Run CompanyReviews 

Best running shop I’ve ever been to. Staff are really friendly, really helpful, and not at all pushy! I’ve been in for new shoes several times and on every single occasion I have never felt pressured to purchase anything, despite the staff having spent a long time with me finding different shoes for me to try.

Cannot recommend Run Co Woking enough!

Wow. What a fantastic service from the Chichester team. Thank you Kelly for all your advice today. Can’t wait to try out my new wheels. Amazing!!

I’ve bought lots of kit from the Run Company - always very happy with the service and with the kit!

Excellent customer service We visited the Chichester branch to purchase a suitable pair of running shoes . The staff were very knowledgeable and super friendly and made the whole experience very personal After a gait analysis, we had many options all reasonably priced . Left the shop very happy will definitely return

Very good service in the Chichester store. I am very happy with my purchase looking forward to testing it out on parkrun tomorrow

Always great for service and advice on all things running.
Never a bad pair of shoes and they’ve taken me through an evolution and improvement.

Fantastic selection of running gear. Very patient, knowledgable and helpful staff.

Fantastic expert service, going the extra mile!! 👍

I Went into store for a gait analysis the customer service I received was amazing and the staff are super knowledgeable and friendly I highly recommend going to the run company to get fitted for running shoes.

We purchased a pair of shorts for £60 and 5 days later returned them to the store. They refused to issue a refund and gave a credit note instead. This is after we had spent £450 on shoes. They took 3 weeks to respond to me so after sales service is zero. I would not recommend visiting this store. Go on-line, better price and better service.

Went into the Southampton store for gait analysis and new trainers. After the initial consultation seemingly went quite well. The shop worker proceeded to show me three pairs of trainers that he said would suit my style of running. After buying a pair recommended by the assistant. I’ve proceeded to look them up online only to find out that the item I bought was not what he described but also a females version. I contacted customer service to ask to speak with the store manager, unfortunately they were unavailable so I asked for a refund, he persuaded me to call the Chichester branch. I ended up speaking with the owner of the company who was very apologetic and offered to order in the correct shoes and deliver them to me in person as a way of making up for the inconvenience. I agreed to this and happily received a phone call from a member of staff saying my trainers had arrived but could not be delivered until the 3rd of July, over a week after my original purchase. I was told if I wanted them sooner I could come in to store in person and get them sooner, I said I couldn’t guarantee being able to come in but would try. If I hadn’t picked them up by the 2nd I would have the owner deliver them as promised. I managed to make it to the store but was told the trainers had been taken away by the owner to deliver on the 3rd. An unfortunate miscommunication but still annoying as I had travelled over 20 miles to get to the store. As things were getting a bit much I again wanted to cut my losses and receive a refund. I was told I couldn’t have a refund, so I stated I was entitled to one as I was miss sold and given incorrect information by the Southampton staff member. As I was explaining the interaction, the Chichester staff member proceeded to over talk me and become argumentative, which admittedly in turn made me frustrated and told her to stop talking so I could explain myself. She refused to acknowledge my complaint and didn’t even try to de-escalate the situation. I was made to feel unwelcome in store and left before I said anything else. At this point I proceeded to call the customer service team to explain the situation, I made a complaint about the staff but knowing it’s he said she said nothing will come from this. The customer service advisor was very helpful and listened he agreed to issue a refund so I had to return to the store. The staff member that had been rude was nowhere to be seen.

Overall it feels like the Southampton store used the gait analysis as an excuse to sell me anything they had left in my size. And the Chichester store made no attempt to de-escalate the situation only making things worse by arguing, if they were unable to do anything in store, they could’ve easily contacted member of management, but didn’t.

If it wasn’t for the owner and customer service advisors on the phone who did try to help but were let down by poor staff I would have given 1 star

Competitive prices but most importantly, excellent customer service. I wouldn't hesitate to recommend the Run Co! Thank you.

I have today just bought my second pair of trainers from the Woking store. On both occasions the service , advice and fitting have been excellent. On both occasions I have been served by Emma, who is very knowledgeable and helpful. Thank you and definitely 5 stars minimum. Kevin

I ordered the wrong item by mistake. The Run Company dealt with it far better than I ever would imagined. Very rare to receive such service these days!

Possibly the BEST customer service I have ever had. Super friendly, personal (nice chat, not just generic cut-and-paste type email responses), and they fixed the issue without any hesitation. Honestly I can’t rate them highly enough for this. Thanks guys.

I ordered some mizuno hitogami trainers online from their website on Friday. They arrived Monday afternoon (Free postage)
It is the first time I purchase from Run Company but it won't be the last. Although sad to hear, I also love the story behind this company and I wish James a great success and best wishes.
Outstanding service.
Thank you

We visited the Southampton branch to purchase a suitable running shoe for my daughter. The staff is knowledgeable and super friendly. After a gait analysis, looking for the pair that best fits her, we bought a simply beautiful and perfect pair.
Recommend it.

Have visited the Chichester branch on many occasions and have always come away happy. A nice range of footwear coupled with friendly and helpful staff, make it a nice shop for beginners or experienced runners.

I have always received a very friendly, helpful and knowledgeable service when visiting The Run Company..

Great service! Always friendly and very knowledgeable, great products
Me and my family all love the TRC sweatshirts we have !