Very speedy delivery but I had no notice of delivery and happened to be in luckily. Product as described and very well packed. Enquiries about other items were answered quickly and precisely by sale... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ordered 2 Portobello side tables. They were delivered very quickly. Unfortunately one was delivered without the glass top. Telephoned customer services and the call was answered very quickly. The pers... See more
Company replied
I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleas... See more
Company replied
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Coul... See more
Company replied
Company details
- Decoration and Interior Design Store
- Furniture Store
- Home Goods Store
- Lighting Store
- Living Room Furniture Store
- Outdoor Furniture Store
About Ruma
Written by the company
About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.
Contact info
United Kingdom
- 0330 433 9899
- customersupport@ruma.co.uk
- ruma.co.uk
4.7
Excellent
819 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service, lampshades arrived as promised…
The lampshades arrived as promised beautifully packed. They look better than I thought they would could not be more pleased with both the shades and the delivery. Thank you. Judith
September 11, 2025
Reply from Ruma
Thank you so much for your lovely review - we're absolutely delighted to read this!
Richard Ewen Architects
A great product, from a very good and trusted supplier. Thank you .
Richard Ewen Architects
September 11, 2025
Reply from Ruma
Thank you so much for you lovely feedback - we really appreciate it!
Beautiful lamps
Ordered two white marble lamps, with gold inlay, just beautiful. The two matched perfectly, no real inclusions. Two white lamp shades included. My first order, won’t be my last. Came very well packaged. Thank you
September 4, 2025
Reply from Ruma
Thank you so much for your fantastic feedback - comments like this make us tick and we really appreciate you taking the time to leave such a lovely review. We look forward to seeing you shop again with Ruma very soon!
Reply from Ruma
Fantastic feedback - thank you!
Absolutely amazing service
Absolutely amazing service. Ordered one day and arrived the next
The lampshades look far more expensive than they are.
Definitely going to buy from Ruma again
Many thanks
August 28, 2025
Reply from Ruma
Thank you so much for the lovely feedback. We're absolutely delighted to read this and hope to see you shop again with Ruma very soon!
Colourful lampshade
Ease of ordering, excellent choice. Prompt delivery and item well packaged.
August 22, 2025
Reply from Ruma
Fantastic feedback! Comments like this make us tick - thank you so much.
Great product and service
August 22, 2025
Reply from Ruma
We're so pleased to read this - thank you for your fantastic review!
Great customer service and efficient…
Great customer service and efficient delivery of ordered items. I would recommend buying from Ruma again in the future !!
August 22, 2025
Reply from Ruma
We are delighted to read this - thank you for your lovely feedback.
Lovely product
Lovely product, looks good and comfortable. Service was prompt and accurate
August 21, 2025
Reply from Ruma
Thank you for taking the time to leave us this review. We really appreciate it, and we hope to see you again soon here at Ruma.
Great customer service
Great customer service. Had trouble getting my 10% first order from the subscription and they sorted it. Couldn’t be in on the first available delivery date, but that was resolved on the next day for another day. Delivery came and was very well wrapped in shrink wrap and cardboard, and the item was in perfect condition. Would definitely recommend Ruma.
September 4, 2025
Unprompted review
Reply from Ruma
Wow thank you so much for your fantastic feedback - we really appreciate it and hope to see you shop again with Ruma very soon!
As aboveVery easy a delivery…
Very easy to order and great delivery service. I like that the delivery time set was just and hour and not waiting in all day for my delivery.
August 19, 2025
Reply from Ruma
Fantastic feedback - thank you for taking the time to leave such a lovely review! We hope to see you shop again with Ruma very soon.
Reply from Ruma
Great feedback - thank you!
Excellent products and company!
Excellent products and company!
I am absolutely thrilled with my purchases! They were amazing quality, arrived swiftly and came very well packaged.
I will definitely be making future purchases from this company.
August 12, 2025
Reply from Ruma
Wow thank you so much for the lovely feedback - we really appreciate it and hope to see you shop again with Ruma very soon.
Very good customer service
Very good customer service, which makes my decision to shop with this company again.
July 22, 2025
Reply from Ruma
Fabulous feedback - thank you! We look forward to seeing you shop again with Ruma very soon.
Brilliant service and great quality.
July 29, 2025
Reply from Ruma
Comments like this make us tick - thank you for your fantastic feedback.
Reply from Ruma
Brilliant review - thank you!
Great company to deal with.and the…
Great company to deal with.and the quality of there stock is top notch .Will def be buying from again.and tell my freinds about this fab company
August 5, 2025
Reply from Ruma
We are absolutely delighted to read your fantastic review - thank you for the fabulous feedback.
Ruma has gone from 1 star back to 5…
Ruma has gone from 1 star back to 5 stars since recognising that the after-sales service I was receiving initially did not meet their usual very high standards. They responded promptly, addressed my pergola issues, and everything is now on track to be fully resolved within the next 10 days.
A special mention goes to Elaine, who has been an absolute diamond throughout the process — her effort and commitment deserve real credit for turning things around.
August 18, 2025
Unprompted review
Reply from Ruma
We are absolutely delighted to read this - thank you for your feedback which we will pass onto Elaine.
Super lamps
The lamps are super , they were delivered quickly and in good order… thank you
August 1, 2025
Reply from Ruma
We are delighted to read this - thank you for your fantastic feedback!
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