Had my ears pierced by Rachel today. She was very professional and put me at ease straight away. Wonderful experience. Thank you so much Rachel. Highly recommended
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See what reviewers are saying
I am delighted with my recent purchase of an alarm clock! It was an excellent price, delivery was free and arrived within a couple of days. It was perfectly packaged and came with a battery! I cann... See more
Good polite telephone customer service enquiry helped towards making my purchase decision. Product arrived promptly in very efficient packaging including a Daisy gift bag in the box as well as the lit... See more
Company replied
Excellent service. Ordered nomination charm at a great sale price, arrived quickly, genuine product, came boxed with nomination bag too. First time using this company but will definitely use again. On... See more
Company replied
Company details
Written by the company
RUBIROX is an independently owned family jewellers based in Stamford, Lincolnshire. Our charming and contemporary store first opened its doors in 2010, originally under the name ‘You & Beyond’. Throughout the years, the store has added to its collection of brands to become Stamford’s destination store for jewellery and watches, now stocking a collection of over twenty brands from across the world. The store underwent a refurbishment in 2017 and re-opened under a new name ‘RUBIROX’ to deliver an even greater experience to our wonderful customers, whilst also launching our online store.
Contact info
14 St. Mary's Street, PE9 2DF, Stamford, United Kingdom
- 01780 755996
- info@rubirox.co.uk
- rubirox.co.uk
4.9
Excellent
403 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from RUBIROX
Thank you for the great review, we're so happy you had a good experience with us. Hope to see you again soon!
- The RUBIROX Team
Perfect gifts but no advertised discount
Perfect gifts, very much appreciated by recipient. Thanks also for the free gift earrings. I couldn't activate the 15% discount applicable on first website purchase, however - I think the code came to my email address after I had made my purchase, so perhaps that could've been made clearer during the ordering process. Happy to have been able to support a local business, though - hope you manage to make it through the other side of lockdown(s).
February 14, 2021
Unprompted review
Reply from RUBIROX
Thank you for the review. Sorry you had difficulties with the discount code, it can sometimes take a few minutes to come through to your email. You're welcome to use the code on any future order :)
- The RUBIROX Team
Reply from RUBIROX
That's what we aim for! Thank you for the lovely review, hope to see you again soon :)
- The RUBIROX Team
Great service
Really pleased got a free bracelet order on time and packaged beautifully will use again
February 13, 2021
Reply from RUBIROX
Thank you for the great review, we can't wait to see you again! :)
- The RUBIROX Team
Excellent service
Excellent service, my daughter loved the bracelet as it was a birthday present
February 13, 2021
Reply from RUBIROX
Yay, so glad to hear she liked it. Thank you for the lovely review!
- The RUBIROX Team
The online ordering system is super…
The online ordering system is super easy compared to others, really straightforward.
Part of my order was not in stock, I was emailed immediately and offered an alternative for the same price.
Communication is excellent.
My order was received on time, well packaged, excellent presentation, and the alternative charm I recieved was actually nicer than the one I originally ordered.
All in all, one delighted customer.
February 10, 2021
Reply from RUBIROX
Sorry again for this error but we're so glad we were able to sort it for you and that you're so happy with your order. Thank you for the great review!
- The RUBIROX Team
Great fast service lovely charms and…
Great fast service lovely charms and bracelet,thank you .
I will definitely order from you again.
February 10, 2021
Reply from RUBIROX
Great to hear you had a good experience with us, we can't wait to see you again! Thank you for the review :)
- The RUBIROX Team
Exceptional customer service from Ben
February 10, 2021
Reply from RUBIROX
Thank you so much for the review. I've shared your message with Ben and we're so happy we were able to help.
- The RUBIROX Team
So happy with my purchase was delivered…
So happy with my purchase was delivered quickly and well packaged would buy from again
February 8, 2021
Reply from RUBIROX
Thanks for the great review, we really appreciate it! Hope to see you again soon :)
- The RUBIROX Team
This is the second order and not…
This is the second order and not disappointed. Items arrived beautifully packaged and as described, you are updated as soon as order placed right up to it being posted. I will be ordering again and will recommend. Excellent service
February 7, 2021
Reply from RUBIROX
So glad to see you again. We're so happy that you're pleased with your order and so grateful for the lovely review. Thank you for your recommendation! :)
- The RUBIROX Team
Reply from RUBIROX
Thank you so much for the great review. We can't wait to see you again soon! :)
- The RUBIROX Team
Great customer service
Received my ring with the stone broken. I was super upset because I was so excited about my order. Contacted them and the next day they sent me another ring ! As I new customer I can say that I am very satisfied.
February 4, 2021
Unprompted review
Reply from RUBIROX
Apologies again that the ring arrived damaged but I'm so glad we were able to sort this for you. Thank you for the lovely review, we hope to see you again soon :)
- The RUBIROX Team
Great service
Great service. Item I chose online was posted to my friend. Fantastic for lock down.
February 4, 2021
Reply from RUBIROX
That's amazing. I'm sure she loves her gift, hopefully you'll be able to see her in person soon! Thank you for the lovely review, it means a lot to us :)
- The RUBIROX Team
Super speedy delivery and a beautiful…
Super speedy delivery and a beautiful product. One small query was sorted very quickly by Caitlin.
February 4, 2021
Reply from RUBIROX
So glad we were able to answer your question and get it sorted. And great to hear you're so happy with your order. Thank you for the review!
- The RUBIROX Team
A wonderful service from start to…
A wonderful service from start to finish. Beautifully parcelled and gift wrapped service. Packed well and arrived in quick time.
Happy to recommend.
February 3, 2021
Unprompted review
Reply from RUBIROX
That's so great to hear! Thank you so much for your review and recommendation, it means so much to us :) Hope to see you again soon.
- The RUBIROX Team
Reply from RUBIROX
So glad we were able to help. Thank you for the great review :)
- The RUBIROX Team
Purchased a ring for my partner
Purchased a ring for my partner, when it arrived the stone in the ring was loose.
When i feed this back they arranged for the return of the ring which they paid for and rather than repair it we were sent a new ring.
Great product and fantastic service with regular communication until we received the new ring.
Highly recommend this jewellers.
Thank you my partner loved the ring.
January 29, 2021
Unprompted review
Reply from RUBIROX
Thank so much for leaving such a great review. We're so glad that she loves the ring it is so beautiful. We're sorry that there was an issue with the ring when it arrived but so happy that we could get it all sorted for you! Do let us know if we can help with anything else in future :)
- The RUBIROX Team
Just brilliant
Just brilliant.
Swift delivery, beautifully packaged.
Easy returns, if you want.
January 28, 2021
Unprompted review
Reply from RUBIROX
Woop woop! So glad to hear you're so happy with your order. Thank you for the lovely review, hope to see you again soon :)
- The RUBIROX Team
Excellent experience …
I am very impressed with the excellent service and product I received from Rubirox. The whole process was so simple and delivery was quick and without any hitches. The bracelet I ordered is for a present and I can’t wait to give it to my friend.
January 28, 2021
Unprompted review
Reply from RUBIROX
So happy we were able to impress you! Glad to hear you had such a good experience with us. Hope to see you again soon - thank you so much for the lovely review :)
- The RUBIROX Team
Excellent service quick delivery…
Excellent service quick delivery packaging great highly recommend will be shopping soon 😍
January 28, 2021
Unprompted review
Reply from RUBIROX
So great to hear - thank you for the great review, we look forward to seeing you again :)
- The RUBIROX Team
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