rukahair.com Reviews 146

Travelled all the way to yesterday to the Ruka stand in Selfridges.
Very disappointed that nobody was there to talk you through the products, or even serve me. A lady from another counter came over but said nobody has been in for the day.

A waste of time and travel.

A pity as I was fully invested in supporting this brand.

Many customers lost on one day. Not a good look.

I needed to amend my order. So far the customer service aspect is not great at all. It’s hard to contact anyone. The chat says someone is available between 9am-5pm. I was on it throughout the day, unable to reach or speak to someone. I also tried their social media, no response. No contact number, I understand it’s a small to mid sized business but having good customer service would make it even better. I still wait for someone to get back to me as it’s would be annoying wasting £210 on a product I will not receive.

I normally love buying from Ruka this time I brought the invisi blend clip ins and they brought me the wrong ones I’ve emailed multiple times and still no reply I’m very disappointed and now the length I wanted is sold out

Would not recommend
Should have read the reviews. Really poor quality hair that she’d excessively. no responses on email or social media. have binned the wig as the hairs were falling out constantly in clumps which is a shame considering it wasn’t cheap.

Incredible service and beautiful hair! Oli and Tatenda listened to my concerns and acted quickly and efficiently to ensure my clip ins arrived before my birthday. Thank you Ruka Team!

Wanted to love this brand and their products but unfortunately I wouldn’t recommend, ordered 3 of the think silk bundles - extremely thick at first but quickly began shedding very badly after install, upon brushing quite thick pieces would shed too … the hair also maintained a strange smell even after washing … sadly won’t be purchasing bundles in the future.

The French curl hair is packaged so badly. It’s really hard to unravel and separate so it was so tangled. Actually hair was soft but packaged awfully. Unfortunate. Waste of money couldn’t use it.

This hair company has the best quality hair I've used in 8 years buying human hair extensions online. The coils and curly hair bundles I purchased has lasted over two years. I used the hair for dreadlock extensions, with most of the length of hair left loose. The hair brushed and detangled very easily, it smelled fresh and the curl pattern had not changed on the two years of wear and maintenance. Shedding is minimum, texture is soft and fluffy, and cam be dyed darker.

I love this hair so much that I wanted to update my dreadlock curls with new coils. However since my first purchase I've moved from U.S. to Spain and my second purchase had problems at customs. The Ruka customer care team has been amazing with communication and taking care of the issues with customs and my order, thank you Nneka. I'm so happy to have such a quality hair company to rely on when I need a style refresh. The bundles I purchased were worth the price and I'm still wearing the hair after two years nonstop. That's a true quality test.

Previously when I ordered the clip ins I had a really speedy service. The hair was delivered by the Friday after the order being placed on the Monday. The hair was great the only issue I had was the clips themselves being a bit weak however I redid these with my own clips and they’re perfect now.

Because I was so happy with them I placed another order for my sisters birthday present and the website said this would be delivered by the 1st March. There was no option available for express delivery despite the website stating this is available but as the website said they were due by the 1st I had no issues. Only it is now the 29th and these haven’t been dispatched.

Upon contacting them they’ve advised there is an additional processing time of 7 working days (which is not factored into the delivery date provided by the website) so these will in fact not arrive in time for my sisters birthday. They also advised there is no option for expedited delivery and they cannot amend my order (despite me offering further money to ensure delivery). I’m super disappointed by this experience as it is not clear that they have an additional processing time and you have to search this information via their FAQs and again the website gives you a date of estimated delivery which they clearly are unable to adhere to with these processing times so they should factor this in.

Not too sure if I will order again after this experience as I will have to wait longer and then sew the new clips in anyway. Please amend your website to reflect the correct information so consumers are not thrown off.

I’ve ordered from Ruka THREE TIMES and paid a lot of money each time, and each time the hair had a factory fault of some sort and hair quality was horrendous.

The first wig had the wig cap so large it was quite confusing as to what on earth was going on, even on a large head it left a massive gap and had no clips. So my wig maker had to put an elastic band in but even then it didn’t hold with any clips I got, it also matted and acts like synthetic hair and it cost 400 pounds!!!

The second wig I bought was curly and barely had any tracks on the wig which was disappointing. It had the potential to be lovely but there was no hair on the actual wig cap and cost over 300 pounds!

I tried my luck once more, and this third and final time I purchased a pony and it didn’t come with what was promised, the section of the hair to wrap around the top of the pony. It’s also matts and acts like synthetic hair…

Fool me once …shame on me, twice on you, but three times? I wanted to believe since it was a black owned business with great marketing, the hair would be quality and I trusted them hence why I just thought I got the bad batch. But it made me realise you shouldn’t receive “a bad batch” all three times if any, at all. If you’re paying £££ on hair you better get hair that behaves like £££. I’m really disappointed but have made my mind up never to shop with them again. I absolutely love shopping black owned but my money has to be worth it in this economy…

I placed an order with Ruka hair for next day delivery I didn’t get it so Ruka hair gave me an refund, the next day i ordered from Amazon because they sell Ruka hair and I received it today , I can only say I am very disappointed of the quality of the hair and the packaging , firstly the packaging has black hair dye all over it , then some of the tracks of hair are shorter than 16 inches ( tracks has been cut) and the shedding is a lot .
This is my first time ordering from this company and it will be the last time . The whole experience has been so bad.

I am very pleased and excited for doing business with Ruka. The team is very communicative and accommodating! Quality care 10’s across the board!!!!

I received my extensions so so quick, I was shocked when I came through the post!

I will say it would’ve been nice if they was instructions when purchasing the hair to let buyers know that the colour of the hair my not match their own! I was a little shocked when the colour of the hair was lighter than my natural hair colour (this was a quick fix, but didn’t know that was going to happen or was a possibility when ordering)

After reaching out to customer service for advice on what hair dye to use, they responded in two days with so much detail of what to do photos, Examples hair dyes, you name it!

I was too excited to wait for a response from them, so I went ahead and rectified the hair colour myself, but I really do appreciate the speed in their reply and the detail of the email

The hair itself is soft and I really like it however, I will have to wear the hair for longer to give that a detailed review

But at the moment I can say, I will be ordering again

Follow up review.

I bought a couple of RUKA hair wigs last February. I ended up returning one and keeping the curly headband wig because it looked really good upon receipt.

It’s been about a year and I’ve worn that wig all of 10 times if even.
I hate it!
For a headband wig that’s supposed to be an easy to wear and go option, it definitely has fallen short.
The texture and quality of the hair is extremely disappointing after a couple of wears. The hair at the nape of the neck gets matted within a couple of hours of wear, even after I’ve spent time and my best products to look after it and style it.
The full head of hair gets matted, poofy and stiff as hell by the end of the day, i got the 4A texture and my natural 4C texture performs better than it. I hate it so much and for a headband wig that was over £250, that heavy of a price tag should’ve come with the bestest of hair!
Their quality control definitely seems to be an issue from the numerous reviews I’ve seen, and their price tag is not reflective of the quality.
For a Black owned and ran company, I was expecting them to know so much more and handle the quality of hair way better because you know what Black women who are your primary customer base need!
You’re better off buying cheaper wigs from china, you’re getting the same quality anyway without the mad price tag of RUKA.

Bought the hair perfume, spray bottles, etc. One of the items I received was damaged; however, I reached out and they immediately replaced the item hassle free.

Very happy w my purchase and will continue to buy more!

Had a query about colour and had a quick helpful honest answer. 4 stars because I wish they had slightly lighter colours! But the service was great!

After having a not so great last experience when it came to a return that was rectified plus some. I decided to get some more clip ins in a longer length. They came well before delivery time. Very thick hair great quality, true to length love them. You also get a lot of clip ins in various length's. Great value for money.

Brilliant company for hair extensions. I have been using them for a while now and their products are great quality. Customer service is always prompt and resolves issues very quickly. Would highly recommend Ruka.

Customer service, was very helpful, supported me to resolve the issue.

Currently growing out my hair from a pixie cut so needed a clip in ponytail for work. I’m pleasantly surprised with my purchase. For a synthetic peace ok happy with the length, softness and how it attaches to your head without causing tightness or pain. Happy overrall