RugVista Reviews 

549
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their excellent quality and how well they match online descriptions and images. Many find the rugs stunning and appreciate the wide selection available. The ordering process is frequently described as easy and user-friendly, supported by detailed website information and clear product images. However, some people mentioned issues with the delivery process, specifically a lack of satisfactory tracking information or clear communication regarding shipping. A few other people also felt that some products were thinner or of poorer quality than anticipated, with concerns about material feel.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of service and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast and reliable delivery,... See more

Order

People report positive experiences with the ordering process, highlighting a great selection, user-friendly... See more

Website

Customers had ambiguous experiences with the website, with many praising its informative nature and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The rug looked exactly like the pictures online, and even the color shade was spot-on, making it easy to choose. The product photos are very accurate, so you can trust what you see—no unpleasant surpr... See more

Rated 5 out of 5 stars

I got what I purchased with continuous UPS tracking about the delivery. I am satisfied with the quality of Handloom fringes rug, this is the second one in our house. Soft walking on it, brought war... See more

Rated 5 out of 5 stars

I was reading some reviews about RUGVISTA before my long hesitating order. Price of product was too high for a long while and I couldn't believe they ship the rugs out of Sweden to Hungary or any coun... See more

Rated 5 out of 5 stars

The web page is very detailed, both for search options, and product description. I love natural materials, and there is a lot of rugs made from cotton and wool. The colours are showed very well on... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Segítünk az embereknek otthont teremteni, amelyet szeretnek. A Rugvistát 2005-ben alapítottuk egy világos küldetéssel és céllal: segítünk az embereknek otthont teremteni, amelyet szeretnek, és egyszerűvé, könnyen áttekinthetővé és élvezetessé tesszük vásárlóink számára a tökéletes szőnyeg megtalálását. Már a kezdetektől arra koncentráltunk, hogy magas minőségű szőnyegeket kínáljunk tisztességes áron, miközben zökkenőmentes, kényelmes és valójában biztonságos vásárlási élményt biztosítunk minden egyes vásárló számára. Ma büszkék vagyunk rá, hogy Európa egyik vezető online szőnyegáruháza vagyunk, és több országban szolgáljuk ki vásárlóinkat, mind az otthoni, mind a munkahelyi igényeket figyelembe véve. Gyűjteményünk több mint 30 000 szőnyeget tartalmaz, a hagyományos kézzel kötött keleti szőnyegektől a modern géppel szőtt darabokig; minden szőnyeget gondosan választunk ki annak érdekében, hogy magas minőséget, tartósságot és időtlen dizájnt biztosítsunk, így vásárlóink magabiztosan és elégedetten vásárolhatnak minden egyes alkalommal. Úgy gondoljuk, hogy a szőnyegvásárlásnak legalább olyan élvezetesnek kell lennie, mint az életnek vele: ezért biztosítunk áttekinthető termékinformációkat, részletes képeket és egy intuitív, könnyen használható webáruházat. Megbízható szállítás egész Európában, rugalmas visszaküldési lehetőségek, barátságos és gyors ügyfélszolgálat teszik a vásárlást egyszerűvé, biztonságossá és stresszmentessé minden egyes vásárló számára. Székhelyünk Malmöben, Svédországban található, és egész Európában működünk; közben skandináv dizájnértékeket ötvözünk nemzetközi kézművességgel és modern e-kereskedelmi megoldásokkal. Csapatunk minden nap azon dolgozik, hogy folyamatosan fejlessze szolgáltatásainkat, bővítse kínálatunkat és inspirálja vásárlóinkat a lakberendezési döntéseikben. Elkötelezettek vagyunk amellett, hogy hosszú távú kapcsolatokat építsünk ki vásárlóinkkal, magas minőségű termékeket, kiváló szolgáltatást és egy átlátható, megbízható és következetesen kellemes vásárlási élményt nyújtsunk. A Rugvistánál segítünk vásárlóinknak olyan tereket kialakítani, amelyek személyesek, barátságosak és szépek – szőnyegenként egyet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

549 reviews

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4.5

All reviews

(549)

143 reviews in the last 12 months

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Rated 4 out of 5 stars

faster is not always better

The package arrived two days earlier than predicted, so my working day had to be reorganized.
The packaging was damaged. It was torn in three places. Fortunately, the carpet was not damaged.

December 7, 2022
Rated 5 out of 5 stars

Melange - Barna

Color and quality corresponding to the photo. It was a quick and convenient purchase. It met my expectations in every way.

November 28, 2022
Rated 3 out of 5 stars

The carpet is 5cm shorter than it is…

The carpet is 5cm shorter than it is described on the website. A little difference is ok but 5cm is a lot.

November 17, 2022
RugVista logo

Reply from RugVista

Dear Rita,

Thank you for your highly appreciated opinion. I'm very sorry to hear that you are not fully satisfied with the carpet you received. The carpet you ordered is hand knotted/woven, therefore, some differences in shape, patterns and size may occur. I would also like to recommend you to contact our Customer Service via email: info@rugvista.com and we will try to propose you with most suitable solution in case you would like to return or exchange the rug.

Rated 4 out of 5 stars

Amazing product, random delivery

Many scalable searching parameters in the webshop makes easier to find what is fit to my needs. Delivered product meets (or exceeds) to the expectations.
Experience would be 5*, but delivery was received by accident only, parcel tracking of UPS is unserviceable. It is not accpeteble with pre-paid products.

November 14, 2022
RugVista logo

Reply from RugVista

Dear customer!

Thank you very much for your feedback. While we are super happy to hear that our website helped you pick the right rug and the rug itself is just what you had expected, we are sorry that the delivery of your order with UPS was not smooth at all.

It should definitely be possible to follow your package online and receive updates from the shipper, so you are kept up-to-date and no worry is caused. Furthermore, a package should also not be delivered by accident only; we apologise for your experience and will pass the feedback onwards to our operations team!

we hope that the ordered rug makes a lovely addition to your home for many years to come. If there is ever anything we can help you with, you are more than welcome to contact us on tel. +3619989237 or at info@rugvista.com.

Thank you once more for your valuable feedback. We wish you all the best from Malmö, Sweden!

Your RugVista Team

Rated 5 out of 5 stars

Perfect rug!

Quick delivery, flawless product.
The rug is exactly how it is in the pictures, really soft and beautiful in real life as well.

November 11, 2022
Rated 4 out of 5 stars

Correct buy

The website was informative, it gave all the necessary information about the carpet. Delivery was extrafast and smoothly going. The colour of the carpet was quite similar as displayed on the website, albeit somewhat darker blue but this is still OK for us. The only (slight) disappointment is the material of the carpet - this is polypropilene, which is pure synthetic and never feels like "artificial wool" as indicated on the website (I know that I should not have expected anything better). So alltogether, I'm satisfied with the purchase.

October 20, 2022

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