I was so happy with my 1st rug that I've ordered 3 more, 2x Oxford OXf00 and Comfy CM00, the colours are great, I've had no shedding, the prices and delivery are fantastic and more importantly my l... See more
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Superb service from start to finish. I’ve never ordered a product before and received such great communication throughout the process - it was very helpful and appreciated. The courier, DX Delive... See more
We Absolutely love the rug and so does my son who is autistic and loves soft things to touch, it is really soft and thick but very light. And looks brilliant very vibrant colours actually does look li... See more
What a lovely company to deal with. Our delivery had a problem finding our new build house and within minutes of the delivery failing, Robert had sent an email offering his help. The rug was then flaw... See more
Company details
Written by the company
The Most Loved Rug Store - UK's 1st Augmented Reality Rug Visualizer. Home of Scandi-Boho. Klarna/Clearpay/Laybuy. Shop Insta. Always Free Delivery. Price Match Promise. Simple Automated Returns. 1,000+ 5* Photo Reviews. 40k Instagram
Contact info
Piccadilly Business Centre, Aldow Enterprise Park, M12 6AE, Manchester, United Kingdom
- https://app.answerai.co.uk/rug-love/chat - We promise a response within 3 business hours
- ruglove.co.uk
4.8
Excellent
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quality rugs with 5* customer service
After a week one of the rugs we ordered started to fray underneath. (Manufacturing problem) We got in touch with their customer service and within minutes they had us sorted with a new rug, out for delivery straight away while they got someone to return the faulty one. Our new rug is loads better and the quality is amazing!
October 26, 2020
Unprompted review
Reply from Rug Love
Hi Jamie
Sorry to here about the fraying problem, but glad we could manage a solution for you. We will always take care to make sure issues are resolved to your liking and as soon as we possibly can.
Glad the rug is better for you now and thank you for your time in writing this great feedback. We really appreciate it.
Best wishes
The team at Ruglove
Outstanding quality, prices & customer service
My first time ordering from Rug love after finding them on Instagram & I am over the moon with my purchase 😊. The quality & size of the rug is outstanding as was Roberts customer service. I made an enquiry regarding the delivery & it was dealt with quickly & efficiency going above & beyond. The rug is beautiful, excellent quality & size. I will definitely be purchasing from them again & have already recommended them to many friends & family. I would put 10 stars if I could!
October 24, 2020
Unprompted review
Reply from Rug Love
Hi Lindsey
Thank you very much for the 5 Star review. We really appreciate the feedback and we are so happy you love your purchase.
Please come back anytime as a valued customer.
Best Wishes
The team at Ruglove
On Point Customer Service
I had to wait a month for my beautiful rug to arrive. But thanks to Robert's amazing customer service, i did not worry at all during the long wait and i waited quite happily. THIS is what it looks like when customer service is done well, take note, other companies. Robert, you deserve a bonus judging by all the 5 star reviews that have mentioned your name! Thank you and I will return.
October 23, 2020
Unprompted review
Reply from Rug Love
Hi Diana
Thank you for the time to write this review and for naming Robert specifically. If good good feedback was paid in pound coins to Robert he wouldn’t need to work here... he’s one of the best.
Thank you for the kind words and you are more than welcome back anytime.
Kind regards
The team at Ruglove
Brilliant
I love my new rug. Fast delivery and great customer service. Rug lovely quality and exactly what I wanted. I’m already looking for another rug!
October 21, 2020
Unprompted review
Reply from Rug Love
Hello Sally
We are made up you love your rug. So glad to provide you a good service. Thank you for the kind words and please come back any time as a valued customer.
Best Wishes
The team at Ruglove
I love Rug Love
Such a great experience. Beautiful website that's easy to navigate. Lovely products at great prices. I have already recommended Rug Love to friends and family. Will definitely be using this company again. Thanks for a pleasant shopping experience.
October 21, 2020
Unprompted review
Reply from Rug Love
Hi Steve
Thank you for the great compliments to our site and service. Really appreciate the 5 star review.
Please come back anytime as we will always do our best for you.
Kind regards.
The team at Ruglove
A wide choice of extremely reasonable…
A wide choice of extremely reasonable priced quality rugs. Excellent website, ease of ordering and wonderful tracking system. Keeping you aware of your purchase. Will use them again and will recomend them to all my friends .
October 19, 2020
Unprompted review
Reply from Rug Love
Hi Carol
Thank you so much for the kind review and we are happy we provided a good service to you.
Please come back any time as a valued customer.
Best wishes
The team at Ruglove
Reply from Rug Love
Hi Anna
Thank very much for the 5 star review. Its much appreciated.
Please come back any time,
Best wishes
The team at Ruglove.
Beautiful rug and quick delivery!
Came across this website when looking for a teal rug for my living room! Good communication and prompt delivery. Very happy with purchase.
October 14, 2020
Reply from Rug Love
Hi Alana.
So glad you liked your teal rug for the living room. Thank you for the the 5 star review. We always appreciate good feedback.
Best Wishes
The team at Ruglove
Amazing customer service
Amazing customer service. Extremely friendly and professional.
October 14, 2020
Reply from Rug Love
Thank you Sa , for the kind words and 5 star review.
Its much appreciated.
Kind regards
The team at Ruglove
Really good service 10/10
Really good service, fast delivery & my rug is amazing quantity & im always getting compliments and people asking where it’s from! Highly recommend
October 14, 2020
Reply from Rug Love
Thanks Wade appreciate the kind words and the high praise we will always do our very best to deliver the best service for our customers.
Please come back again as a valued customer.
All the best
The team at Ruglove
My favourite rug store
Have ordered twice from ruglove, first rug was delivered after 2 days and it’s absolutely perfect we love it, second hasn’t arrived yet (it’s only been a few days) but have had excellent correspondence with Robert and he has gone above and beyond to get it to me ASAP so I literally have no complaints, customer service is 10/10 and I will 100% shop here again when I need another rug. They have so many to choose from and all prices are reasonable and when on sale they are really cheap, but not compromising quality xxx
October 13, 2020
Unprompted review
Reply from Rug Love
Thank you so much for taking the time to write this great review.
Robert takes great pride in generating a unique customer experience so we are really happy this has worked for you.
Please come back any time
Best Wishes
The team at Ruglove
Excellent communication
Excellent prices and deals...would highly recommended. 5⭐plus
Excellent customer service by Robert.
October 13, 2020
Unprompted review
Reply from Rug Love
Hello Lee
Glad we could offer you a good service, we always try our best to make sure we give you the best price possible. Thank you for the kind review and please come back any time.
All the best
The team at Ruglove
Fantastic service, gorgeous rug!
I ordered the kiddies planets rug and it just arrived, I have to say it’s fantastic! My little boy absolutely loves it. Thank you so much!
October 13, 2020
Unprompted review
Reply from Rug Love
Hi Natasha
Thank you for your review, so glad your little boy likes it. It’s always nice to hear stories like this.
Best wishes
The team at Ruglove
Reply from Rug Love
Hello Amber, thank you for the 5 star review.
Glad you like the rug and you had a great experience.
Kind Regards.
The Team at Rug Love.
Reply from Rug Love
Thank you Amy
Glad you like the rug and you had a great experience.
Please come back anytime
All the best
The Team at Rug Love
Just great 👍
Amazing customer service from ordering to the rug being delivered. Incredible price for such a beautiful rug, which I'm over the moon with. Will definitely recommend to friends & family & will definitely use them again.
October 7, 2020
Unprompted review
Reply from Rug Love
Hi Paula
Thank you for the kind words and great review . Glad you received a good service.
Best Wishes
The Team at Rug Love
Happy customer
Quick delivery, good quality and very reasonable price. Very happy.
October 6, 2020
Unprompted review
Reply from Rug Love
Hi Amy
Thank you for this 5 star review.
Glad we checked all those boxes for you. Please come back any time as a valued customer
All the best
The Team at Rug Love
Brilliant choice and all fantastic…
Brilliant choice and all fantastic quality. Customer service was exceptional. Thank you Robert.
October 6, 2020
Unprompted review
Reply from Rug Love
Thank you Sarah- Jane for this review .
So glad you like the rug and you had a great experience.
Kind Regards
The Team at Rug Love
Amazing communication
Amazing communication, fast delivery. I'm so happy with my purchase, good price and excellent quality! Definitely will order again!
October 1, 2020
Unprompted review
Reply from Rug Love
Thank you Anete
Glad you like the rug and you had a great experience.
Best Wishes
The Team at Rug Love
Fantastic company and excellent…
Fantastic company and excellent customer service. Robert has been an absolut angel. He was dealing with my order and kept me updated on my delivery date. The rug I ordered was out of stock so I had to wait a bit longer for it. Robert reassured me that it will be delivered as soon as it is back in stock. As a gesture of goodwill he offered to supply the rug for free and refund has been issued. There is not many companies like this that puts customers first. Thank you once again Rug love and Robert for going that extra mile.
Mario
September 30, 2020
Unprompted review
Reply from Rug Love
Hi Mario
Thank you for this great review and pointing out how we put customers first. Its what we do .
Please come back anytime
All the best
The Team at Rug Love
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