Ive not had hot water for 7 months, ive been scammed, then fooled again by another so called plumber, who took money, roughly assembled the heater and left it not working, leaking and a live electric... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tim came out at short notice and went above and beyond to resolve a badly leaking shower for our very elderly mother. It was late evening just before a bank holiday weekend and he was fantastic in so... See more
We had RPM Plumbing and Heating replaced an old tired boiler with a new combi and move it to another room. From quote to booking and carrying out the work, we found the service second to none. Rich w... See more
Company replied
Responded quickly to my message. RPM always carries out work required, this time an annual gas check, efficiently and swiftly. Report from tenant was also very positive. Price fair. Happy to reco... See more
Company details
Written by the company
Diamond Accredited installers of Worcester Bosch Boilers for Gas and Oil. All aspects of Heating undertaken, most Plumbing repairs too.
Contact info
12 Holmwood Avenue, DY11 6DA, Kidderminster, United Kingdom
- 07813684173
- rpm.richardmonger@gmail.com
- rpmplumbingandheating.com
4.9
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, repaired 3 gas issues and serviced 2 combi boilers and an oil boiler, all in a morning, really pleased!
January 13, 2026
Reply from RPM Plumbing & Heating Limited
We’re delighted to hear you’re satisfied with our service. Thank you for the fantastic 5 star review!
They gave a very good service and I…
They gave a very good service and I will continue to use them.
December 5, 2025
Reply from RPM Plumbing & Heating Limited
Your satisfaction is our top priority, and we’re so pleased to see your positive 5 star review. Thank you!
Autumn combi-boiler service
Autumn combi-boiler service. Excellent service, friendly, quick and clean, and to my mind very cost effective.
Would recommend.
December 2, 2025
Reply from RPM Plumbing & Heating Limited
We’re so glad you’re happy with our service! Thanks for taking the time to leave us a 5 star review!
This company is tops
This company is tops, never let me down, always turn up and do a great job and value for money.
January 8, 2026
Reply from RPM Plumbing & Heating Limited
What a fantastic review—thank you! We look forward to helping you again in the future!
Very grateful for the help. Truly put customer first.
Very grateful for the help I received. I called RPM on a Saturday and they were with me within an hour.
The engineer diagnosed my problem, got my boiler back online and gave me a simple fix to try to save me some money.
I ended up calling back a couple days because the problem had come back assuming I'd need a new boiler. RPM advised me to contact Worcester Bosch and get a fixed price repair for £397 because it would work out significantly cheaper than an RPM repair.
This company truly puts the customer first, I'm sure many others would tell me I need to replace my 20 year old boiler but RPM communicated everything to me, explained my options and pointed me in the direction of the manufacturer even though there was nothing for them to gain.
Will definitely use RPM again, they made me feel valued and advised me as if I were a friend even though I'd never used them before.
December 24, 2025
Unprompted review
Reply from RPM Plumbing & Heating Limited
Thank you for the fantastic feedback! It was a pleasure to serve you. Thanks for highlighting our service and for 5 stars!
Reply from RPM Plumbing & Heating Limited
We’re so pleased to see you’re happy with our service. Your 5 star support is appreciated!
Great company
Great company - responsive, knowledgeable, caring and sort your problem out every time
December 17, 2025
Reply from RPM Plumbing & Heating Limited
Thank you for your fantastic feedback and 5 star review!
Reply from RPM Plumbing & Heating Limited
Your feedback is greatly appreciated. Thanks for letting us know we did a good job!
Fantastic level of service
Fantastic level of service, a quick response and very professional and polite. Highly recommended.
December 12, 2025
Reply from RPM Plumbing & Heating Limited
We’re so grateful for your kind words and your 5 star rating! Thank you!
Great punctual and reliable service
Great punctual and reliable service, Boiler serviced and diverter valve replaced, still had a little issue came back the following day and replaced another part no trouble at all.
Highly recommend to anyone
December 10, 2025
Unprompted review
Reply from RPM Plumbing & Heating Limited
Thanks for your trust in us and your wonderful review. We’re so grateful!
Reply from RPM Plumbing & Heating Limited
It’s always rewarding to hear from happy customers. Thanks for our five stars!
They were very friendly and efficient
They were very friendly and efficient, on time and cleaned up afterwards as well as explaining how the boiler worked
December 10, 2025
Reply from RPM Plumbing & Heating Limited
Your satisfaction is our success. Thanks for letting us know we did a great job!
I contacted your company regarding an…
I contacted your company regarding an issue with my gas fire and was given a price for a call-out, which I agreed to. After that, I received no response and was left waiting with no update. I followed up again a few days later and still heard nothing.
This was really disappointing, as a simple message to let me know you were unable to attend would have been appreciated. Being ignored after agreeing to the call-out cost felt unprofessional and left a poor impression.
I hope you can improve communication going forward, as even a brief update would make a big difference for customers
December 1, 2025
Unprompted review
Reply from RPM Plumbing & Heating Limited
Thank you for your review.
Your initial message came through on a Sunday evening, outside of normal working hours. Due to a technical issue at the time, messages were not correctly linked together, and as a result no job was booked or agreed.
I appreciate that from your side it may have appeared that you were waiting for a response, however without a confirmed booking we had no job scheduled.
We take communication seriously and continue to provide the reliable service reflected in the majority of our customer reviews.
Professional service
Richard is always polite and efficient. Keeps appointments within
The quoted time frame
December 4, 2025
Reply from RPM Plumbing & Heating Limited
Thanks for taking the time to leave such great feedback. We’re so pleased to help!
Best company in Kidderminster very…
Best company in Kidderminster very friendly and helpful plus always does a great job at a fair price
December 4, 2025
Reply from RPM Plumbing & Heating Limited
We’re so grateful for your positive review. Thanks for letting us know we’ve done well!
Reply from RPM Plumbing & Heating Limited
We’re delighted to know you’re happy with our work. Thanks for your review!
Reply from RPM Plumbing & Heating Limited
Thanks for your awesome review! We’re thrilled to know you’re happy with our service!
From start to finish from a call…
From start to finish from a call Sunday boiler removal and new one fitted Tuesday within 3 days i cannot recommend this company enough excellent workmanship genuine lovely people ty so much would definitely use the company again and not overpriced excellent again
November 25, 2025
Unprompted review
Reply from RPM Plumbing & Heating Limited
Your satisfaction is our success. Thanks for letting us know we did a great job!
Fitted a new central heating boiler
Fitted a new central heating boiler, friendly people, hard working and quick to respond.
Very pleased with my new boiler.
November 22, 2025
Reply from RPM Plumbing & Heating Limited
Thanks for taking the time to leave such great feedback. We’re so pleased to help!
Fantastic company
Fantastic company. Friendly, get the job done and go the extra mile. Highly recommend.
November 21, 2025
Reply from RPM Plumbing & Heating Limited
Your feedback is the best reward for our efforts. Thanks for your amazing review!
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