Please do not use this business if you can help it. The owner is a complete disgrace - unwilling to talk to his customers and even acknowledge their frustrations. They are a terrible company with no c... See more
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See what reviewers are saying
A great experience! We live down a country lane and hell will probably freeze over before Openreach get here so when I saw these guys installing a fibre network down here a couple of months a... See more
Happy to provide the first review of a speedy and smooth service. The install was arranged at short notice, after talking with the team on site while they were connecting our neighbour's property. T... See more
Company replied
Without Runfibre our area would have been left with deadly slow copper based broadband as Openreach had missed us out of their local upgrade programme. Fast installation & friendly staff at a fair pri... See more
Company details
Written by the company
Runfibre is a full fibre network operator and internet service provider, specialising in rural and social communities whilst bridging the digital divide.
Contact info
Industrial park, Unit 3, BS5 9PQ, Bristol, United Kingdom
- 01454 556470
- mail@runfibre.co.uk
- runfibre.co.uk
4.3
Excellent
42 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great alternative for full fibre when Openreach won’t cover your area.
Without Runfibre our area would have been left with deadly slow copper based broadband as Openreach had missed us out of their local upgrade programme. Fast installation & friendly staff at a fair price.
January 13, 2025
All good
All good, workman were all gents, did all did a good job, very professional and helpful, and offered on going support whilst in the area..
January 13, 2025
Top Class Company
Been with Run Fibre 18 months. Everything so easy from initial contact to installation.
Customer service and response time is amazing. Had a couple of issues (some my fault) and they take action so quickly. I can’t find anything negative to say about them. Speak to proper people via phone or email. None of this no reply at emails or fobbing you off. Very responsive company.
July 4, 2024
Unprompted review
48 hours downtime
48 hours downtime, no communication from the company, empty head office and all phones go unanswered. Website worse than useless as it contains no network information. More downtime in the last year than with BT for 5 years. Service was good but it has recently been taken over and seems to have deteriorated. The new owner, Daniel Herbert, the CEO of Fiberay, says this is not acceptable but experience seems to say the opposite.
March 13, 2024
Unprompted review
Poor customer service
The installers were really helpful. But I had to keep chasing Runfibre to get the line installed. We don’t get quite the speed we’re paying for, but near enough. But customer service is awful. Our internet connection has died a couple of times today. Technical support involves leaving a voicemail message and hoping for the best.
November 13, 2023
Unprompted review
Efficient and Professional Service.
Efficient and Professional Service.
The Runfibre team have been excellent throughout. The installation was efficient and the team took the time to explain various options for (unobtrusive) cable routing. Customer Service is prompt and efficient. The initial installation was complimented by WiFi extender/booster. Great speeds compared to our previous provider. Thank You
October 19, 2023
Unprompted review
Excellent customer service
Runfibre have really good customer service, never had any issue getting hold of someone who wants to help, never had to hold for more than a few minutes. Everyone we've spoken to from billing & tech support to the guys on the ground putting in the cable has been unfailingly polite & helpful.
The tech support was really good too. We had a broken fibre and they've had someone out to fix it within 24hr. When they've had wider network problems
The service speed is fine, never had less than advertised.
September 1, 2023
Unprompted review
Happy
Update. Speeds been much better recently and more reliable.
An engineer came out to the house did some tests and offered to replace router. Very friendly, polite and helpful.
If it wasn't for a few minor issues would've gave a 5.
June 10, 2023
Excellent Levels of Service
Field Operatives:
Very helpful and polite. Made an extra effort to sort out boosters.
Customer Service:
Responsive (answered the phone promptly) and actioned necessary intervention promptly.
Long may this level of service continue!
May 30, 2023
Excellent service
Excellent service, fast and easy and the network speeds are excellent and stable.
May 30, 2023
fast and efficient- early days but…
fast and efficient- early days but working very well!
February 6, 2023
Excellent team!
The Runfibre team were excellent throughout. Very responsive on comms and answering questions during the external installation and when connecting up the router. Everyone is very helpful and happy to offer assistance if you have any problems. Very pleased!
February 14, 2023
Excellent Service & Installation
Runfibre Team were excellent.
They were polite, courteous, efficient and workplace clean....As far as the installation, and the change to Runfibre...it was, and continues to be absolutely brilliant...A first - class service from a first class company...My background is in Robotics...so I have knowledge of the application and provision of good work practices... Totally Recommended with no hesitation... plus the change of bb speeds are amazing...Go for it 👍👌👍
February 15, 2023
Reply from Runfibre Ltd
This makes us extremely happy and will be celebrated in the office with the whole team! Huge thanks for taking the time to leave some positivity in the atmosphere!
Look forward to having you as a valued customer for years to come and do let us know if anything starts to slip. Have an amazing week
Install a DASAN Router…
Installation was very efficient and helpful.
Support from Curtis was excellent.
Cant wait to join up.
February 7, 2023
Reply from Runfibre Ltd
Glad to hear you were well looked after. Please let us know how we can go the extra mile to deserve a 5 start review. We are keen to do what we can so that you are completely satisfied!
Fast response
Fast response - broadband connection fault located quickly, and repaired efficiently by Josh.
January 5, 2023
Runfibre is a must have
Runfibre were a breath of fresh air . After years of having slow / no internet connection these guys installed and made sure I had full fibre over my complete home . I can’t believe how rapid if I had any problems at all they were there within an hour to educate me and make sure everything was just so .
Many thanks guys .
October 30, 2022
Reply from Runfibre Ltd
Thanks for taking the time to write this excellent review! We really appreciate the kind words, thanks Jonny!
The optics are great.
Friendly, professional and speedy. A small, new company competing with BT OpenReach to connect the village's homes to fibre optics; RunFibre have done it with minimum fuss. I am pleased with the service and have had no service drop outs (which was a weekly occurrence with my BT service). Now, instead of 35Mbs/10Mbs speed I have a more stable 750Mbs/750Mbs service. Probably faster than I need but it's cheaper too.
October 21, 2022
Reply from Runfibre Ltd
Hi Wyn, We're extremely happy that you have had a good experience with our team and service. Thank you for taking the time to leave us a positive comment, these are celebrated highly amongst the team. Many thanks, Runfibre
Fantastic response and help in setting…
Fantastic response and help in setting up fibre broadband,Adam especially very helpful
October 11, 2022
Reply from Runfibre Ltd
Thankyou for you review and positive feedback. This has been passed along to Adam also, who was very happy to receive the news. Enjoy the service! - Runfibre
Live chat sorted out my issue quickly
Live chat sorted out my issue quickly. Thanks
September 15, 2022
Reply from Runfibre Ltd
Thanks for your review!
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