On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... See more
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Great customer service. Friendly, and professional staff always. I have been with R Woodfall opticians for over 10 years and they never disapoint.
Company replied
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... See more
Company replied
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - West Norwood
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
286 Norwood Road, West Norwood, SE27 9AF, London, United Kingdom
- 020 8670 4100
4.8
Excellent
277 reviews
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Friendly and efficient service
Friendly and efficient service. Came in for one pair of glasses and ended up selecting three pairs. Excellent product and very happy overall with the experience. Would definitely recommend!
August 29, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for visiting our practice in Norwood. We are pleased to have been of assistance and hope you are enjoying all of your new specs! Please let us know if there is anything we could do to improve.
Good customer care
I was seen punctually. Each part of my examination was explained to me and I was reassured about the state of my ageing eyes. I have used this optician for many years and have always been satisfied with the care I have received.
September 24, 2025
Woodfall Opticians know about Caring.
My experience was met with a friendly welcome from Receptionist Lauren, who is well presented and very polite.
All relevant forms are explained in a non jargon manner.
The practioners are all approachable and will answer any questions or concerns regarding lens,contact lens wear among the vast selection of glasses, for all ages.
September 30, 2025
Been a patient for years
Been a patient for years. Expert, friendly and helpful staff. Excellent location. Recommended.
September 17, 2025
Reply from R Woodfall Opticians - West Norwood
Our team at West Norwood are very grateful for your review.
Thank you very much for your continued support and we look forward to seeing you again.
The optician was great,she explained…
The optician was great,she explained the procedure to me ,excellent service, great team
September 17, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased to hear that you are happy with the service and that everything could be explained to you. Thank you very much for your feedback and for visiting our practice in West Norwood.
Brilliant customer service
Brilliant customer service. Welcoming, friendly staff. Optician was very professional and listened to what I was telling her.
Highly recommended.
September 23, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave such a kind review.
It is always nice to see that our efforts are appreciated.
We look forward to welcoming you back soon.
Warm welcoming and knowledgeable they…
Warm welcoming and knowledgeable they put you at ease and provide excellent support and advice
September 19, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your kind review. We are pleased to have been able to help, and we are very grateful for your support.
All staff were polite and helpful
All staff were polite and helpful. I felt as if I mattered.
The specialist who carried out my tests was brilliant in dealing with me. Thank you.
September 15, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave such a kind review.
It is always nice to see that our efforts are appreciated.
We look forward to welcoming you back soon.
Very professional and friendly
I find the staff at the Sydenham branch extremely friendly.
The Optician I saw on Saturday 13th September was knowledgeable and took the time to explain everything to me. She was also very warm and friendly and nothing seemed too much trouble.
I would thoroughly recommend this Opticians to anyone living in the Sydenham area.
September 13, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for taking the time to leave us such lovely feedback. We are very grateful to have been able to be of assistance, and that our hard work at Woodfalls did not go unnoticed. Our team is always happy to help, and thank you very much for the visit.
The Optician was welcoming,kind and…
The Optician was welcoming,kind and very accomplished.Never judgemental and consistently patient.An eye test that was enjoyable-remarkable.
September 15, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave such a kind review.
It is always nice to see that our efforts are appreciated.
We look forward to welcoming you back soon.
A Good Optician Experience
The optician was punctual, friendly and appeared unhurried. She explained everything clearly and answered my questions in an understandable way.
September 1, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your feedback, our team greatly appreciate it.
We are glad to know you that all of your queries could be answered. Thank you very much for choosing Woodfalls West Norwood.
Excellent local company
Excellent friendly professional and thorough examination and service. A great local company!
September 4, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased to hear you are happy with the service on your visits to us at Woodfalls Sydenham. Thank you for your support and we look forward to seeing you again!
Reply from R Woodfall Opticians - West Norwood
Thank you dearly for your review, feel free to let us know of any improvements we could make.
Reply from R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave us your feedback.
Efficient and on time
August 17, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback!
Exhaustive examination
Exhaustive examination of my eyes which covered all aspects of eye health.
August 21, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased that we were able to give you a thorough eye check and a 5-star service. Thank you for your feedback!
Sunni was very attentive and helpful!
August 21, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for leaving us your feedback, we are always happy to help!
Great customer service
Excellent customer service; friendly and efficient staff; overall a good experience
August 15, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased to hear that you are happy with the service.
Thank you kindly for your feedback.
Reply from R Woodfall Opticians - West Norwood
Thank you for your review.
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your review.
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