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Rated 1 out of 5 stars

Nothing went went wrong the ways the stores were run befour we changed over to Rubix. We are a large chemical plant and requiure parts next day or the same day for repairs or new projects that ne... See more

Rated 1 out of 5 stars

This company have consistently called (they must gain info from companies house) and they only ask for registered directors and say they have been asked to call say they have spoken to you before and... See more

Rated 5 out of 5 stars

I've had that phone number with Rubix for a couple of years. Suddenly, all calls in go straight to voicemail without even one ring tone. Lidia followed up on my messages and Ross looked into the... See more

Company replied

Rated 5 out of 5 stars

we are an SME business with Rubix and have been with them for a several years now. Our account manager Lidia alongside other members of the team I regularly deal with (including Lucy, Alfie and Ma... See more

Company replied

Company details

  1. Video Conferencing Service
  2. Telecommunications Service Provider

Information provided by various external sources

We provide businesses with Hosted Telephony Solutions, Broadband, Leased Lines, Mobile Solutions, Lines & Calls and Network connectivity. We are one of the leading unified communications providers, delivering an unrivalled, next generation product portfolio to businesses that is designed to increase efficiency, cut costs and deliver return on investment.


Contact info

3.4

Average

TrustScore 3.5 out of 5

49 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent and personal customer service

We had the misfortune to have to renew our electricity contract at the very worst time, with electricity prices having gone sky high. Felix was extremely helpful in getting us a reasonable (in the circumstances!) fixed rate for a year.

But Felix's real value came into its own when the new electricity supplier made an appaling mistake and somehow managed to link our account to the wrong property and company name.

Felix knows the business very well and was extremely diligent and responsive. I thoroughly recommend.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

Kevin @ Alcatel / Rubix

Kevin helped me swap some extensions around. He was friendly and professional and knew his stuff and was able to talk me through exactly what I needed to do whilst his patience remained intact!! Would definitely recommend.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer service from start…

Fantastic Customer service from start to finish and always on hand to solve an issues I may have and always on hand to answer any questions I may have. I love how Rubix VT operate and always look to have the customers best interest in there thoughts. I have saved on my utilities for my business and would highly recommend others to use Rubix VT

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

A new cloud phone system

Our company needed to replace traditional ISDN phone lines prior to the switch off. With all the options on the market, it was very confusing for us. Nick at Rubix VT got to know our business and explained all our options in a clear and understanding manner. The cloud solution we chose will cater to all our unique needs and will scale with the business as we grow. The whole process was painless and fast. We even managed to lower our monthly bills. I would highly recommend Rubix VT.

September 25, 2020
Unprompted review

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