Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent delivery service, highlighting quick dispatch and prompt arrival of their orders. The products, such as drying coats and bed covers, are frequently described as perfect fits and highly functional for their pets. Some people were dissatisfied with delivery issues, including delayed or lost items, and parcels being delivered to the wrong address. A few customers also mentioned that certain products, while generally good, had minor issues like being too large in some areas or the leather scratching easily.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent craftsmanship and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the speedy... See more

Order

Reviewers express satisfaction with the ordering process. Customers highlight the ease of ordering, the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more


Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Customer service from Ruff &…

Excellent Customer service from Ruff & Tumble.
The courier delivered to the wrong address and were no help in sorting out the problem.
I emailed R & T, who then sent my order out again by a different courier. It then arrived the next day.
I was impressed!

April 25, 2025
Rated 1 out of 5 stars

I still haven’t received the dog leash

I still haven’t received the dog leash. It was ordered a week ago.

May 6, 2025
Ruff and Tumble logo

Reply from Ruff and Tumble

Hi Rosie,

I'm so sorry to hear that your original parcel is yet to arrive.
I believe you have been speaking with our customer services team this week regarding your lead not arriving. As discussed, we can see that there has been an issue with your parcel tracking with Evri and as a result we will be sending another lead out to you ASAP using an alternate courier. Our customer service team have popped an email across to you advising of the above, and you should also receive an update via email once your new order has been dispatched, along with a revised tracking number.

Thank you for your patience whilst we aim to get this rectified for you. In the meantime, if you do have any further concerns please do not hesitate to get back in touch with the team and we would be happy to assist.

Kind Regards, R&T.

Rated 5 out of 5 stars

Beautiful collar.

Brilliant,efficient service,and the Morston collar is beyond beautiful,the leather is top quality,so supple.Fits to perfection and Mabel my BT is very happy modelling it.

May 2, 2025
Rated 5 out of 5 stars

Brilliant good quality items

Brilliant good quality items.
The dog bed covers are extremely good durable material great to be able to whip off and wash anytime.
The cooling coat is a perfect fit for my mixed breed dog. Haven’t used it yet but it’s ready for any hot days we have.
Great products very quick delivery.

May 2, 2025
Rated 5 out of 5 stars

Highly recommended 🐾

Lovely website to browse through. Easy to order from. Delivery service was excellent. Quality of item very good. Only issue is getting said coat on my dog who just wants to chew it and play with it (not happening!!).

April 28, 2025
Rated 5 out of 5 stars

A very plump and comfy bed for our Cocker Spaniel

A very plump and comfy bed and our dog feels very happy. Better for those dogs who like to curl up and snuggle down rather than stretch out and length. We have a cocker spaniel who is in the Medium bed and it is just right for her. I love the towelling cover too.. it seems very good quality and can be thrown in the wash so easily, hooray!

April 28, 2025

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