RugVista Reviews 

549
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, noting their excellent quality and how well they match online descriptions and images. Many find the rugs stunning and appreciate the wide selection available. The ordering process is frequently described as easy and user-friendly, supported by detailed website information and clear product images. However, some people mentioned issues with the delivery process, specifically a lack of satisfactory tracking information or clear communication regarding shipping. A few other people also felt that some products were thinner or of poorer quality than anticipated, with concerns about material feel.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers praising the quality and appearance of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of service and... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising the fast and reliable delivery,... See more

Order

People report positive experiences with the ordering process, highlighting a great selection, user-friendly... See more

Website

Customers had ambiguous experiences with the website, with many praising its informative nature and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The rug looked exactly like the pictures online, and even the color shade was spot-on, making it easy to choose. The product photos are very accurate, so you can trust what you see—no unpleasant surpr... See more

Rated 5 out of 5 stars

I got what I purchased with continuous UPS tracking about the delivery. I am satisfied with the quality of Handloom fringes rug, this is the second one in our house. Soft walking on it, brought war... See more

Rated 5 out of 5 stars

I was reading some reviews about RUGVISTA before my long hesitating order. Price of product was too high for a long while and I couldn't believe they ship the rugs out of Sweden to Hungary or any coun... See more

Rated 5 out of 5 stars

The web page is very detailed, both for search options, and product description. I love natural materials, and there is a lot of rugs made from cotton and wool. The colours are showed very well on... See more


Company details

  1. Rug Store
  2. Oriental Rug Store

Written by the company

Rugvista — Segítünk az embereknek otthont teremteni, amelyet szeretnek. A Rugvistát 2005-ben alapítottuk egy világos küldetéssel és céllal: segítünk az embereknek otthont teremteni, amelyet szeretnek, és egyszerűvé, könnyen áttekinthetővé és élvezetessé tesszük vásárlóink számára a tökéletes szőnyeg megtalálását. Már a kezdetektől arra koncentráltunk, hogy magas minőségű szőnyegeket kínáljunk tisztességes áron, miközben zökkenőmentes, kényelmes és valójában biztonságos vásárlási élményt biztosítunk minden egyes vásárló számára. Ma büszkék vagyunk rá, hogy Európa egyik vezető online szőnyegáruháza vagyunk, és több országban szolgáljuk ki vásárlóinkat, mind az otthoni, mind a munkahelyi igényeket figyelembe véve. Gyűjteményünk több mint 30 000 szőnyeget tartalmaz, a hagyományos kézzel kötött keleti szőnyegektől a modern géppel szőtt darabokig; minden szőnyeget gondosan választunk ki annak érdekében, hogy magas minőséget, tartósságot és időtlen dizájnt biztosítsunk, így vásárlóink magabiztosan és elégedetten vásárolhatnak minden egyes alkalommal. Úgy gondoljuk, hogy a szőnyegvásárlásnak legalább olyan élvezetesnek kell lennie, mint az életnek vele: ezért biztosítunk áttekinthető termékinformációkat, részletes képeket és egy intuitív, könnyen használható webáruházat. Megbízható szállítás egész Európában, rugalmas visszaküldési lehetőségek, barátságos és gyors ügyfélszolgálat teszik a vásárlást egyszerűvé, biztonságossá és stresszmentessé minden egyes vásárló számára. Székhelyünk Malmöben, Svédországban található, és egész Európában működünk; közben skandináv dizájnértékeket ötvözünk nemzetközi kézművességgel és modern e-kereskedelmi megoldásokkal. Csapatunk minden nap azon dolgozik, hogy folyamatosan fejlessze szolgáltatásainkat, bővítse kínálatunkat és inspirálja vásárlóinkat a lakberendezési döntéseikben. Elkötelezettek vagyunk amellett, hogy hosszú távú kapcsolatokat építsünk ki vásárlóinkkal, magas minőségű termékeket, kiváló szolgáltatást és egy átlátható, megbízható és következetesen kellemes vásárlási élményt nyújtsunk. A Rugvistánál segítünk vásárlóinknak olyan tereket kialakítani, amelyek személyesek, barátságosak és szépek – szőnyegenként egyet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

549 reviews

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4.5

All reviews

(549)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New carpet in a few days

The ordering process was simple and easy, we received the ordered carpet in a few days. The colors of the carpet match the colors shown on the website, as does the size. I can recommend.

May 21, 2023
Rated 5 out of 5 stars

Ritz carpet

The carpet I've ordered "Ritz" just perfect, a beautiful one, it looks in reality even more beautiful. I am fully satisfied with my order. I will order more carpets from this website. Thanks! :)

May 14, 2023
Rated 2 out of 5 stars

Low quality packaging

I'm a regular customer and in the past all rugs came nicely rolled up. Lately you have started to fold the rugs for shipment which is absolutely terrible for the product. In the very last delivery the packaging was even torn with a cream colored rug inside.
If you are saving money with this new type of shipping, please think about the damage you are doing to the product and customer satisfaction

April 17, 2023
RugVista logo

Reply from RugVista

Dear customer,

Thank you very much for leaving us a review. We were very sorry to read that you were unsatisfied with your latest experience with us, and hope we can make up for it moving forward.

We have always folded our larger rugs for transport, as most shippers have certain limitations on package dimensions. We have introduced new shippers better suited for local markets, but these shippers have different packaging guidelines, meaning some medium sized rugs will need to folded too. However, any fold marks should go away by themselves over the course of a few days!

Of course, we understand that receiving a rug that has been dirtied during transport is disappointing and worrying, and we do sincerely apologise for this! However, our Customer Service team is happy to help further and find a solution, and can also provide you with tips to tackle fold marks, if you would like to remove these as quickly as possible.

Please feel free to reach out to Customer Service on info@rugvista.com or tel. +442038089940. We are happy to help!

Thank you once more for your time and efforts - we appreciate your reviews

Kind regards,

You RugVista Team

Rated 5 out of 5 stars

Super nice

The quality of the rug is great and looks exactly like on the pictures. Delivery was ok and was easy to track. The package was safe.

March 25, 2023
Rated 5 out of 5 stars

Perfect

Fast delivery, perfect quality just as described. I’m very satisfied. Be ready to wait a couple of days after unpack the rug since it is folded to little. Bit don’t worry in 3 days it is getting back its normal shape.

March 16, 2023
Rated 5 out of 5 stars

Lightning fast shipping

Lightning fast shipping, very nice carpet, and looks exactly like on the website. I am really satisfied with the purchase. great value for the quality and price!

January 31, 2023
Rated 4 out of 5 stars

Good quality rug but bad packing

Overall, the carpet is nice and the color is as in the picture, but I am not satisfied with the packaging. I ordered a circular rug and instead of rolling it up, it was folded, so the rug broke. Delivery was made within a few days after payment.

February 15, 2023

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