Visited their Crystal Palace branch yesterday for the first time. Both the optometrist Milli and the dispenser took a real interest in me as a patient, and made sure that I was entirely satisfied at e... See more
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We had an excellent experience with our little Alex’s eye check. The staff were incredibly professional, patient, and kind, making the whole process smooth and stress-free. They took the time to ensur... See more
Company replied
Millie, the optician, was on time for my appointment. She was extremely kind, helpful and thorough in checking my eyes. She kept explaining things and encouraged me to ask questions during my eye... See more
Company replied
Woodfall were, first of all, very efficient. They also felt trustworthy and reliable - as indeed the excellent results of my experience with them have proved. On top of that - and I find this really i... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - Crystal Palace
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
27 Westow Street, Crystal Palace, SE19 3RY, London, United Kingdom
- 020 8771 3601
4.9
Excellent
161 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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I believe the healthcare center should…
I believe the healthcare center should prioritize welcoming patients warmly. Professional knowledge is the next critical step, and I experienced this standard at the optical center. I would rate their service as exceptionally excellent.
November 27, 2024
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for your review, your support is hugely appreciated by the Woodfalls team.
We are glad that we were able to assist you with a thorough sight test.
Thank you for visiting us, we are always happy to help if need be!
Thorough examination and good…
Thorough examination and good explanations throughout the process
November 20, 2024
Excellent optition
This is an excellent optician in Crystal Palace.
Up-to-date equipment, very pleasant space and building. The staff are very helpful and professional. The specialist I saw was very knowledgeable and thorough. Highly recommended.
November 29, 2024
Excellent service and advice
November 27, 2024
Great customer service
Great customer service. Easy to book appointment. Very professional.
November 9, 2024
Reply from R Woodfall Opticians - Crystal Palace
Thank you very much for leaving your review. Our team at Crystal Palace look forward to being or your assistance again soon.
Very friendly staff who took the time…
Very friendly staff who took the time to explain results clearly
November 7, 2024
Reply from R Woodfall Opticians - Crystal Palace
We are glad to hear you are happy with the service you received. Thank you for choosing Woodfalls Crystal Palace.
Very very helpful understanding staff
November 13, 2024
Reply from R Woodfall Opticians - Crystal Palace
We are glad to hear that our staff were of great help to you. Thank you for your review.
I wasn’t kept waiting and the…
I wasn’t kept waiting and the examination was thorough. I didn’t get spectacles this time but I will certainly visit to do that . Friendly staff, thank you
October 19, 2024
Reply from R Woodfall Opticians - Crystal Palace
We look forward to your return and appreciate your review thank you.
Reply from R Woodfall Opticians - Crystal Palace
Thank you for taking the time to share your review, we are glad to hear you had a good experience at our Crystal Palace branch.
A friendly, professional experience
Having not been to an opticians since I was young this was a pleasant experience. The staff were professional and friendly, with good advice and clear information about my results and the options I had available.
October 24, 2024
Reply from R Woodfall Opticians - Crystal Palace
We are glad to have been of assistance, our staff at Crystal Palace are happy to hear that you had a great experience when visiting us. Thank you for choosing Woodfalls!
Very helpful
Very helpful, thorough, reassuring and good humoured consultation. And all on the NHS. Thank you.
October 4, 2024
Reply from R Woodfall Opticians - Crystal Palace
We are glad to have been able to help you, thank you for your review. We hope to see you again at our Crystal Place branch soon.
Staff very friendly and helpful
Staff very friendly and helpful. I was given all the information about my eye test . Great choice of frames. Shop very clean and beautifully decorated.
October 5, 2024
Reply from R Woodfall Opticians - Crystal Palace
Feedback like this really makes our day. We are happy to hear our staff were very informative and look forward to seeing you again at our Crystal Palace branch soon.
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