Fabulous service, great broadband speeds. Irish owned company that really looks after customers in rural areas just as the name says. Friendly staff and easy switch over process. A refreshing change a... See more
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Luke was extremely professional and pleasant to deal with. He explained everything simply and in details. He understood straight away what my needs are, and he was honest and realistic about back log... See more
Company replied
We recently bought an old cottage in Co Cavan. The area has no fibre broadband so we contacted Rural WiFi and were immediately taken back by their friendly customer service team. Everything was explai... See more
Company replied
Avoid this company at all costs. My experience with Rural.ie (now Image) has been absolutely unacceptable and, without a doubt, the worst customer service I have ever experienced.... See more
Company details
Written by the company
Rural WiFi provides broadband to urban and rural areas of Ireland. We provide 100% connectivity across Ireland, with one of our four broadband solutions - Fibre, Wireless, Satellite and 5G. We understand that dependable internet access is crucial, and our mission is to ensure that even the most remote locations have reliable connectivity Why Choose Rural WiFi? Wide Coverage: Reliable connectivity in even the most remote areas. Flexible Solutions: Options for fibre, wireless and satellite internet to meet your needs. Top-Notch Support: Award winning customer service for seamless installation and support. Clear Pricing: Transparent costs with no hidden fees. Community Commitment: A small Irish business dedicated to local service and support. At Rural WiFi, we go above and beyond to ensure you stay connected, offering personalised support every step of the way. Our engineer call-out service is available to optimise your internet speeds and ensure you get the most out of your connection. We're committed to delivering the best possible experience and making sure you stay seamlessly connected. Choose Rural WiFi for dependable internet access and outstanding customer care.
Contact info
Rural WiFi, Perigord House, D15W5YW, Dublin 15, Ireland
- +35312118653
- info@ruralwifi.ie
- ruralwifi.ie
4.2
Great
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent service
Absolutely delighted to be finally set up with Rural Wi-Fi. The setup and process is so easy to follow and the customer service is always at hand for any questions and queries I have. The team at rural Wi-Fi couldn’t be more helpful and always professional. Want to say thank you to Laura for her guidance, professionalism and help with getting me set up. Such a personable team and delighted to be up and running
March 28, 2024
Unprompted review
Reply from Rural WiFi
Hi Claire, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I’m really happy with the WiFi and the…
I’m really happy with the WiFi and the service is exceptional!
March 28, 2024
Unprompted review
Reply from Rural WiFi
Hi Leagh, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
So far so good.
So far so good. No installation yet, have just finished setting up engineer call for installation, but has been plain sailing up until now.
March 28, 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Really helpful and efficient from start…
Really helpful and efficient from start to finish, would 100% recommend, 10/10 stars if I could!
February 28, 2024
Unprompted review
Reply from Rural WiFi
Hi Anthony, Thank you so much for taking the time to leave us a glowing 5-star review! If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
The worst Customer Service I have ever…
The worst Customer Service I have ever dealt with
I signed up as this service was recommended to me as I live outside wired broadband areas so I needed a reliable service but this was the total opposite of a reliable service. It worked great for the 1st month or so but then it went down on a Friday and as there is no weekend support we were left without internet and no way of finding out what may be wrong. I called customer service on the monday and was informed that there was issues with some customers and to wait and service will be restored, I waited until the following friday and called again as it was now a full week with no internet and NO ONE had contacted me and I didnt see any outage notification on their website, I was told it was being worked on but there was NO eta for service return. the 2nd weekend past so I emailed and and got a reply saying it was a network provider issue and they would send a new sim card and to make sure and return the old one as I would be charged for 2 accounts if not. I was told that i would receive a 10 euro discount for the now 2 weeks of non service which I did receive. The coverage was very bad and I contacted customer support again and after pleading with them to send a replacement sim as they had me on a Vodafone Sim which I know from experience this was no good in our area and that three network is better and they said they would send me a replacement, I NEVER received it. I eventually gave up waiting and went to Starlink (Best choice I have ever made) and waited for the contract to expire, I messaged them 5 weeks before contract expiry to make sure it would be cancelled but again customer service didnt check the email account they use to sign people up so again I started receiving emails saying I owe them money and that service would be cut off. I had to email another one of their accounts to get them to check the email I sent and they found it and accepted their error and after explaining all the issues I had they asked did I still want the new sim for their service, I said no
February 27, 2024
Unprompted review
Reply from Rural WiFi
Hi Padraig, We have already addressed this review and provided clarification on the matter. It's disheartening as a small family-run Irish company to see efforts to undermine our business.
Upon investigation, it appears that there was a delay in receiving your email due to it being sent to the wrong team. Once we received your email on March 20th, we took immediate steps to rectify the situation
I understand your frustration regarding the network provider issues and the subsequent delay in receiving the replacement SIM card. Your feedback regarding the choice of network provider is valuable, and I'm sorry for any inconvenience it caused. After looking into this I can see during a system upgrade, a glitch occurred with the network Provider without our knowledge, affecting a batch of customer accounts. Despite assurances from our network providers that this background change wouldn't impact customers, we discovered the issue when customers contacted us about connectivity problems..
While this experience falls short of our usual standards, I want to assure you that it was an isolated incident. Our team is committed to providing timely and efficient support to all our customers, and we regret any inconvenience this may have caused. As a small family-run Irish business, reviews and customer satisfaction are paramount, which is why we're proud to have won Best Customer Service twice in a row. Instances like this are a rarity, and we're continuously striving to improve our services.
All the best, Rural WiFi.
Fantastic service
Fantastic service. Very attentive and professional.
Luke has been a pleasure to deal with so thank you to all the team at Rural wifi
March 27, 2024
Unprompted review
Reply from Rural WiFi
Hi Michael, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with Luke. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Cool and well
March 26, 2024
Unprompted review
Reply from Rural WiFi
Hi Beth, Thank you so much for taking the time to leave us a glowing 5-star review! If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I had a problem with my Wi Fi connection
I had a problem with my Wi Fi connection dropping out but Sam at Rural Wi-Fi sorted it out for me after having problems with the delivery of a new router. He was very patient and understanding and very clear in his instructions for how to overcome the problem. I couldn’t have asked for better service.
March 25, 2024
Unprompted review
Reply from Rural WiFi
Hi David, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with Sam. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
The customer service has been excellent…
The customer service has been excellent Ciara and Dawn have been so helpful and understanding in helping me get the best possible speeds
March 25, 2024
Unprompted review
Reply from Rural WiFi
Hi Mike, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with Ciara and Dawn! Let us know if you need anything else! All the best, Rural WiFi
good lads
sam was a pleasure to deal with and issue was resolved cheers
March 22, 2024
Unprompted review
Reply from Rural WiFi
Hi Matt, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with Sam.If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Tech support was extremely good
Tech support was extremely good. Sam showed extreme patience. His instructions were very clear and I know this sounds mad but when you are concentrating on olinstruction being given to you about technical issues that you don't completely understand, it is a Godsend when that person speaks slowly and with perfect diction. Sam didn't hurry or rush but explain things in a very clear manner.
I am very impressed with the tech support I have recieved from Rural Wifi
Thankyou
March 22, 2024
Unprompted review
Reply from Rural WiFi
Hi Stella, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Sam in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Very happy and highly recommend
Last month we were looking for a new internet provider and spent some time reading reviews of the providers in our area. After readig them and talking about our choices, my wife and I liked the reviews of Rural Wifi, they had lots of them and the comments were very positive. So after all our research, we made our decision and are very happy with it. They offer great service which is hard to find these days and they also have a wonderful and friendly customer service team when you need them.
February 26, 2024
Unprompted review
Reply from Rural WiFi
Hi Bill, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
First Class Support, highly recommend Rural WiFi
When our FTTC contract with a bigwig provider (*V) expired, fibre had just arrived in the area, so we decided to switch to another bigwig provider (*S) and get FTTH installed, thinking we would get a better deal. Huge mistake, installation date was cancelled 3 times and their customer service was frankly appalling.
I gave up and later decided to sign up with Rural WiFi (which was seemless), however the bigwig provider (*S) didn't bother cancelling the pending installation order on the property despite multiple calls & complaints filed. Trying to cancel the order with *S was a nightmare, it went for weeks.
However Rural WiFi were just fantastic throughout the mess.
The agent who signed me up (Andrei) kept in contact with us while we tried to sort out the cancellation issue over the past few weeks and was so patient and helpful. Glad to say we finally have a date for fibre installation and never again will I go to any of the bigwig providers.
PS:
For any leadership in Rural WiFi who might be reading this review, you've got a great employee working for ye!
Our special thanks again to Andrei for his epic assistance!
March 6, 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Excellent customer service special…
Excellent customer service special shout-out to the advisor who helped us dawn who kept in contact and made sure we wasn’t disconnected at any length of time
February 22, 2024
Unprompted review
Reply from Rural WiFi
Hi Leon, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Caira - Top Class
Caira
Polite on the phone , updates you and gets the right people to sort any issue with your internet . First class customer service every time I have had dealings with the Support Team
February 28, 2024
Unprompted review
Reply from Rural WiFi
Hi Tony, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Ciara in particular.
Router issue
My router died on me Monday morning, I called Ruralwifi and spoke to Ciara. She was super helpful and sent out a new router asap. I received it Wednesday morning, and she also helped me to reset it.
February 28, 2024
Unprompted review
Reply from Rural WiFi
Hi Monika, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with Ciara. We're grateful for customers like you who recognise and appreciate our efforts. All the best, Rural WiFi
Good customer support
Good customer support. Easy to get a response by telephone. Prompt assistance and installation. Good broadband coverage, despite residing in a 'black spot'.
February 28, 2024
Unprompted review
Reply from Rural WiFi
Hi Mair, Thank you so much for taking the time to leave us a glowing 5-star review!Your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Issue was resolved in very fast and…
Issue was resolved in very fast and professional manner
February 27, 2024
Unprompted review
Reply from Rural WiFi
Hi Peter, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business.
Anytime I have a query or issue- always…
Anytime I have a query or issue- always superfast to reply and assist.
February 26, 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our businessYour satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Amazing service!
I’ve had Rural WiFi for the past 2 years and I would have been lost without it. Such a great service and amazing customer service too. Never had a days trouble with it at all.
February 24, 2024
Unprompted review
Reply from Rural WiFi
Hi Rachel, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
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