On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... See more
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Great customer service. Friendly, and professional staff always. I have been with R Woodfall opticians for over 10 years and they never disapoint.
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Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... See more
Company replied
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - West Norwood
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
286 Norwood Road, West Norwood, SE27 9AF, London, United Kingdom
- 020 8670 4100
4.8
Excellent
277 reviews
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Always a nice experience
Always a nice experience, staff are friendly , helpful and professional
June 15, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We really appreciate your support!
Thorough and considerate
June 12, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your feedback.
Been with Woodfalls for 20 years.
Been with Woodfalls for 20 years.
Always had the best service.
Everyone is very welcoming, very polite and always happy to help. Very competent staff.
Recently have recommended a friend which shares the same opinion.
June 18, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for leaving your feedback, it is greatly appreciated. We are glad we could be of assistance and are very grateful for your continued support.
Such a lovely local optician
Such a lovely local optician - the staff are so friendly and were brilliant with my 7 year old.
June 14, 2025
Reply from R Woodfall Opticians - West Norwood
We greatly appreciate you taking the time to leave us your feedback. We are always happy to help if needs be and look forward to seeing you both in future.
Superb service over decades!
For decades I have received excellent and polite service from every member of the staff.
June 16, 2025
Reply from R Woodfall Opticians - West Norwood
We greatly appreciate your continued support. Thank you for the feedback and we look forward to seeing you again.
Wonderful local optician
Wonderful local optician, with exceptional customer service and knowledgeable, efficient staff. SO much better than certain large chains.
I have complex issues with my eyes including severe astigmatism and nystagmus as well as glaucoma, and the optician took the time to listen to me and understand my needs fully, did a very careful and thorough eye test and ensured that I got glasses which were right for me. She was also compassionate and patient. Thank you so much!
June 3, 2025
Greeted nice ask if wanted tea or…
Greeted nice ask if wanted tea or coffee made you feel as though you were a person
June 4, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We are glad to hear that you are pleased with the service you received on you visit to us.
Always found them helpful and…
Always found them helpful and responsive and I like to support local businesses.
June 4, 2025
Reply from R Woodfall Opticians - West Norwood
Your review is greatly appreciated by our staff here at Woodfalls and thank you very much for the continued support!
Professional
My eye check was satisfactory.
I felt I was checkked thoroughly and the optician advised me well on the right lenses I needed.
May 30, 2025
Reply from R Woodfall Opticians - West Norwood
Your review is greatly appreciated. Please let us know if there is anything we can do to improve. Thank you for visiting us at Woodfalls
My visit was a very pleasant…
My visit was a very pleasant experience. This was due to friendly and helpful assistants.
June 7, 2025
Reply from R Woodfall Opticians - West Norwood
Your feedback is hugely appreciated by our team in Norwood. Thank you for taking the time to leave us your review.
Friendly staff who went out of their…
Friendly staff who went out of their way to help get my glasses repaired quickly. My subsequent eye test was thorough and informative.
May 19, 2025
Reply from R Woodfall Opticians - West Norwood
Our staff at West Norwood are glad to have been of assistance, and are always happy to help. Thank you for leaving such a kind review and we look forward to welcoming you back again.
Thanks, Woodfall.
Everyone was very helpful and polite and the examination was thorough.
Once again, I received quality service.
May 7, 2025
Reply from R Woodfall Opticians - West Norwood
Our team really appreciate you taking the time to leave us your feedback. We are pleased that you are happy with the service and we look forward to welcoming you back to the practice.
Woodfall East Dulwich
Easy to get an appointment for an eye test. Optician was excellent - very professional and friendly. She did a detailed eye test and she examination and gave advice on best ways to proceed.
Good choice of glasses and quick delivery.
Staff very happy to also tighten up my existing glasses.
Very good all round.
April 28, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for taking the time to leave us such lovely feedback. We are very grateful to have been able to be of assistance, and that our hard work at Woodfalls Norwood did not go unnoticed. Our team is always happy to help, and thank you very much for the visit.
Woodfall Opticians West Norwood
Have been to Woodfall Opticians West Norwood for many years and always had excellent care. They are professional, friendly, helpful and patient.
May 1, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for visiting our branch in West Norwood. Our staff are glad to know that you are pleased with the service you received,
and we really do appreciate your feedback.
Reply from R Woodfall Opticians - West Norwood
Thank you very much for your review, and we greatly appreciate your loyalty!
Seen on time for appointment
Seen on time for appointment. very relaxed atmosphere and very professional staff.
April 29, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We are glad to have been of assistance and hope to see you back in future.
Reply from R Woodfall Opticians - West Norwood
Thank you for you review, we look forward to seeing you again soon.
Courtesy
I was called back for a second opinion. I arrived early and was not surprised to have to wait until another patient had been seen. My own appointment was dealt with speedily and courteously. Full marks !
April 17, 2025
Reply from R Woodfall Opticians - West Norwood
Thank you very much for such a kind review. It is greatly appreciated by all staff here at Woodfalls. We are glad that you had a positive experience with us, although I think you may have hit the wrong button as 'full marks' would be 5-stars. It is a pleasure to be of your assistance and we look forward to seeing you in future.
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind review, we are always here to help!
Reply from R Woodfall Opticians - West Norwood
Thank you for taking the time to leave us your feedback.
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