On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... See more
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See what reviewers are saying
Great customer service. Friendly, and professional staff always. I have been with R Woodfall opticians for over 10 years and they never disapoint.
Company replied
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... See more
Company replied
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - West Norwood
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
286 Norwood Road, West Norwood, SE27 9AF, London, United Kingdom
- 020 8670 4100
4.8
Excellent
277 reviews
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Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback.
All staff pleasent and polite
November 12, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for leaving your feedback.
Very efficient explained each process…
Very efficient explained each process as we went along.
November 12, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased everything could be clearly explained to you. Thank you very much for leaving us your feedback.
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback.
Made me feel comfortable no rush and…
Made me feel comfortable no rush and explained everything I asked.
Excellent!
October 31, 2025
Reply from R Woodfall Opticians - West Norwood
We are delighted to hear you felt comfortable on your visit to us. Thank you for your feedback, we are always happy to help!
Staff were professional
Staff were professional, knew what they were talking about and efficient
October 22, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your feedback, we are pleased to have been of assistance.
Wonderful staff
October 18, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your feedback!
Woodfall’s -West Norwood
I have always used Woodfall’s in West Norwood, they are friendly and helpful and I will continue to use them in the future.
October 18, 2025
Reply from R Woodfall Opticians - West Norwood
Our team at West Norwood are pleased to have been of assistance. Thank you very much for your review and you continued support.
Perfect local optician
Lovely friendly staff, always helpful. Our whole family go to Woodfalls and wouldn’t want to go anywhere else!
October 15, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave us your feedback. We are pleased to be the eyecare provider for you and your family and we appreciate your continued support.
All staff were very pleasant
All staff were very pleasant, knowledgeable and helpful and I’m very pleased with my new glasses
October 14, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for leaving us your review. We are pleased to have been of assistance and are delighted to hear you are loving your new specs!
My experience at r Woodfall opticians
My experience at r Woodfall opticians
The vibes in the shop was good.
The staff knows what there doing.
They will contact me when my next appointment is due.
July 1, 2025
Reply from R Woodfall Opticians - West Norwood
We are glad that you had a great experience throughout on your visit to us. Out staff are always happy to help and we look forward to seeing you on your next visit.
Staff were helpful and informative
Staff were helpful and informative. The new glasses came quickly and were a perfect fit. I immediately noticed how much I needed them. Thankyou
September 25, 2025
Reply from R Woodfall Opticians - West Norwood
Our team at West Norwood are delighted to have been able to help. We are pleased that you are happy with your new glasses! Please pop in if you need any further adjustments.
Friendly and professional
Friendly and professional, have used for the past five years.
September 27, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your kind review. Your continued support is greatly appreciated by the Woodfalls team!
Definitely not recommend
Poor service. I would definitely not recommend this branch and question the competence of the person who did my eye test. Despite an additional £30 to have a more in-depth analysis, I was wrongly advised that there was no need for cataract treatment in the next couple of years. I got the prescription glasses but still could not see clearly so went for a test in Boots 2 months later and was referred for cataract treatment on both eyes immediately.
I was also given a prescription without a signature which is a necessary/legal requirement, so I could not get glasses with the prescription and had to request a signed copy and go again.
Finally, I was not given an alert for my next appointment.
I contacted the CEO, Mr Woodfall, initially to lodge the complaint and he gave a super polite response while denying that there was a problem, he questioned my experience and supported Sana, the manager who had dealt with my complaint defensively and not at all apologetically.
Altogether a very disappointing experience.
September 17, 2025
Unprompted review
Reply from R Woodfall Opticians - West Norwood
Hi Amanda, thank you for your feedback, we are sorry you would not recommend us and on the rare occasion we receive negative feedback, we take it very seriously and conduct a thorough investigation. thank you once again for taking the time to send us your concerns.
Reply from R Woodfall Opticians - West Norwood
Thank you kindly for your feedback.
Friendly and Professional Team
Each time we've gone in for an eye test we're greeted by the lovely team. They're also very punctual and precise also.
September 23, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your kind review! We are pleased to have been of assistance and are always happy to help.
Made to feel welcome
Made to feel welcome, and not rushed. Patiently explaining everything as went along. Thanks everyone !
October 1, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind feedback we are pleased to have been of assistance and that all your queries could be answered.
As usual promptly seen
As usual promptly seen, professionally assessed in a friendly environment.
September 24, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback and for choosing Woodfalls West Norwood!
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind review, we are pleased to have been able to help.
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your feedback and for choosing Woodfalls West Norwood!
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