Ruff and Tumble Reviews 2,180

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and durability. Many people appreciate the excellent delivery service, highlighting quick dispatch and prompt arrival of their orders. The products, such as drying coats and bed covers, are frequently described as perfect fits and highly functional for their pets. Some people were dissatisfied with delivery issues, including delayed or lost items, and parcels being delivered to the wrong address. A few customers also mentioned that certain products, while generally good, had minor issues like being too large in some areas or the leather scratching easily.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the excellent craftsmanship and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the speedy delivery, with... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the speedy... See more

Order

Reviewers express satisfaction with the ordering process. Customers highlight the ease of ordering, the very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted that the burnham bolster bed towelling dog bed cover fitted my Ivy and Duke Large lounger bed perfectly!! Ivy and Duke don’t make anything like this so I took a gamble that this would fit an... See more

Rated 5 out of 5 stars

Ordered three large dog bed covers which arrived quickly (two days!) and look great! Dogs happily jumped into their nice clean new towelling bed sheets 😂 they look good quality and easy to put on an... See more

Rated 5 out of 5 stars

We ordered the drying coat and went to collect at the DPD collection centre. The QR code didn't work or the collection code. We found DPD most unhelpful and we were told that the parcel was being retu... See more

Rated 5 out of 5 stars

I brought the Burnham Bolster Towelling Bed Cover to keep my dog snuggly in the colder months and make it easier to clean. I can honestly say my dog seems very comfortable and loves going in his bed.... See more


Company details

  1. Pet Store

Written by the company

At Ruff and Tumble we are proud to be the market leaders in Dog Drying Coats. Our high-quality, super-absorbent, double thickness soft cotton towelling drying rugs, with their unique, practical yet stylish design, is what sets us apart from other brands. Everything we make at Ruff and Tumble is designed with dogs and their owners in mind. Our Dog Drying Robes, Mitts, Bed Covers and Sofa Throws are the ultimate solution for managing wet dogs. Designed with care, and made from top quality cotton towelling, the Ruff and Tumble range is simply essential for dog owners everywhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Great product

Great product - when I had an issue with my delivery address - customer service was excellent and very quick to respond - would highly recommend

June 24, 2025
Rated 5 out of 5 stars

Perfect lead

I love the lead great quality and great price point I will definitely buy another one in a different colour. super fast delivery

June 25, 2025
Rated 5 out of 5 stars

I had an issue with my order and…

I had an issue with my order and delivery not arriving but Ruff and Tumble were very quick to resolve with great customer service and next day delivery which arrived as promised. 100% impressed with service and delivery!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Cooling coat is a super purchase.

Bought a cooling coat for our Hungarian Pumi and it has proved to be the most excellent purchase. Very well made in a super material. Our dog gets really hot in the sun and the cooling coat has made it much nicer for her on our walks in the current heat. Soaked the coat and wrung it out, and she was really comfortable in it. The water evaporates so the coat feels fairly dry quite soon but our dog remained super cool underneath. Highly recommended.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Quality is superb and the service excellent. What a great company! Definitely recommend

May 30, 2025
Rated 5 out of 5 stars

We got soaked!!!! Excellent response from Ruff and Tumble

I had a problem with the product i recieved the ruff and tumble umberella!!!! The 1st time i needed it i opened it out and due to a manufacture issue the handle was in 2 pieces and i got soaked!!!!! I contacted customer services who requested photo's of my umberella once they recieved these they immediately sent me a replacement which is perfect!!!! This was my 2nd umberella which i gave to my mum and 2 years later its still going strong and im sure this replacement will too. It was a manufacture materials problem which is just one of those things!!! I have had a number of items from Ruff and Tumble and they are all of very high quality. Thank you for your rapid response in getting this resolved. You never know just how good a company is until there is a problem and Ruff and Tumble were excellent!!!!!

May 30, 2025
Rated 5 out of 5 stars

Will definitely shop here again, very user/ pet friendly

Very friendly staff.

Took steps to ensure we found what we wanted.

Used the internet to provide product information.

Demonstrated product.

Held product until close of day so we didn’t have to carry around bulky item.

Emailed us a note about a shopping bag we left in the store which saved us time wondering where we left it.

Ensured we received our Blue Light discount.

May 5, 2025
Rated 5 out of 5 stars

The Cooling Coats were a big hit for…

The Cooling Coats were a big hit for our dogs at Badminton Horse Trials when the days were sunny and hot…they were kept nice and cool. Kits of people commented on them and asked where they were from. We directed them to the Ruff & Tumble stand.

May 10, 2025

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