Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Milli and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at e... See more
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... See more
Company replied
Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... See more
Company replied
Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Crystal Palace
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
27 Westow Street, Crystal Palace, SE19 3RY, London, United Kingdom
- 020 8771 3601
4.9
Excellent
161 reviews
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The staff are very welcoming and…
The staff are very welcoming and flexible with their appointments.
May 9, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback, it is greatly appreciated by The Woodfalls team.
Helpful and friendly staff
The staff are always helpful and attentive and go the extra distance to help with my son's myopia treatment.
May 9, 2025
Reply from R Woodfall Opticians - Crystal Palace
We greatly appreciate you taking the time to leave us your feedback. Thank you very much and we look forward to seeing you again !
Excellent and helpful advice and…
Excellent and helpful advice and service. They are always very flexible, friendly and responsive, with superb customer service.
November 30, 2024
Quality of service provided
The optometrist and other staff were professional, helpful and friendly. I would not hesitate to recommend them to others.
April 28, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for such kind feedback. We are glad that you had a pleasant experience on your visit to us and we look forward to seeing you again in future.
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us your feedback.
Reply from R Woodfall Opticians - Crystal Palace
Thank you so much for your kind feedback.
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your review.
Excellent service, professional and friendly
Great experience at Woodfall Crystal Palace. Lovely team, very professional and friendly. Excellent service all round, highly recommended.
April 1, 2025
Reply from R Woodfall Opticians - Crystal Palace
Our staff greatly appreciate you taking the time to leave us a review. We look forward to seeing you back at Woodfalls Crystal Palace in future.
the staff were attentive polite and…
the staff were attentive polite and helpful, overall it was a pleasant experience.
April 9, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for leaving us your review, our staff are always happy to be of assistance and we look forward to welcoming you back.
As always very efficient!
March 28, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback! We are glad that you are pleased with the service.
Reply from R Woodfall Opticians - Crystal Palace
Your review is greatly appreciated! Thank you for visiting us at Woodfalls Crystal Palace.
Excellent and very friendly service
Excellent and very friendly service. I was made to feel a valued customer and feel confident in the expertise shown
April 1, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank your for your kind feedback. We do try do deliver a personal experience to our patients, so we are glad that you felt as though you were well looked after when visiting us.
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to leave us a review.
Efficient and polite
April 3, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback.
Great service
Great service - friendly staff! They do go the extra mile to make sure the customer is happy with the service. Great at reminding you of appointments. I have to mention Milly who has been looking after my eyesight! Fabulous and friendly leaving no stone inturned!
April 10, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback! Reviews like this encourage us to continue working as hard as we do. Millie is amazing at what she does and is a well valued member of our team so we are grateful that that did not go unnoticed.
Great optometrist!
Very welcoming receptionists and reception area. Light and bright.
The optometrist I had was wonderful. Super friendly, reassuring and excellent at her job. I will definitely request her next time.
April 5, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your feedback, it is greatly appreciated by our team here at Woodfalls Crystal palace. We are always here and happy to help so we look forward to seeing you in future.
Friendly staff
April 2, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you for your feedback.
Optician was very thorough and…
Optician was very thorough and professional and an expert in their field
March 18, 2025
Reply from R Woodfall Opticians - Crystal Palace
Thank you kindly for taking the time to leave your review. It is greatly appreciated by all of our staff. We are always here to help here at Woodfalls Crystal Palace.
Reply from R Woodfall Opticians - Crystal Palace
Your feedback is greatly appreciated. Thank you for visiting Woodfalls Crystal Palace, we are always here to help.
Reply from R Woodfall Opticians - Crystal Palace
Thank you for you feedback.
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