On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... See more
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See what reviewers are saying
Great customer service. Friendly, and professional staff always. I have been with R Woodfall opticians for over 10 years and they never disapoint.
Company replied
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... See more
Company replied
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - West Norwood
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
286 Norwood Road, West Norwood, SE27 9AF, London, United Kingdom
- 020 8670 4100
4.8
Excellent
277 reviews
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Replied to 100% of negative reviews
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Very thorough
They gave me a very thorough eye test and allowed me plenty of time to chose an appropriate style of glasses.
July 31, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased to hear that your experience with Woodfalls has been a good one. Thank you for your review and we look forward to welcoming you back!
The optician Rishi was excellent
The optician Rishi was excellent. Explained everything very well. Carried out a thorough examination. Everything was efficient from booking my appointment to choosing frames although due to time and already having frames i didnt go through this process in full.
July 10, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your review. It is greatly appreciated by our staff here at Woodfalls. Rishi definitely is very amazing at what she does so we are glad to see her talent doesn't do unnoticed. We look forward to seeing you in future and thank you for the visit!
My son was very happy with the service…
My son was very happy with the service he received and they took their time to explain what was going to happen and when. He is neurodivergent and it wasn’t stressful at all. Thank you for providing quality care
July 19, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We do try to accommodate all of our patients so we are glad that we were able to make your son feel comfortable enough to sit through his sight test. We always happy to help, thank you very much for choosing Woodfalls West Norwood!
Reply from R Woodfall Opticians - West Norwood
Thank your for your feedback!
Good customer experience ,staff are…
Good customer experience ,staff are always polite and helpful over a number of appointments from eye test to receipt of new glasses.
August 4, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for taking the time to leave us your review. We are always happy to help if need be, and your support is greatly appreciated.
Excellent eye check
July 26, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for choosing Woodfalls West Norwood!
Recommend
The review of my eyes and glasses, with the help and advice was great.
Thank you.
July 28, 2025
Reply from R Woodfall Opticians - West Norwood
Our team really appreciate your feedback, we are glad that you are pleased with the service received.
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your review, we are grateful to have been able to assist you.
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We are glad that you are pleased with the service and we look forward to seeing you again.
A place to sit while waiting
A place to sit while waiting . The examination was on time and my eye sight history was known. All friendly
July 8, 2025
Reply from R Woodfall Opticians - West Norwood
Your review is greatly appreciated. Please let us know if there is anything we can do to improve. Thank you for visiting us at our practice in West Norwood.
The service I received was wonderful…
The service I received was wonderful and I was seen promptly without having to wait a little longer for my appointment.
July 7, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased to hear that your experience with Woodfalls has been a good one. Thank you for your review and we look forward to welcoming you back!
Excellent Service
'Emergency' visit on the off chance as my mother had fallen and broken her glasses. Staff were very friendly, approachable, and professional. Frame was beyond repair but they managed to transfer the lenses to a new frame and ensured that the fit was perfect. All done without delay.
Very impressed.
July 17, 2025
Unprompted review
Reply from R Woodfall Opticians - West Norwood
We are glad that we were able to help your mother as being without glasses can definitely be a huge inconvenience.
Thank you for taking the time to leave us a review it is greatly appreciated by our team here at Woodfalls.
Reply from R Woodfall Opticians - West Norwood
Thank you very much for visiting !
The best Optician. Woodfall in West Norwood
You get your moneys worth, very thorough eye check and scan, very clean and tidy environment. Lovely staff
July 11, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your feedback, it is greatly appreciated by our team here in Norwood and we are glad to hear that you are happy with the service.
Thorough eye examination.
July 8, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback!
Fabulous
Ive been with Woodfalls in West Norwood for years. They are fantastic. Ive never once had a bad experience. My children also come here. They are so professional but extremely friendly.
June 26, 2025
Reply from R Woodfall Opticians - West Norwood
Our staff at Woodfalls enjoy delivering great service to patients, so we are happy it doesn't go unnoticed. Thank you for your feedback, and thank you very much for your continued support.
Perfect experience.
July 5, 2025
Reply from R Woodfall Opticians - West Norwood
We are pleased that we were able to give you perfect service on your visit to us, thank you for your support.
Personal professional service from a…
Personal professional service from a local independent opticians.
Always feel welcomed and fully supported.
July 3, 2025
Reply from R Woodfall Opticians - West Norwood
Our team really appreciate your 5-star feedback, and we are glad to hear you are pleased with the service. Thank you for the visit!
Helpful efficient staff
July 1, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your feedback!
Reply from R Woodfall Opticians - West Norwood
Thank you for taking the time to leave your review.
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