Ruby Shoo Reviews 331

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers had a great experience with this company. Customers consistently praise the products, particularly the shoes, for their beautiful design, amazing quality, and comfort, often noting they fit as expected and are true to size. Many people appreciate the uniqueness and style of the shoes, frequently receiving compliments when wearing them, and some have built extensive collections over time. Reviewers also highlight the excellent service, quick delivery, and helpful customer support, making the overall purchasing process smooth and enjoyable. However, some customers experienced issues with delivery, citing delays, lack of tracking information, or packages not arriving as scheduled. A few other people also felt that customer service was poor, with some reporting no communication regarding returns or difficulties in resolving issues, which led to dissatisfaction. Additionally, a small portion of people mentioned that some shoes were too small or stiff, requiring stretching or a different size.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the shoes for their beauty, unique... See more

Quality

Customers had positive experiences with quality, frequently describing the shoes as beautiful, stylish, and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many reviewers praising quick and efficient... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Order

Consumers find order to be ambiguous, with some reviewers praising the ease of ordering and the overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shoes are beautiful and amazing quality. I have numerous pairs of Ruby Shoo. Fit as expected. Price was great! The only thing is there was no shipping information when it reached Canada so I had no id... See more

Rated 4 out of 5 stars

I love ruby shoo shoes . I was a tad disappointed that they took so long to arrive and customer service wasn’t great , she did explain her partner had to deal with a family emergency, I understand but... See more

Rated 4 out of 5 stars

Shoes are fabulous, but delivery was later than stated. I think this was due to the delivery company and not Ruby Shoo

Rated 5 out of 5 stars

Beautiful shoes. I bought the Clara geometric navy shoes and bag, but unfortunately the shoes were too small, so I ordered a size bigger which arrived the next day, the returns portal wasn’t working p... See more


Company details

  1. Shoe Store

Written by the company

Sophisticated, quirky and fun, Ruby Shoo epitomises a contemporary vision with a vintage influence. Matching shoes and bags in an array of colours and prints, with a focus on comfort and wearability. The indulgence sole makes these shoes a must-have for every occasion, from workwear to weddings and everything inbetween.


Contact info

4.1

Great

TrustScore 4 out of 5

331 reviews

5-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Very poor experience so far

Very poor experience so far
I had previously ordered a few years back and found the experience efficient
My latest order has been placed nearly 4 weeks without any confirmation or tracking details. Countless emails have been sent and no feedback, seriously disappointing considering it was an anniversary gift that has now been missed

April 28, 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointed


Really disappointed, had the shoes two weeks and they look extremely worn already. The flowers fell off after the 3rd wear, they look like I've had them for years. Loved the shoes and was so excited to wear them. But really disappointed with the quality. I have contacted Ruby Shoo but no response. The sole has now fell off.

April 1, 2025
Rated 4 out of 5 stars

Robyn Ivory shoe size 3

Beautiful shoes worn for 10 hours at a wedding yesterday. They are comfortable, well padded under the foot with an elegant but stable heel. My only minor criticism is that, like a couple of other reviewers, I would like a tiny bit more wiggle room in the toes (a whole size up would be too big). Regarding customer service, I had to return my first order because of a black mark in the right heel. It was initially a bit confusing who to contact for an exchange and the phone went to voicemail but Deb at Belle Divino emailed me and was very helpful, sending a replacement pair out to me immediately which was much appreciated.

March 27, 2025
Rated 5 out of 5 stars

Transformed a simple outfit

I wore the pink Miley shoes to a wedding and received compliments about them all day long!!
They transformed a quite simple outfit and were very comfortable to wear. I was happily still dancing in them after midnight when everyone else had changed into flat shoes

March 27, 2025
Rated 5 out of 5 stars

Ordered Sophia shoes

Ordered Sophia shoes. Very prompt delivery. Beautiful shoes, comfortable but unfortunately didn’t suit what I wanted them for. Requested a refund which was dealt with efficiently . Would order from Ruby shoo again .

February 28, 2025
Rated 5 out of 5 stars

Beautiful Burgandy Shoes

Oh, I fell in love with these shoes as soon as I saw them online and just had to get them. They are beautiful and very comfortable to wear. They came very well packaged and wrapped up for transit. Thank you Ruby shoo. No doubt I’ll be ack to shop with you in the near future. 🙂

January 31, 2025
Rated 5 out of 5 stars

Great shoes ❣️

Ruby Shoo ❣️ Great shoes.
Need I really say anything else.
Whole order went smoothly from selection to delivery - super❣️-
Love this shoe and style. Burgundy was the right colour for my outfit. They look stunning. 🙂

January 27, 2025
Rated 5 out of 5 stars

I love my Ruby’s

I love my Ruby’s, as always a great fit and good quality. I’m so glad I got the matching bag it’s a perfect size, another great addition to my Ruby collection

January 27, 2025
Rated 5 out of 5 stars

Top quality

Top quality, beautiful shoes. I've had so many comments. So comfortable and first class service.

January 7, 2025
Rated 5 out of 5 stars

beautiful and unique!

The shoes & bag are beautiful! Fit is spot-on, and the colors are just as pictured. They shipped and arrived so quickly, and I received updates along the way.

January 7, 2025
Rated 1 out of 5 stars

Customer Services Do Not Exist

I order a pair of shoes in the black friday sales. When they arrived they were very poor quality and slightly different sizes. I email customer services 4 times, I called their phoneline 3 times and I messaged them via instagram. To this day I have not had a single response from them.

January 9, 2025
Unprompted review

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