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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness of the staff and the efficiency of their interactions. Many people are very satisfied with the product quality, noting that items are often exactly as expected or even exceed their expectations. The delivery service is frequently mentioned as fast and reliable, with orders arriving quickly and often ahead of schedule. The ordering process is also described as easy and straightforward, with good communication and updates provided throughout. However, some customers were not happy with the product quality, finding it different from specifications or not what they were looking for, despite generally positive experiences with service and delivery.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are happy with the items they bought,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the great, efficient, and fast... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers express delight with the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Order

Reviewers express satisfaction with the ordering process. Customers highlight the ease of ordering, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, even over the festive period when many businesses are closed. Delivery and product were outstanding and as indicated on the order. Very helpful web assist as well from service staff. Pr... See more

Company replied

Rated 5 out of 5 stars

The service from Rubberonline was great, they went oit of their way to deliver my foam tiles to me the next day ( I stay in Cape Town) because I neede them urgently for my Play Therapy practice. The... See more

Company replied

Rated 5 out of 5 stars

Rubber online has amazing products and excellent customer service. I ordered rubber mat tiles for my home gym and was delighted with how fast they were delivered and by their excellent quality. Second... See more

Company replied

Rated 5 out of 5 stars

Rubberonline was amazing to work with. Their products are very well priced and easy to order via the website. Once payment was made the order was packed and shipped very quickly. The goods arrived qui... See more

Company replied


Company details

  1. Rubber Products Supplier

Written by the company

Rubber Online is a premier supplier of high-quality rubber products in South Africa, offering a comprehensive range including sheeting, flooring, hoses, and more. Our commitment to quality and reliability sets us apart, as we source our products from reputable manufacturers to ensure durability and performance. With a user-friendly website, customers can easily browse and purchase products online, supported by our exceptional customer service and expert advice. At Rubber Online, customer satisfaction is paramount. We prioritize timely delivery and competitive pricing, guaranteeing a seamless experience for our clients. Our reputation for reliability and efficiency has made us a trusted partner across various industries, whether customers require industrial-grade sheeting or specialized hoses for automotive applications. Experience the convenience and quality of Rubber Online today. Visit our website to explore our extensive inventory and discover why we're the preferred choice for rubber products in South Africa.


Contact info

4.8

Excellent

TrustScore 5 out of 5

141 reviews

5-star
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1-star

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Rated 5 out of 5 stars

friendly service advice on stock…

friendly service advice on stock availability

April 9, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Joel

Thank you very much for taking the time to leave us a review! We're happy to hear that you appreciated the friendly service and advice on stock availability that you received from our team.

Providing excellent customer service and ensuring that our customers have the information they need about our products and stock availability is a top priority for us. We're dedicated to making sure that every interaction with our team is positive and helpful, and it's wonderful to hear that we met your expectations in this regard.

If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're always here to help in any way we can.

Thank you once again for choosing our company, and we look forward to serving you again soon!

Rated 5 out of 5 stars

High quality products

Their product was of high quality and I had it in a day or so.

April 4, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Johan
Thank you for sharing your experience with us! We're delighted to hear that you found our product to be of high quality and that our delivery service exceeded your expectations by getting it to you so quickly.

Ensuring top-notch quality in our products and providing fast, reliable delivery is something we take great pride in. It's fantastic to know that we met your needs in both regards.

If you ever need anything else or have any questions, please feel free to reach out to us. We're here to assist you in any way we can.

Thank you once again for choosing our company. We truly appreciate your support and hope to have the opportunity to serve you again in the future!

Rated 5 out of 5 stars

Happy with my order

Happy with my order thank you, and the delivery was fast and the quality is excellent, thank you.

April 9, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Xilavi

Thank you so much for your glowing review! We're thrilled to hear that you're happy with your order and that both the delivery speed and product quality exceeded your expectations.

Ensuring a seamless and satisfactory shopping experience for our customers is our top priority, and it's wonderful to know that we hit the mark with your recent purchase. Your satisfaction means a lot to us.

If you ever need anything else or have any questions in the future, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing our company. We truly appreciate your support and hope to have the opportunity to serve you again soon!

Rated 5 out of 5 stars
Rubberonline logo

Reply from Rubberonline

Hi, Jandre

Thank you so much for your fantastic review! We're thrilled to hear that you were pleased with our service and found it super efficient.

Ensuring a smooth and efficient experience for our customers is something we take great pride in, so it's incredibly rewarding to receive your positive feedback. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.

If you ever need anything else or have any questions in the future, please don't hesitate to reach out to us. We're here to help in any way we can.

Once again, thank you for choosing us. We truly appreciate your support and hope to have the opportunity to serve you again soon!

Rated 5 out of 5 stars

Quick delivery

April 10, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Ross

Thank you so much for your review! We're happy to hear that you were impressed with our quick delivery.

Ensuring timely delivery is a top priority for us, and we're delighted that we could meet your expectations in this regard. Your satisfaction is incredibly important to us, and we're glad that we could make your shopping experience a positive one.

If you ever need anything else or have any questions in the future, please don't hesitate to reach out to us. We're here to assist you in any way we can.

Once again, thank you for choosing us. We truly appreciate your support and hope to have the opportunity to serve you again soon!

Rated 5 out of 5 stars

Prompt delivery.

April 3, 2024
Rubberonline logo

Reply from Rubberonline

Hi, John

Thank you so much for your review! We're thrilled to hear that you were impressed with our quick delivery.

Ensuring timely delivery is a top priority for us, and we're delighted that we could meet your expectations in this regard. Your satisfaction is incredibly important to us, and we're glad that we could make your shopping experience a positive one.

We're here to assist you in any way we can.

Once again, thank you for choosing us. We truly appreciate your support and hope to have the opportunity to serve you again soon!

Rated 5 out of 5 stars

Honest and accurate

The product was perfectly described online. The company then delivered my order promptly and professionally. Overall a really great experience.

March 22, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Carla

Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our product description accurate and that your order was delivered promptly and professionally.

At Rubber Online, we strive to provide our customers with the best online shopping experience possible, from browsing our products to receiving your order at your doorstep. It's incredibly rewarding to know that we've met your expectations and provided you with a great experience.

If you ever need anything else or have any questions in the future, please don't hesitate to reach out to us. We're here to help!

Once again, thank you for choosing Rubber Online. We truly appreciate your support, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Delivered as promised

Ordered and recieved the goods as promised. Good quality and delivered quickly.

March 30, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Neil

Thank you so much for your feedback.
We hope that you shop with us again.

Rated 3 out of 5 stars

Customer service and feedback is…outstanding. Full marks

Customer service and feedback is commendable. 1 of the items ordered was incorrect. This item was swopped out with the correct item within hours of being delivered. Unfortunately, the correct items quality is dissapointing.
I look forward to making use of their services again in the future.

March 27, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Shaun

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the quality of the wall protector you received. Ensuring the satisfaction of our customers is of utmost importance to us, and we truly value your input.

We're glad to hear that Sauda was able to assist you and offer a replacement, although we understand your decision to opt for a one-time purchase for this particular item. You're understanding and appreciation of our efforts mean a lot to us.

We want to assure you that we continuously strive to improve the quality of our products and services.

We're grateful for your willingness to consider purchasing from us again in the future. Please know that we are here to assist you with any further needs you may have, and we'll do our best to ensure your next experience with us exceeds your expectations.

Once again, thank you for bringing this matter to our attention. We look forward to serving you again soon.

Rated 5 out of 5 stars

Good salesperson

Good salesperson
Great updates on order
Quick delivery

March 13, 2024
Rubberonline logo

Reply from Rubberonline

Hi, Ismail

Thank you so much for your feedback.
We hope that you shop with us again.

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