While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and exceptional customer service, often highlighting their patience and dedication. People frequently commend the smooth ordering process, the quality of the products, and the excellent value for money. Many consumers appreciate the efficient communication and the timely delivery of their orders, often noting that the products exceeded their expectations. However, some customers also noted an unexpected additional cost for engraving, leading to a disappointing experience for a few.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently highlight individuals... See more

Order

Users describe positive interactions with order processes. Many customers highlight the efficiency and... See more

Service

People report positive experiences with service. Customers consistently praise the quality, efficiency, and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the high quality and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I volunteer at a youth football club which has 470 registered players in Hampshire, UK. We have a prize giving day at the end of the season and each year we order the bespoke medals from Running Imp f... See more

Rated 5 out of 5 stars

We have used runningimp for a number of years now for medals and trophies for our annual swimming club awards. Their choice, service and in particular value for money are second to none as we wouldn’t... See more

Rated 5 out of 5 stars

We have been ordering medals from Running Imp for the last three years. Their designs are always a talking point at our races and the help we receive during the design process has been top notch. O... See more

Rated 5 out of 5 stars

We've used Running Imp a couple of times before for some release medals, and they've always arrived looking great. We've just ordered another set for our game devs for a new release coming next year a... See more


Company details

  1. Sports Memorabilia Store
  2. Sporting Goods Store
  3. Trophy Shop

Written by the company

We are Running Imp, specialists in Sports Medals, Standard Medals, Engraved Custom Medals, Trophies, Race Numbers, Signs & Event Supplies


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank You Taylor!

Taylor made the process of ordering some urgent medal ribbons super quick and easy for me. She was thorough in checking what was needed and extremely friendly in her approach. Highly recommend!

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

They deserve a medal

This was our first year hosting a Santa Run but, thanks to the fact that the previous hosts had over-ordered, we didn't need anything other than medals.

I put my order in on a Sunday for 60 engraved medals and they arrived on the following Tuesday. Unbelieveable service - much appreciated.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Review

Found the process from enquires to placing orders, really easy with the support of Adam. Communication very good and recieved as ordered.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Christmas Medal Order

We had been looking to place an order for medals online, but had a couple of questions, so found it easier to call.
Josh was very helpful, and the order was placed quickly and without fuss. Communication was fantastic, the order was received in good time, and the medals are amazing.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service from Tanisha at…

Great customer service from Tanisha at Running Imp who dealt with my event medal request quickly and effectively giving great advice and service in a timely manner. Tanisha also followed up a delivery issue extremely professionally which helped to rectify the problem encountered. Tanisha has also previously helped to supply various products to me and is a pleasure to deal with.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Taylor Tyson dealt with my elaborate…

Taylor Tyson dealt with my elaborate order efficiently and effectively, by looking what I ordered last year because I wasn't making much sense. He also answered queries and provided details promptly. Highly recommended.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

I was late ordering medals for a comp…

I was late ordering medals for a comp we run, I messaged taylor to see if they could speed up delivery at all.
Taylor replied straight away with a positive response

Thank you very much

With customer service like that, we run 4 comps a year, why would I order from anywhere else

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Always top

Always top, quick and reliable service during my experience of ordering medals and trophy for schools and sports.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service!

We have used Running Imp for a number of years now and have never been disappointed! They respond to all emails promptly and are always really helpful with any queries that we have. Sinéad has been amazing since we started using Running Imp.

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service again by Tanisha

Excellent service again ! ive used them over a number of years and the service is always second to none.
Order was processed quickly and professionally, cant speak highly enough of Tanisha who has kept me updated constantly on how the order is progressing.

Will definitely be using them again next year !

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service all the time

Excellent service all the time!
Ordered online yesterday and had a follow up call to make sure the order was correct.
Was very please to receive my order first thing today.

Very impressed. Spoke to Taylor and he was very professional!

November 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look