Ruuby Reviews 150

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

I booked Rachel to do my hair and makeup for a wedding I was attending. She 100 percent understood and achieved the look I wanted (I am of afro-Caribbean heritage). Friendly and professional. I would... See more

Rated 5 out of 5 stars

Lovely service. I've used many times now and have been impressed by the professionalism of the the therapists and convenience. Will continue to use!

Rated 1 out of 5 stars

My experience wasn’t great. It felt really overpriced for what it is. The technician arrived without all of her tools and didn’t even have basic nail colours.

Rated 1 out of 5 stars

My experience wasn’t great. The service is overpriced. The stylist did a horrible job and even though she has been nice during the session, she has been pretty rude when I explained to her that blow d... See more

Company details

Written by the company

Five Star Beauty Services Delivered To Your Door


Contact info

3.7

Average

TrustScore 3.5 out of 5

150 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ruuby excel

Ruuby are an excellent company
I used to work for them in 2022 as a Remedial Massage Therapist and believe me they are on top of their game, Simultaneously I was working with another leading mobile massage company and these guys ( or ladies really ) are better. Why because they are in contact by phone with their clients following up and making sure the service was the best possible !
If I was still in the Uk I would be working for Ruuby for sure ! best wishes Mace

April 10, 2023
Unprompted review
Rated 1 out of 5 stars

Horrifically late stylist and…

Horrifically late stylist and incredibly rude and incompetent concierge service who seemed wholly unsurprised by an unhappy customer as it presumably happens a lot

January 3, 2023
Unprompted review
Rated 5 out of 5 stars

The very best

Booking through Ruuby has made taking care of yourself that much easier and more convenient by having treatments at home. I have been using the app for a number of years and the make up artists, therapists and technicians Ruuby has are fantastic!

December 10, 2022
Unprompted review
Rated 1 out of 5 stars

Rubbish app

Rubbish app. It's not functional at all. Useless management too. Pay money to people to write positive reviews when the company and the app are actually S**T. Well they are not gonna get they score up from fake reviews.

December 3, 2022
Unprompted review
Rated 5 out of 5 stars

My go to home Salon

My go to for mani/pedis I have had different technicians and all of them delivered amazing results. The service Ruuby provides is to a high standard so prepare to be pampered 🥰.

November 29, 2022
Unprompted review
Rated 5 out of 5 stars

Great massage

Great massage! Organised two masseurs to come to our air bnb for a hen party. Both were brilliant & the relaxing massage was very much appreciated by us ladies. Would book again.

February 13, 2022
Unprompted review
Rated 2 out of 5 stars

Therapists trying to cut out the app

Therapists regularly turning up late - most have been mediocre, you’re lucky if you get one really good. Had a great Irish stylist called Simon till he ruined it by saying I could take his number and book him direct. Very unprofessional and uncomfortable for the customer.

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, have used it for lots of different treatments and everytimw it has been fab. The customer service is great too!

November 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great every time

Great every time. Different from all the other apps as you get to see a picture of your professional beforehand and specifically their previous work as well as reviews from others.

November 3, 2022
Unprompted review
Rated 1 out of 5 stars

I’ve used this App multiple times over…

I’ve used this App multiple times over the past few years and most of the time especially this past year it has been very disappointing experience to say the least! Several times now (including today) when I’ve had either a facial or massage booked they have called on the day to cancel?! So at least half the time! Some of the treatments have not been great especially massages. Also I left a 3 star review for one of the last therapists I had who was not great not very experienced and my review has not even gone on the APP?! And when I look at all the therapists reviews every single one is 5 star?! So basically they are not letting people add real reviews obviously?! Ive decided won’t be using them ever again now!

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Love Ruby

Love Ruby! I’ve had lots of different treatments and always go back to them. The beauticians are always polite and friendly.

Sara does the best spray tan too!

Thank you

October 22, 2022
Unprompted review

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