Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Milli and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at e... See more
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... See more
Company replied
Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... See more
Company replied
Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... See more
Company replied
Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Crystal Palace
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
27 Westow Street, Crystal Palace, SE19 3RY, London, United Kingdom
- 020 8771 3601
4.9
Excellent
161 reviews
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The Great Woodfall
The customer service is wonderful. Polite and helpful. Love the staffs. The best Optician that I have ever had in 75 years.
July 29, 2025
Reply from R Woodfall Opticians - Crystal Palace
Our team at Crystal Palace really appreciate your kind review. We are glad to have been of assistance and look forward to seeing you again in future.
Good care and friendly service
July 17, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us your feedback.
Great service
I had my eyes checked for the first time in a long time. I was very intrigued with how thorough the exam was. The ophthalmologist was very friendly and efficient in explaining the results to me.
July 10, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your review, we are so pleased to hear that you are happy with the care you received on your visit to us. It was a pleasure, and we are always happy to help if need be.
Woodfalls - great opticians
Woodfalls were really thorough, taking time to explain the eye test results and helping me with my choice of new glasses !
July 17, 2025
Reply from R Woodfall Opticians - Crystal Palace
We are glad that we were able to assist you with a thorough sight test, and that everything was explained to you clearly.
Thank you for choosing Woodfalls Crystal Palace.
My son had a wonderful experience…
My son had a wonderful experience during his eye examination. The staff were incredibly warm, patient, and friendly, which made him feel comfortable and at ease throughout the entire process. He actually enjoyed the examination - something I didn’t expect! It turned out to be a very positive and engaging experience for him. We’re really happy with the care and attention he received.
July 10, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for taking the time to leave such a kind review, it is always nice to see that our efforts are appreciated. We are pleased to hear that your son was made to feel comfortable throughout his eye examination, and we look forward to welcoming you both back in future.
Reply from R Woodfall Opticians - Crystal Palace
Your review is greatly appreciated, thank you for your support!
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback.
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much!
My experience was very nice the works…
My experience was very nice the works there made me feel comfortable they were so welcoming .
June 24, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us your feedback, your review is greatly appreciated by our staff here at Crystal Palace.
Helpful and Professional
Everyone at this business was very friendly, helpful and professional. Based on my good experience I would recommend this optician.
May 23, 2025
Woodfall - West Norwood and Crystal Palace
I’ve used Woodfall’s branches at both West Norwood and Crystal Palace and have been very impressed by the service they provide. The staff are caring, polite and you really feel like you’re being looked after. You get plenty of information and reminders about any appointments and they will go out of their way to sort out any issues.
June 25, 2025
R Woodfall Opticians in Crystal Palace…
R Woodfall Opticians in Crystal Palace - specifically - is one of the best opticians that I have used for my family. All the technicians and desk staff are attentive, patient, courteous, friendly, flexible, knowledgeable and calm. The environment is warm and inviting and my school aged children are always put ease. When they found out that my daughter had to return back to boarding school and would not be around by the time her glasses were ready, they ordered it express and even waited after the shop had closed for her glasses to arrive in order for her to be able to use them at school. I am extremely grateful to them all and especially the ladies that were on shift that day. Thank you all so much x
April 30, 2025
Unprompted review
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us your feedback.
The friendly staff.
The friendly staff always ready to help wheee possible, they explain what the treatment involves and how long it would take.
June 6, 2025
Reply from R Woodfall Opticians - Crystal Palace
We are pleased to have been able to help. Thank you very much for taking the time to leave us your review, it is greatly appreciated by our team here in Crystal Palace.
Fantastic experience.
I had an absolutely fantastic experience. My optician Millie was just amazing. Very knowledgeable, passionate about her work, and incredibly nice. I would definitely recommend.
June 7, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for you review, it is greatly appreciated. Millie is truly talented and we are glad to see that her hard work does not go unnoticed.
Highly recommended
Clean, modern environment. Friendly staff and knowledgeable and efficient service
June 10, 2025
Reply from R Woodfall Opticians - Crystal Palace
We are pleased to hear that your experience with Woodfalls has been a good one. Thank you for your review and we look forward to welcoming you back!
Very professional service and patient
Very professional service and patient. Show strong care and very helpful.
May 28, 2025
Reply from R Woodfall Opticians - Crystal Palace
Your feedback is greatly appreciated. We are glad that you are pleased with the service and we look forward to seeing you again.
Friendly and efficient Woodfall.
Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really important - they are friendly and chatty! Visiting their shop in Crystal Palace is almost like dropping in on friends. Excellent.
May 19, 2025
Reply from R Woodfall Opticians - Crystal Palace
Our team are delighted to hear you are pleased with the service you received on your visit to us.
We do take pride in giving our patients a thorough and personal service, so we are glad that you felt very looked after.
Thank you for choosing Woodfalls Crystal Palace and we look forward to seeing you in future.
Amazing service just loved it could not…
Amazing service just loved it could not be much better
May 22, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for taking the time to leave us your review.
I was overdue for my eye test which has…
I was overdue for my eye test which has deteriorated- hence looked into having variafocals instead of separate lenses - costly but hopefully will be more beneficial
May 17, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us your review. We are glad to have been of assistance and look forward to seeing you again in future.
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