On arrival, I was warmly welcome by the receptionist with a smile. Within 5minutes, I was called in by a friendly and knowledgeable optician. She very thorough with her examination of my eyes and cle... See more
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Great customer service. Friendly, and professional staff always. I have been with R Woodfall opticians for over 10 years and they never disapoint.
Company replied
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't chan... See more
Company replied
The young lady who did my eye test was great- very professional and great at explaining everything and very knowledgeable. The only negative I’d say is they would sell a lot more prescription glasse... See more
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Company details
- Eye Care Center
- Audiologist
- Contact Lenses Supplier
- Emergency Care Service
- Glasses Store
- Sunglasses Store
About R Woodfall Opticians - West Norwood
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
286 Norwood Road, West Norwood, SE27 9AF, London, United Kingdom
- 020 8670 4100
4.8
Excellent
277 reviews
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Replied to 100% of negative reviews
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Excellent service.
July 17, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind review!
We're delighted to hear you received excellent service. Your feedback is greatly appreciated, and it's wonderful to know we met your expectations.
Thank you for choosing us, and we look forward to welcoming you back again soon!
Good service.
This branch of Woodfalls gives consistently good service. Staff are friendly and efficient.
July 20, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind review! We're so pleased to hear that you've consistently received good service from our team. It's wonderful to know you find our staff friendly and efficient. We really appreciate your feedback and look forward to welcoming you again soon.
Great staff & customer service have…
Great staff & customer service have been a satisfied customer for many years 👌🏽
July 18, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you so much for your kind review and for being a loyal customer for so many years. We're delighted to hear that you’ve always enjoyed great service from our team. Your continued support and trust mean a great deal to us, and we look forward to providing you with the same friendly service for many more years to come. 👌🏽
The staff were all friendly and…
The staff were all friendly and helpful, and the Optician that I saw was particularly helpful and took great care to discuss my future treatment for cataracts.
July 18, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your thoughtful review! We're so pleased to hear that our team made you feel welcomed and supported. It's wonderful to know that your optician took the time to discuss your future cataract care and provided the information and reassurance you needed. We truly appreciate your feedback and look forward to continuing to support your eye care needs.
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind review!
We're so pleased to hear you found our team helpful and polite. Providing a friendly and professional service is something we pride ourselves on, so your feedback means a great deal to us.
We look forward to welcoming you again soon.
Everything excellent…
Useful reminder that appointment was due.
Prompt appointment.
Excellent assessment and customer friendly service.
Clear unpressured options.
June 1, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your wonderful review! We're delighted to hear that every aspect of your visit was excellent, from our appointment reminders and prompt service to your thorough assessment. It's especially pleasing to know you felt supported with clear, unpressured advice when discussing your options. We really appreciate your kind feedback and look forward to welcoming you again soon.
Fantastic service
Fantastic service, staff are very welcoming and take good care of you.
June 29, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your lovely feedback. We're delighted to hear you experienced fantastic service and that our team made you feel welcome and well cared for. We really appreciate you taking the time to share your comments and look forward to seeing you again soon.
Excellent
Excellent! There aren't many places you go to where they don't try and maximise the money they can extract from you! I had my eye test and "back of eye" examination and then told my eyes hadn't changed and I didn't need new glasses!
Very professional and highly recommended!
June 27, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your wonderful feedback. We're delighted to hear you had such a positive experience and appreciated the thoroughness and honesty of your eye examination. It's always our aim to provide professional, patient-focused care and only recommend changes when they are genuinely needed.
We really value your recommendation and look forward to seeing you again in the future.
Eyes check
I got a very good treatment, and have an excellent doctor to visit me very well.
June 29, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind review. We're delighted to hear you received such good care and had a positive experience with your optometrist. Providing excellent treatment and making every patient feel well looked after is very important to us. We truly appreciate your feedback and look forward to welcoming you again in the future.
A calm & informative experience
A calm & informative experience. It felt great to be listened to & not be rushed into a decision, would definitely recommend.
June 6, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind feedback. We're delighted to hear that you had a calm and informative experience and that you felt listened to throughout your visit. Taking the time to ensure every patient feels comfortable, unhurried, and fully informed is very important to us, so it's wonderful to know this came across. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind feedback. We're delighted to hear that you found our team friendly, competent, and helpful. Providing professional care alongside a warm and welcoming service is very important to us, so it's wonderful to know this was reflected in your experience. We appreciate your support and look forward to seeing you again in the future.
very good service
June 4, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We're pleased to hear that you received very good service from our team. We appreciate your support and are delighted that your experience was a positive one. We look forward to welcoming you again for your future eye care needs.
friendly yet professional eye test
friendly yet professional eye test, would recommend highly
June 3, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind feedback. We're delighted to hear that you found your eye test both friendly and professional. Providing expert care in a welcoming environment is something we strive for every day, so it's wonderful to know this was reflected in your experience. Thank you for your recommendation, and we look forward to seeing you again in the future.
Reply from R Woodfall Opticians - West Norwood
Thank you for your kind feedback. We’re delighted to hear you had a positive experience and that our team helped make your appointment an enjoyable one. Providing professional, friendly care is very important to us, and we truly appreciate you taking the time to share your comments.
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We’re so pleased to hear you found our team friendly and efficient. We really appreciate your support and look forward to welcoming you again soon.
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We’re pleased to hear you found the staff helpful, the atmosphere friendly, and the service punctual. We really appreciate it.
I’ve had such a great experience with…
I’ve had such a great experience with the West Norwood branch. I had an eye ulcer a month ago, was booked in straight away and monitored for 3 days with no problems with finding an appointment. Tulsi and Richard have both been very helpful in giving me all the information on after care and figuring out what to do going forward. Great communication and customer service from reception! Would highly recommend this branch for taking care of their customers.
May 19, 2026
Unprompted review
Reply from R Woodfall Opticians - West Norwood
Thank you for your detailed and thoughtful feedback. We’re really pleased to hear that you were able to be seen promptly and monitored closely during such a concerning time with your corneal ulcer.
It’s especially good to know that Tulsi and Richard were able to support you with clear aftercare advice and guidance going forward, and that our reception team provided strong communication and customer service throughout.
We truly appreciate your recommendation of the West Norwood branch and will make sure your kind words are shared with the whole team. We wish you all the best with your ongoing recovery and look forward to seeing you again when needed.
Very helpful staff.
May 8, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback. We’re pleased to hear you found our staff very helpful. We really appreciate your support and look forward to seeing you again.
A Consistently Professional & Trusted Opticians
A Consistently Professional, Personal and Efficient Service provided by a great team and highly qualified and trusted opticians.
May 8, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your thoughtful feedback. We’re delighted to hear you consistently find our service professional, personal, and efficient. It means a lot to know you trust our team and value the care provided by our opticians.
We truly appreciate your continued support and look forward to welcoming you again.
Excellent staff both the optician and…
Excellent staff both the optician and support staff. Punctual and thorough
April 21, 2026
Reply from R Woodfall Opticians - West Norwood
Thank you for your feedback.
We’re really pleased to hear you found both the optician and support staff excellent, and that your appointment was punctual and thorough. Providing careful, timely eye care is something we place a lot of importance on, so it’s great to know this came across in your visit.
We appreciate you taking the time to share your experience and look forward to seeing you again.
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