantastic. He’s been a real lifesaver on several occasions. He’s incredibly knowledgeable, honest, trustworthy and efficient. I’ve used Rich many times and his work ethic is second to none. It’s rare to find someone so reliable and straightforward, and his honesty is hugely appreciated. I’ve already recommended him to friends and family and will continue to do so.
March 9, 2026
Reply from RPM Plumbing & Heating Limited
It’s always a pleasure to hear from happy customers. Thanks for the 5 stars and great feedback!
Excellent team work
Very nice team.Polite and on time.Work up to standard, gas boiler serviced and 2 toilets repaired.
Third year here and always good service.
February 26, 2026
Reply from RPM Plumbing & Heating Limited
We’re delighted to know you’re happy with our work. Thanks for your review and repeat custom!
A very efficient and quick response to…
A very efficient and quick response to my heating problem which was much appreciated.
Many thanks Richard.
February 27, 2026
Reply from RPM Plumbing & Heating Limited
We’re so pleased to know you’re happy with our service. Thanks for your support and 5 star review!
Reply from RPM Plumbing & Heating Limited
Your feedback brightens our day! Thanks for your support and your fantastic 5 star review!
Fantastic
Richard did a fantastic job. His communication was spot on. He was reliable, polite and friendly. I would highly recommend.
February 26, 2026
Reply from RPM Plumbing & Heating Limited
We’re so pleased you’re happy with our service. Thanks for your fantastic 5 star review!
Great service as always
Great service as always. Richard is a highly skilled professional and always does an outstanding job.
February 18, 2026
Reply from RPM Plumbing & Heating Limited
It’s always a pleasure to hear from our satisfied and loyal customers! Thank you for your 5 star review!
Quick and friendly responce
February 15, 2026
Reply from RPM Plumbing & Heating Limited
Your support means everything to us! Thanks for the 5 stars and for being a valued customer!
Reply from RPM Plumbing & Heating Limited
Thanks for your wonderful review! We’re so glad we could help!
Consistently friendly, knowledgeable and reliable
Richard was recommended to us by a friend. He is consistently friendly, helpful, knowledgeable, and very reliable for all CH and plumbing work. I've been using his company for several years now, during which time he has maintained our CH, and installed a new boiler and undertaken plumbing work for our daughter. All work done efficiently and to a high standard. Highly recommended!
February 19, 2026
Reply from RPM Plumbing & Heating Limited
What a fantastic 5 star review, thank you! We look forward to helping you again in the future!
Excellent service
Excellent service, very professional and super fast communications.
Would highly recommend.
February 18, 2026
Reply from RPM Plumbing & Heating Limited
What a fantastic review—thank you! We look forward to helping you again in the future!
Reply from RPM Plumbing & Heating Limited
Thank you for your kind feedback! We’re so pleased to see your positive review. Thank you!
We recently had a new boiler installed…
We recently had a new boiler installed and I honestly couldn’t be happier with the service from start to finish. The whole process was smooth, professional and completely stress-free.
The engineers arrived on time, were polite and respectful of our home, and left everything clean and tidy afterwards. They explained how everything works and made sure we were confident using the new system before they left.
The boiler itself is working perfectly – our home heats up quickly and efficiently, and it’s noticeably quieter than our old one.
I would highly recommend this company to anyone looking for a reliable, professional installation. Excellent service and great value for money!
February 10, 2026
Reply from RPM Plumbing & Heating Limited
We’re so pleased you had a great experience! Thanks for sharing your thoughts and recommending RPM!
Reply from RPM Plumbing & Heating Limited
Thanks for the five stars! We’re always here to provide top-notch service. See you next time!
Great company
I have used this company for several years. They are always professional, frienfmdly, reliable, do a good job and are competitively priced.
February 15, 2026
Reply from RPM Plumbing & Heating Limited
Thanks for your amazing feedback! It’s a pleasure working for you.
Very efficient
A great company, have used them for a few good years, very efficient and reliable
February 10, 2026
Reply from RPM Plumbing & Heating Limited
It’s always a pleasure to hear from satisfied customers. Thanks for letting us know we did a good job!
Excellent service, Great Company
Excellent service, Boiler was fitted the day agreed, no mess all packaging taken away. Big Richard and little Richard are both friendly and professional guys. Booked in to do another job now so very impressed would highly recommend
February 6, 2026
Reply from RPM Plumbing & Heating Limited
We’re so pleased you’re happy with our service. Thanks for taking the time to leave a review!
Reply from RPM Plumbing & Heating Limited
We’re so glad you chose RPM Plumbing and Heating. Thanks for your great review!
Richard was great
Richard was great, arrived when he said he would, was easy to do business with, was knowledgeable and explained to me what he thought the problem was and then completed the repair. I would definitely recommend Richard.
January 30, 2026
Reply from RPM Plumbing & Heating Limited
Thanks for sharing your experience and recommending us. We’re delighted you’re happy with our service!
Thanks RJM!
Richard and Tim have been great! The job was done really quickly and professionally. Very happy! Thanks RJM!
January 29, 2026
Reply from RPM Plumbing & Heating Limited
We’re thrilled to know you’re happy with our service. Thanks for your wonderful review!
Superb serviceas always at a sensible…
Superb serviceas always at a sensible price. Very helpful with all the work they have done for me over the years installing and maintaining central heating system
January 29, 2026
Reply from RPM Plumbing & Heating Limited
Thank you for 5 stars! We’re thrilled to read you sharing your positive experiences — thank you for taking the time to leave a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.