On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... See more
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It's always a very friendly, efficient and caring experience at Woodfall from all the team - thank you very much.
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... See more
Company replied
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - West Norwood
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
286 Norwood Road, West Norwood, SE27 9AF, London, United Kingdom
- 020 8670 4100
4.9
Excellent
281 reviews
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Replied to 100% of negative reviews
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Really lovely and helpful staff
Really lovely and helpful staff, from reception through to the very knowledgeable optician. Highly recommend!
September 8, 2026
It's always a very friendly
It's always a very friendly, efficient and caring experience at Woodfall from all the team - thank you very much.
September 8, 2026
We were both seen on time
We were both seen on time, well mannered staff and good advice on selecting new glasses.
September 9, 2026
"I can see clearly now"
Great customer service. Friendly, and professional staff always. I have been with R Woodfall opticians for over 10 years and they never disapoint.
August 5, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your wonderful review and for trusting Woodfalls Opticians with your eye care for over 10 years! 😊
We’re delighted to hear that our team continues to provide the friendly, professional service you’ve come to expect. Your loyalty and continued support mean a great deal to us, and we look forward to looking after you for many more years to come! 👓💙
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your lovely feedback! 😊 We’re very proud to be your local independent opticians, and it means a great deal to know that you value the care and service we provide. Thank you for supporting a local independent business — we really appreciate it! 👓💙
Was seen on time and good service
August 20, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback! 😊 We’re pleased to hear that you were seen on time and received good service from our team. We really appreciate you taking the time to leave us a review and look forward to seeing you again! 👓
On arrival
On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and clearly explained what she was doing.She explained her finding, asked few questions and answered a few of mine. I was happy with this appointment.
August 27, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your wonderful and detailed feedback! 😊 We’re delighted that you received such a warm welcome and that your appointment was both thorough and informative.
Taking the time to explain each part of the examination, discuss the findings and answer any questions is incredibly important to us. It’s lovely to hear that you felt well looked after throughout your visit. Thank you for sharing your experience, and we look forward to welcoming you back! 👓
Reply from R Woodfall Opticians - West Norwood
Thank you for your lovely feedback! 😊 We’re delighted to hear that you found our team so helpful and that you were seen promptly. We always aim to make every visit as friendly, efficient and stress-free as possible. Thank you for taking the time to share your experience! 👓
A good approach to both eye and general…
A good approach to both eye and general health. A very supportive team who are always happy to assist.
August 28, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you value our approach to both your eye health and your overall wellbeing. It’s also wonderful to know that you find our team supportive and always happy to help.
Thank you for putting your trust in us — we really appreciate it! 👓
Friendly and professional staff
Friendly and professional staff, good knowledge of available products
August 27, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your great feedback! 😊 We’re delighted to hear that you found our team friendly, professional and knowledgeable. We always aim to offer helpful advice and guidance on the products available, so it’s wonderful to know you had such a positive experience. We look forward to seeing you again! 👓
Very friendly staff. Excellent care and support
March 26, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your lovely feedback! We’re delighted to hear that you found our team friendly and that you received excellent care and support. Your kind words mean a great deal to the whole team. 😊
Excellent service
August 7, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your kind words! We’re delighted you received excellent service. We really appreciate your support and look forward to welcoming you back to Woodfalls Opticians. 👓😊
Good opticians
The staff were friendly and efficient. My appointment was on time and the optician was very professional and explained things in an clear and understandable way.
August 5, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your lovely review! We’re delighted to hear you found our team friendly and efficient, and that your appointment ran on time. It’s especially pleasing to know that our optician explained everything clearly and in a way that was easy to understand. We really appreciate your kind words and look forward to welcoming you again! 😊👓
Very professional and helpful.
August 6, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind review! We’re delighted to hear that you found our team professional and helpful. We really appreciate your feedback and look forward to welcoming you back again. 😊👓
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your lovely review! We’re delighted to hear that our team were courteous, helpful and patient. Providing friendly, personal customer service is something we take great pride in, and we really appreciate you taking the time to share your experience. 😊👓
The greeting at the reception was warm…
The greeting at the reception was warm and friendly. The young lady helped me choose.My glasses had a lot of patience l couldn't Decide what one's I wanted.
August 4, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your lovely feedback. We’re delighted to hear that you received such a warm and friendly welcome at reception and that our team member was so patient and helpful when helping you choose your new glasses. We understand that choosing the right frames can take time, and we’re always happy to offer advice without rushing you. We really appreciate you taking the time to share your experience!
friendly and approachable people
friendly and approachable people, great service, no pressure.
July 27, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your lovely feedback. We’re delighted to hear that you found our team friendly and approachable and were pleased with the service you received. We’re particularly pleased that you appreciated the relaxed, no-pressure approach. We believe customers should always have the time and freedom to make the right choices for themselves. Thank you for choosing Woodfalls!
Good service
July 22, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind feedback. We’re delighted to hear that you were pleased with the service you received. We really appreciate you taking the time to leave a review and look forward to welcoming you back again!
Woodfalls are the best
I’ve used Woodfalls for over 30 years, have always felt they take their time on getting my prescription on my glasses perfect.
August 3, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your wonderful review and, most importantly, for your incredible loyalty over the past 30 years! It means a great deal to know that you continue to trust Woodfalls with your eye care and that you appreciate the time and attention we take to get your prescription and glasses just right. We’re truly grateful for your continued support and are delighted to have looked after you for so many years!
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