Banner for R Woodfall Opticians - Pursers Purley

R Woodfall Opticians - Pursers Purley Reviews 

147
TrustScore 5 out of 5

4.8

958 Brighton Road, Purley, CR8 2LP Surrey, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Pursers has been our family opticians for last 20 years. Eye tests are always thorough and professional advice I can trust. After care is excellent for adjustment and minor repairs. Love to support... See more

Company replied

Rated 5 out of 5 stars

Purser’s have been my opticians for many years. Staff are kind and professional and always make you feel welcome. Very importantly, I have complete confidence in my optician Bev who is extremely thoro... See more

Company replied

Rated 5 out of 5 stars

For many years my wife and I have been to Woodfall Opticians (Pursers) for our annual eye test and, indeed, whenever we have needed any advice. We are always impressed and very thankful for the servic... See more

Company replied

Rated 5 out of 5 stars

This opticians has a nice laid out display of glasses with prices to suit most customers. Relaxed, and clean waiting area, with magazines and we were also offered a tea or coffee whilst waiting for ea... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - Pursers Purley

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 958 Brighton Road, Purley, CR8 2LP, Surrey, United Kingdom

  • 020 8660 2147

4.8

Excellent

TrustScore 5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(147)

665 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

very thorough and professional eye test. Everybody is very helpful

May 12, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind feedback. We’re delighted to hear you received a first-class service and found your eye test very thorough and professional. It’s also great to know our team were helpful throughout your visit.

We really appreciate your support and look forward to welcoming you again.

Rated 5 out of 5 stars

Professional with the personal touch

Extremely professional, very knowledgeable, and with the personal touch that makes it a holistic experience.

May 11, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your lovely feedback. We’re delighted to hear you found the service extremely professional and knowledgeable, and that the personal touch helped make your experience feel holistic. That balance of clinical care and personal attention is exactly what we aim to provide.

We really appreciate your comments and look forward to welcoming you again.

Rated 5 out of 5 stars

My appointment went ahead on time

My appointment went ahead on time. Miss Patel the optician was very efficient & gave me an assessment with great attention to detail. All the staff are very pleasant & approachable

May 13, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind feedback.

We're pleased to hear that your appointment ran on time and that Bev provided such a thorough and detailed eye examination. We will be sure to pass on your compliments to her. It's also wonderful to know that you found our team pleasant and approachable.

We truly appreciate your support and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Eye test in Purley

Friendly and professional service.

May 12, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your feedback, the 5 stars are appreciated.

Rated 5 out of 5 stars
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind feedback. We’re delighted to hear you found the service both professional and thorough. Providing detailed, attentive care is something our team takes great pride in, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A first class service

A first class service. I liked their thoroghness and their efficiency.

April 15, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your lovely feedback. We’re so pleased you appreciated both the thoroughness of your eye care and the efficiency of the service you received. Delivering a first-class experience for every patient is always our aim, and we truly value your support.

Rated 5 out of 5 stars

Optician was prompt for appt time

Optician was prompt for appt time, patient when I had coughing fits. Receptionist was very polite and helpful too.

April 13, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your feedback.

We’re really pleased to hear your appointment ran smoothly and on time, and that the optician was patient and understanding throughout. It’s also great to know the reception team were polite and helpful — we know how important those first and last impressions are.

We appreciate you taking the time to share your experience and hope to see you again in the future.

Rated 4 out of 5 stars

Optician visit.

A good experience, optician was very efficient. Service was friendly especially helpful with selecting my frames.
I would definitely recommend this branch.

April 21, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind feedback. We’re delighted to hear you had a good experience and that the team made you feel welcome and supported—especially when choosing your frames, which is such an important part of the visit.
It’s great to know the optician’s efficiency and the friendly service stood out. We really appreciate your recommendation and look forward to seeing you again soon.

Rated 5 out of 5 stars

The staff are lovely and always…

The staff are lovely and always welcoming. I feel they know me and go out of the way to be nice.
The eye check was thorough which makes reassured that my eyes are being taken care of.

April 18, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for such a lovely review. We’re so pleased to hear that you feel genuinely welcomed and recognised by the team—that personal touch means a great deal to us.

It’s also great to know you found your eye examination thorough and reassuring. Taking the time to look after your eye health properly is always our priority.

We really appreciate your kind words and look forward to seeing you again soon.

Rated 5 out of 5 stars

Very polite members of colleagues

Very polite members of colleagues
Very knowledgeable
Very professional
Very understanding

April 20, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind words. We’re delighted to hear you found the team polite, knowledgeable, professional, and understanding.

Providing a high standard of care and making every patient feel comfortable is very important to us, so it’s great to know this came across during your visit. We really appreciate your feedback and look forward to seeing you again soon.

Rated 5 out of 5 stars

There is always a friendly welcome and…

There is always a friendly welcome and you feel at ease immediately.
My optician is knowledgeable and explains what she is doing. She is gentle and softly spoken. She answers any questions I ask her and will listen to your concerns. She is quite thorough in her examination.

March 31, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your thoughtful feedback. We’re really pleased to hear you feel welcomed and at ease from the moment you arrive, and that this continues throughout your visits.
It’s great to know your optician’s knowledge, clear explanations, and gentle approach help you feel comfortable and well-informed. We’re also glad she takes the time to listen carefully and address your concerns, and that you value the thoroughness of your examinations.
We really appreciate you taking the time to share your experience and look forward to seeing you again.

Rated 5 out of 5 stars

Very professional and friendly service…

Very professional and friendly service as usual from all team members.
Their attention to detail with my eye care is first class and make me feel like I am their only client.
I always know I am in good hands with all the team
Thank you

April 1, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind feedback.

We’re really pleased to hear you consistently receive professional and friendly service from the whole team.

It’s especially good to know you feel well cared for and that the attention to detail in your eye care gives you confidence and reassurance. Making every patient feel valued and well looked after is very important to us.

We really appreciate your continued trust and look forward to seeing you again.

Rated 5 out of 5 stars

Pursers of Purley

Pursers of Purley continue to provide excellent, high quality service.
Lovely staff and always a warm welcome when you visit.

March 4, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you so much for your kind words! We’re delighted to hear that you consistently receive excellent service and feel warmly welcomed by our team. Your feedback means a lot to us, and we look forward to seeing you again soon 😊

Rated 5 out of 5 stars

Excellent service …

Excellent service from start to finish from all the staff involved in my eye test

March 18, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your lovely feedback! We’re so pleased to hear you received excellent service from start to finish during your eye test. We’ll be sure to pass your kind words on to the whole team—hope to see you again soon 😊

Rated 5 out of 5 stars

Amazing opticians highly recommend

I had been looking for somewhere with a good old fashioned service to take my elderly Mum.
They have been absolutely amazing so patient and professional the eye test wasn't rushed and was done with the up most care. The service from everyone that works there was exemplary I can't recommend them enough. Mum was so happy with the glasses and the service provided we will be returning here from now on.

March 10, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you so much for your wonderful feedback. We’re truly delighted to hear that both you and your Mum had such a positive experience with us.

Providing patient, attentive care—especially when it comes to taking the time to ensure everything is just right—is really important to us, so it’s lovely to know that came across during her visit. We’re also so pleased that she’s happy with her glasses.

Your recommendation means a great deal, and we look forward to welcoming you both again in the future 😊

Rated 5 out of 5 stars

Optician

Me and my 3 daughters went there for check up
We received the best service
Friendly workers
Best optician
Thank you
🙏🙏🙏

March 18, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you so much for your lovely feedback! We’re delighted to hear that you and your daughters all received such great service and felt welcomed by our team. It means a lot to us that you consider us the best—thank you for your support, and we look forward to seeing you all again soon 😊

Rated 5 out of 5 stars

The staff were very helpful friendly…

The staff were very helpful friendly and professional as always.

March 18, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind words! We’re so pleased to hear that you found our team helpful, friendly, and professional as always. Your continued support means a lot to us, and we look forward to seeing you again soon 😊

Rated 5 out of 5 stars

Professional & friendly

Optician very professional & clear in explanations.

March 11, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind feedback! We’re so pleased to hear that the optician was professional and provided clear explanations. We really appreciate you taking the time to share your experience and hope to see you again soon 😊

Rated 5 out of 5 stars

Fiendly and professional staff

Very nice staff specially the lady on reception eye test was thorough and each step of the test was explained.

March 3, 2026
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Thank you for your lovely feedback! We’re really pleased to hear you found our team so nice and that the reception staff made you feel welcome. It’s great to know your eye test was thorough and clearly explained at each step. We truly appreciate you sharing your experience and hope to see you again soon 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look