Rush Insurance Services Limited Reviews 

Nobody can deal with my travel claim.

Had to cancel a holiday due to a medical procedure back in November 2922 it’s now 2023

Got a claim reference number that no claims handler can look into as it’s on their old claim system

Passed pillar to post trying to speak to people to get sorted. I’ve even been told my claim is ready to pay out but claim handlers can’t pay as it’s on their old system

You put on hold listening to the most annoying high pitched repetitive music that hurts your ear drums for hours on end.

You then told a manager will call you back. Been waiting for the manger to call back since November must be a very busy person

It’s THEFT

AVOID AVOID AVOID

Hayes travel insurance. Alliianze global assistance, rush insurance sort your company out

This organisation has not met its requirements to service our claim. Unsurprisingly others have has a similar experience. The connection to Hays travel is most unfortunate and reflects poorly on a good company.

9 months later avoiding us like the plague to pay out…

Avoid!!!

Travel agent recommended Rush gold package insurance and i was told they would cover everything including covid cover for peace of mind. We travelled to Corfu at the end of May this year and unfortunately after being at the resort for no more than 6 hours i fell ill with appendicitis. Myself and my husband spent the week in hospital after surgery due to being quite ill and we were released to fly back home. We struggled getting in touch with the insurance and after 2 weeks of being left on hold for 50minutes,we asked the travel agents to help. They contacted their rep and got us an online form to complete. This had sat for 11 weeks not even being reviewed,although the automated line stated allow up to 6 weeks due to the high amount of cancellations they've dealt with. Again we visited the travel agent who managed to get through to someone after 57 minutes. They were back and forth on the phone asking about forms that were already attached to the claim we submitted. We were told originally we could claim for the lost days we didn't use at the hotel as we had only been on resort around 6 hours before i needed to go to hospital. This holiday cost around 2 grand for our honeymoon. Now weve been told no this isnt an option as its policy wording doesnt allow us to claim this money back even though we paid for the top package that apparently covered everything. They offered £20 compensation per day instead. This was 2 weeks ago. We are still now waiting for anymore news on a refund from hospital expenses taking us to 3 months since the claim was submitted.

Hi All,
I bought a holiday to Mauritius, which was fabulous and took out travel insurance with Rush which was the best Gold standard insureance.
Whilst on hols I needed to see a doctor but knew I was covered by the insurance. Since returning I have tried to contact them by phone, email and via their website and got zero acknowledgment or response. I have no where else to turn so here I am. DO NOT USE RUSH TRAVEL INSURANCE. I'm hoping this may trigger a response as I have no where else to go.

Bought a holiday via loveholidays and included insurance from this company. They took the money before asking questions like any illness or medical condition not on our list? I said yes amd was given a number to ring.
It took ages to get through and they just said we will ring back after 1730. They did not. Next day they kept me waiting over 20 minutes and said the same lines but if I want to ring on Saturday they are quiet and will sort things out then.
I called today, Saturday to find they are closed. I tried their emergency number and yes, it is closed until Monday.
What a shambles these people are. So if anything happens to you make sure it’s during office hours and be prepared to be fobbed off by a bunch of liars.
They should not take money unless they provide what you want at the given quote or suspend your payment until a mutual quote is reached. Please keep away from this lot at all costs.
I shall take legal action unless I get a full refund Monday. Loveholidays are not doing themselves any favours with this lot are they?