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russells.co.za Reviews 

310
•
TrustScore 4.5 out of 5

4.6

Furniture Store
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Review summary

Created with AI, based on recent reviews

Evaluating 253 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the friendly staff members for providing exceptionally helpful, warm, and welcoming assistance throughout their shopping visits. Consumers often mention that store consultants go above and beyond to ensure smooth transactions and clear communication regarding available options. Many buyers express deep satisfaction with how quickly their needs are addressed by knowledgeable personnel. However, some customers also noted frustrating delays with home delivery services and experienced difficulties getting timely updates from support teams. A few reviewers were not happy with overall product quality, reporting specific issues with appliances breaking down or malfunctioning shortly after purchase.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely welcoming, friendly, and helpful... See more

Service

Clients share positive opinions on service, consistently highlighting the welcoming, polite, and helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as friendly, helpful, and... See more

Product

Consumers find product experiences to be highly varied, as customer satisfaction levels differ greatly across... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some consumers expressed appreciation, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi I just want to say a big thankyou to my sales lady Shirley and her store manager Maria at Alberton Russell's store for the good work and their patients and mine I received my new Portofino 3 piec... See more

Rated 5 out of 5 stars

Hi everyone. My name is Ntombozuko.I'm a happy customer, assisted by Olwethu at Mitchell's plain branch. His service was exceptional and he went an extra mile. All he was striving was to ensure his st... See more

Rated 5 out of 5 stars

I just walked into Russells Mehlareng and I met Maureen 🥰 she so warm,polite and friendly with a lovely smile. She taught me so much about appliances and how I can extend my product warranty ♥️ I jus... See more

Rated 5 out of 5 stars

Good day I just want to say to Russell's Somerset west for always putting there customers first thanks to Gladys who help me as there were a wrong item drop at my house. As I only resales it ones the... See more

Company details

  1. Furniture Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

310 reviews

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No history of asking for reviews

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4.6

All reviews

(310)

251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I received an amazing customer service…

I received an amazing customer service from Ntando Mbhele ..... Her services really made me feel welcomed and the assistance was top-tier. I got what i needed. Thank you Russells and Thank you for your kind-hearted staff with their amazing customer services.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Sesi Sonti was good

Sesi Sonti was good, she welcome us with a smile and help with the rest of the things we were looking for. I give her 120%,she is such an amazing sales person ❤️❤️❤️❤️❤️❤️

May 25, 2026
Unprompted review

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