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R Woodfall Opticians - Pursers Purley Reviews 

147
TrustScore 5 out of 5

4.8

958 Brighton Road, Purley, CR8 2LP Surrey, GB


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Rated 5 out of 5 stars

Pursers has been our family opticians for last 20 years. Eye tests are always thorough and professional advice I can trust. After care is excellent for adjustment and minor repairs. Love to support... See more

Company replied

Rated 5 out of 5 stars

Purser’s have been my opticians for many years. Staff are kind and professional and always make you feel welcome. Very importantly, I have complete confidence in my optician Bev who is extremely thoro... See more

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Rated 5 out of 5 stars

For many years my wife and I have been to Woodfall Opticians (Pursers) for our annual eye test and, indeed, whenever we have needed any advice. We are always impressed and very thankful for the servic... See more

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Rated 5 out of 5 stars

This opticians has a nice laid out display of glasses with prices to suit most customers. Relaxed, and clean waiting area, with magazines and we were also offered a tea or coffee whilst waiting for ea... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - Pursers Purley

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 958 Brighton Road, Purley, CR8 2LP, Surrey, United Kingdom

  • 020 8660 2147

4.8

Excellent

TrustScore 5 out of 5

147 reviews

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4.8

All reviews

(147)

679 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly professional staff

Friendly professional staff. Eye examination thorough with full explanation. Help and advice in selecting new frames from a wide range. New contact lenses too. Very happy with outcome
Highly recommend

August 27, 2025
R Woodfall Opticians - Pursers Purley logo

Reply from R Woodfall Opticians - Pursers Purley

Our Staff at Purley are delighted to have been able to help you. Reviews like this encourage us to continue working as hard as we do. Thank you very much for the visit!

Rated 5 out of 5 stars

Great overall

Started right on time, didn't feel rushed, very thorough sight test and great customer service.

September 12, 2025
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Reply from R Woodfall Opticians - Pursers Purley

We are glad to have been able to offer you great customer service. A thorough sight test is very important to ensure nothing is missed, so we are pleased to have been able to give you one. Thank you very much for sharing your feedback!

Rated 5 out of 5 stars

Always professional

Always professional, would recommend. Where I normally get my glasses, good quality.

April 11, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Thank you very much for your kind review. We are pleased to have been of assistance and we are very grateful for your support.

Rated 5 out of 5 stars

Pursers in Purley

I’ve been going to Pursers optitions in Purley for well over 20 years and still do even though I’ve moved 50 miles away,
they have always been a great team… friendly, very helpful and knowledgeable too…!!
Would highly recommend them to anybody..
Thank you Pursers.!!

August 19, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Thank you for your kind review, we are pleased to hear that our great service keeps you coming back to us. We really appreciate your continued support and look forward to seeing you again!

Rated 5 out of 5 stars

Very professionaI and helpful

Very professionaI and helpful. I was given detailed, honest answers to my queries and the optician was thorough and careful in her work. Quite different from the staff of a well-known chain.

August 26, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Our team are pleased to hear that you had great service throughout your visit to us! We do try to deliver top and personal service to all of our patients so we are pleased it does not go unnoticed. Thank you very much for your review.

Rated 5 out of 5 stars

Very thorough advice

Excellent optician, who explained everything as she went through the examination. The OCT in particular was fascinating, and well worth the additional cost.

August 29, 2025
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Reply from R Woodfall Opticians - Pursers Purley

We are glad that you are happy with the service, and that everything could be explained to you in a way that you could understand.
An OCT scan can reveal changes in the health of the eye eyes that a normal eye test may not be able to pick up, so it is always a good idea to have one. Thank you for your feedback.

Rated 5 out of 5 stars

Great

Friendly and helpful staff which made me feel at ease. Optometrist was very thorough.

August 29, 2025
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Reply from R Woodfall Opticians - Pursers Purley

We are pleased that we were able to make you feel comfortable on your visit to us and we look forward to seeing you in future.

Rated 5 out of 5 stars

My daughter had a great time in her…

My daughter had a great time in her appointment and she found the lady who helped her a lot to understand about her sight

August 11, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Thank you for your feedback.
We are glad that your daughter felt comfortable during her sight test and was able to have everything explained to her clearly. Our team are always happy to help, thank you very much for the visit.

Rated 5 out of 5 stars

your in the hands of the right people

From the time I walked in, everything from checking with reception to the examination of my eyes was perfect. When I asked a question, it was explained
To me, the next step was ordering the lenses. I explained that I would like the new lenses in my frames, no problem. I handed my glasses over, and they looked at them and confirmed the make and size, then took some measurements for the position
The bifocal for reading, then explained what and when my lenses would arrive for fitting


August 1, 2025
Rated 5 out of 5 stars

Friendly

Friendly , Professional , experienced, articulate and knowledgable with clear direction and next steps.

August 6, 2025
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Reply from R Woodfall Opticians - Pursers Purley

We are pleased to have been able to assist you and explain the process to you clearly. Thank you for your review !

Rated 5 out of 5 stars

Pursers Purley

Been a client for many years. No reason to change, efficient & friendly.

July 29, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Our team are pleased to have been of assistance. Thank you for your continued support.

Rated 5 out of 5 stars

The best opticians in Surrey

The whole team is always welcoming, friendly and professional. Lots of knowledge and experience.

July 30, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Thank you for your review, our team at Purley are pleased to have been of assistance and we are always happy to help!

Rated 5 out of 5 stars

Good service

Good service, on time, quality products. What more could I want?

July 31, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Thank you for the visit! We are delighted to have been of assistance.

Rated 5 out of 5 stars

Everyone was pleasant

Everyone was pleasant, efficient and helpful. I could not have asked for anything better.

July 11, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Thank you very much for taking the time to leave us your review. We are always happy to help if need be, and your support is greatly appreciated.

Rated 4 out of 5 stars

Great Staff

Great staff
Personable
Helpful
19th June and 1st July

July 1, 2025
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Reply from R Woodfall Opticians - Pursers Purley

Thank you for the visit! We are always happy to help.

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