Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Milli and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at e... See more
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... See more
Company replied
Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... See more
Company replied
Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Crystal Palace
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
27 Westow Street, Crystal Palace, SE19 3RY, London, United Kingdom
- 020 8771 3601
4.9
Excellent
161 reviews
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Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind feedback!
We are pleased to hear you had a positive experience with us.
Reply from R Woodfall Opticians - Crystal Palace
We are delighted to hear you had a positive experience and we truly appreciate you choosing us.
Thank you for taking the time to share your feedback. We look forward to welcoming you back soon!
Expert service and really friendly.
January 8, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback!
Rigorous attention to my care and I'm…
Rigorous attention to my care and I'm eternally grateful
January 6, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback!
Definitely the best experience ever
Definitely the best experience ever! It was my sons first appointment I I was worried, but everyone there were amazing! So lovely, patient and accommodating! Will definitely recommend them !
January 10, 2026
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for sharing this wonderful feedback. We are pleased to hear your son's first appointment went well and our team made a positive impression.
The opticians gone through with me step…
The opticians gone through with me step by step and explained properly how’s my eyes doing? She was very knowledgeable
December 10, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your lovely feedback. We’re really pleased to hear that the optician explained everything clearly and made you feel comfortable and well informed throughout your visit.
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback, we are always happy to help!
Such a WONDERFUL experience
Such a WONDERFUL experience! The team is just so reassuring, welcoming and accommodating.
I went for a long overdue eyetest and consultation in general regarding new glasses.
My glasses arrived the next day!
Highly recommended!
December 3, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your wonderful feedback! We’re so pleased you had such a positive experience and that you love your new glasses. We really appreciate the recommendation and hope to see you again in future.
Very impressed with my first visit to Woodfall Crystal Palace
I had the most thorough and comprehensive eye check that I have ever had. Milly gave me a very clear explanation of the results.
I wanted to buy new glasses and found the process equally helpful and professional and ended up with lovely new frames.
December 2, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your wonderful feedback. We are delighted to hear that Millie's hard work does not go unnoticed and that you are happy with your new frames!
Excellent service
Excellent service, very professional and friendly. Putting you at ease and knowledgeable about the marketplace
December 4, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your lovely review. We’re so pleased you felt comfortable during your visit and left feeling well informed.
Very pleasant and professional approach…
Very pleasant and professional approach to optometry.
There was no pressure to be sold glasses
Immediately after the eye test.
My previous prescription was the most accurate for both near and far sight
November 28, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind comments. We are pleased to hear you felt comfortable throughout your visit and look forward to seeing you back. Thank you for choosing our practice in Crystal Palace
Reply from R Woodfall Opticians - Crystal Palace
Thank you for the visit. Our team are always happy to help!
they were friendly and clear with the…
they were friendly and clear with the procedure. very kind and made the process much more comfortable.
November 27, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback.
We’re delighted to hear that our team made the procedure clear and helped you feel comfortable throughout.
All staff from receptionists to…
All staff from receptionists to opticians are most efficient, skilled and caring to all clients. I always enjoy and appreciate a visit to your establishment.
Thank You . This applies to the Sydenham branch and the Crystal PLace branch
November 14, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your wonderful feedback.
We’re delighted to hear that our teams in both the Sydenham and Crystal Palace branches consistently make your visits enjoyable and reassuring. Thank you for your continued support.
Always a warm welcome
Always a warm welcome. The people dealing with the eyes explain in detail what is happening. The various tests are not hurried. It makes a relaxing atmosphere.
November 19, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for leaving your feedback!
The care taken by the optical staff
The care taken by the optical staff
Taking an interest in my ocular issues
Great glasses with zeiss lenses
November 13, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for taking the time to leave us your feedback. We are glad that you are pleased with the service received.
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for the visit! We are pleased to have been of assistance.
Brilliant service.
October 16, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your review!
I cannot fault them
I cannot fault them. Millie was so thorough, explained everything really well. Alex and the team were helpful, pleasant, friendly and welcoming. Thank you so much for such wonderful, comprehensive service, care and attention
October 24, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your lovely feedback! We're so pleased Millie, Alex, and the team made your experience so positive. It means a lot to know you felt well looked after on your visit to us in Crystal Palace.
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback.
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