Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Milli and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at e... See more
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... See more
Company replied
Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... See more
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Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Crystal Palace
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
27 Westow Street, Crystal Palace, SE19 3RY, London, United Kingdom
- 020 8771 3601
4.9
Excellent
161 reviews
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Fantastic staff
Fantastic staff that provided a great environment and excellent service throughout.
October 7, 2025
Reply from R Woodfall Opticians - Crystal Palace
Your review is greatly appreciated by the Crystal Palace team! Thank you very much for visit, we are glad to have been able to help.
Recommended for regular check ups and help with all aspects of eye health
This is a friendly and efficient opticians in the heart of the Crystal Palace triangle. As well as the usual service to check distance and near sight ability, they offer a number of diagnostic and therapeutic services that treat eye problems, particularly those associated with dry eye. They have up to date technology capable of checking for underlying problems for which early diagnosis means more effective treatment. Making appointments is easy and the reception staff unfailingly helpful both in person or on the phone. For regular check ups or advice on problems you may have with your eyes this is the place to go.
September 20, 2025
First Class
Wonderful opticians. First Class. I could not have wished for better care and attention. Very thorough and thoughtful and helpful. R.Woodfall Opticians is the only opticians I will be using in Crystal Palace.
September 24, 2025
Reply from R Woodfall Opticians - Crystal Palace
Our team at Crystal Palace greatly appreciate your review.
We are pleased to have been of assistance and we are glad you had a first class experience on your visit to us! Thank you for choosing Woodfalls!
Great service
Great and professional service,very friendly staff,fast and reliable.
September 23, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback! We are always happy to help.
Staff are professional,informative and…
Staff are professional,informative and welcoming, I`d recommend to anyone needing an eye test/glasses
September 11, 2025
Reply from R Woodfall Opticians - Crystal Palace
Our team are glad to hear you are pleased with the service you received. We are always happy to help, and thank you very much for choosing us at Woodfalls Crystal Palace.
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback, we look forward to seeing you again at Woodfalls Crystal Palace!
I needed my glasses frame realigned and…
I needed my glasses frame realigned and Alex was able to sort it out in minutes. He was extremely helpful, friendly and professional. I'm contemplating switching over from Specsavers.
September 5, 2025
Unprompted review
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us your feedback.
We happy to have been able to help you with an adjustment, and would be delighted to have you as one of our patients!
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback, it is greatly appreciated.
Try it and see for yourself!
The staff were/are just so good. their experience and professionalism is second to none. and their attention to detail is born out of experience not just re-action to a computer based program, as one gets from the likes of Boots/Tesco etc in-house technology
August 15, 2025
Great optician
Great optician, the person doing my test took me through everything, explaining what she was looking for and what it all means - never had that before! Also the person helping me choose my glasses was v nice and honest about which she thought worked best for me. A great service.
August 5, 2025
Reply from R Woodfall Opticians - Crystal Palace
We are pleased to hear that everything could be explained to you clearly during your test. Choosing the correct glasses is nearly just as important as the sight test, so we are glad that we had enough choices and the right help available for you. Thank you for your review, and we look forward to seeing you back.
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback, we are always happy to help!
My mum and I had an appointment at the…
My mum and I had an appointment at the wood falls on 30/07/2025 the staff were friendly and caring. However, I found the price of the consultation really expensive £85,00 and only two pair of glasses for me and mum was nearly £900,00. I still haven’t received the glasses after 15 days. I was expecting least be fast and hope the glasses fulfilled my necessiteis because the so far I’m not happy.
July 30, 2025
Reply from R Woodfall Opticians - Crystal Palace
Hi Alinne, thank you for your feedback, it is vital we receive your comments to help us to continually improve our business where possible.
We check the marketplace regularly to ensure we are offering value for money, and £85 is lower than the average cost of a highly professional enhanced eye examination, obviously the cost of any service or product will be reviewed subjectively and although we appreciate this is a significant outlay we believe it is a very fair price for the level of expertise involved in delivering our professional services, however we take on board your concerns.
We always try and quote accurate time frames for the delivery of spectacles and apologies if we have not met your expectations on this occasion, unfortunately it can be challenging to push our suppliers to process orders urgently, no matter the retail value, however we understand you have now made arrangements to collect your new glasses.
Please do provide feedback about your ongoing experience, and we trust you find your new glasses as exceptional as we expect them to be.
Kind regards
Woodfalls Opticians
Great care as always!
I have always had such fantastic care at Woodfalls, and this appointment in a new branch was no exception. I would highly recommend, particularly if you have a slightly more complicated prescription or any associated health issues.
August 9, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your kind review, we are pleased to hear that our great service keeps you coming back to us. We really appreciate your continued support and look forward to seeing you again!
Great service and personal touch
Really thorough exam with great explanations and very friendly staff that made us feel welcome and not rushed. Would highly recommend.
August 9, 2025
Reply from R Woodfall Opticians - Crystal Palace
We do try to offer a thorough and personal service to all of our patients so we are glad to hear that is what you received!
Thank you very much for Choosing Woodfalls Crystal Palace.
Everyone super efficient
Everyone super efficient, super friendly and highly professional.
August 4, 2025
Reply from R Woodfall Opticians - Crystal Palace
We are pleased that we were able to give you thorough sight test in an efficient manner. Thank you for choosing Woodfalls Crystal Palace!
Reply from R Woodfall Opticians - Crystal Palace
We are pleased to hear that you had an excellent service on your visit to us, thank you for your feedback.
Proper customer care
Proper customer care
Helpful
Knowledge
Caring
Compassion
Always goes beyond the above their duties
July 24, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your review, your support is hugely appreciated by the Woodfalls team.
We are glad that we were able to assist you with a thorough sight test.
Thank you for visiting us, we are always happy to help if need be!
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback!
The staff is so friendly and always have a smile on their faces
The staff is so friendly and always have smiles on their faces
July 24, 2025
Reply from R Woodfall Opticians - Crystal Palace
We are delighted you felt you had a warm welcoming on your visit to our Crystal Palace practice. Thank you for your feedback and for choosing Woodfalls, we are always happy to help.
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