While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, often highlighting their patience and dedication. People frequently commend the smooth ordering process, the quality of the products, and the excellent value for money. Many consumers appreciate the efficient communication and the timely delivery of their orders, often noting that the products exceeded their expectations. However, some customers also noted an unexpected additional cost for engraving, leading to a disappointing experience for a few.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight individuals... See more

Order

Users describe positive interactions with order processes. Many customers highlight the efficiency and... See more

Service

People report positive experiences with service. Customers consistently praise the quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I volunteer at a youth football club which has 470 registered players in Hampshire, UK. We have a prize giving day at the end of the season and each year we order the bespoke medals from Running Imp f... See more

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more

Rated 5 out of 5 stars

We've used Running Imp a couple of times before for some release medals, and they've always arrived looking great. We've just ordered another set for our game devs for a new release coming next year a... See more


Company details

  1. Sports Memorabilia Store
  2. Sporting Goods Store
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service from Taylor Tyson…

Fantastic Service from Taylor Tyson when I needed some engraved trophies on the same day! Taylor sourced an appropriate design, ensured the backroom team were briefed on the urgency, and ensured they were ready for collection within 5 hours! He then followed up with me to check all was well with the order. Couldn't fault it. Friendly and helpful throughout - Superb!! Thank you.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service as usual, hence my annual return when it comes to ordering medals and trophies for our School District Basketball League. Taylor Tyson was very quick to response to any communication, and being accommodating when it came to have everything completed by our deadline.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Always so reliable

Once again, a five star service from Running Imp. Items were in stock, which meant that they were ordered and paid for, and left the warehouse all within hours, for next day delivery. Well done Running Imp, and especially Sinead for her usual efficiency.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and products! Highly recommend!

We've used Running Imp a couple of times before for some release medals, and they've always arrived looking great. We've just ordered another set for our game devs for a new release coming next year and I have full faith they will turn up looking just as fab! I'd like to say a special thank you to Sinead and Chloe for making the process of ordering them so smooth, and answering any questions we had. Looking forward to seeing the new medals when they arrive :)

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Tanisha

Tanisha is my contact at Running Imp. She's always very responsive to emails and goes over and above to try and sort out my club orders.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

RAWW

I’ve been on the committee of the Across Wales Walk for many years and have struggled in the past for a hassle free experience in regards to obtaining medals for the event. I was recommended to use running Imp and began an email thread with Catia. She has been incredibly helpful, and patient and I have felt at all times in control of the process. The communication, speed, professionalism and willingness to help has been outstanding and I believe we will work well together for many years to come. Thank you

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Aisha was Excellent!

Aisha was Excellent!
My company has worked with Runnin Imp for several years; this was my first time leasing with them. Aisha took over from our previous account manager. Straight away, was incredibly helpful, prompt and patient with me and has helped deliver a great medal for our 2026 event.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Aisha is fantastic!

Running Imp are always great to work with and have helped supply us with a number of things for different events over the years. Aisha has been exceptionally helpful, patient and kind whilst supporting us in a new project, making sure we get it right. I couldn't be more grateful for her wonderful help. I couldn't recommend them more.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Catia is Fab

Catia is always, polite, friendly, helpful and quick to respond.
Thank you

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Running imp review

This was my first time using running imp and I have to say the service received and quality of products was excellent. After contacting through the chat box on their website, I was put in contact with Catia who helped to design t-shirts and bespoke medals for my running event. She brought my design ideas to life and was very diligent throughout, making it a smooth process. I will definitely be using running imp again!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

We have used runningimp for a number of…

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t go anywhere else. Taylor is particularly is exceptionally helpful and goes beyond what is expected of even good service. Credit where credit is due! Excellent

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Sinead was amazing

Sinead was amazing, her reminder email to order Christmas medals was very much appreciated. Very quick turnaround of request and a pro forma to ensure stock was held whilst we got authorisation from the treasurer. All in all fantastic service and I would highly recommend. Without Sinead we would likely have tried to order too late and had lots of disappointed swimmers who look forward to our Christmas meet for the very cool medals.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, efficient and patient

All of my questions were answered quickly and efficiently by Catia. I changed my order multiple times and Catia remained patient and professional. I would recommend Running Imp for purchasing medals and awards.

October 6, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look