Sandy's Salt & Softeners logo
Visit website

Sandy's Salt & Softeners Reviews 909

•
TrustScore 5 out of 5

4.9

Water Softening Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and friendliness of the staff. Many appreciate the ease of ordering and the prompt, efficient delivery service, often noting that orders arrive as stated and are well-packaged. The pricing is also frequently mentioned as competitive and fair, especially for those who choose to collect their items. Reviewers are particularly impressed with the overall smooth process, from initial contact to collection or delivery, and commend the company for their reliability and professionalism.

What people talk about most

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent, first-class... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, politeness,... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the reliable, quick,... See more

Order

Clients share positive opinions on the ordering process. Many reviewers found it easy to order online, with... See more

Price

People report positive experiences with price. Customers consistently find competitive and reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our 16 year old water softener finally needed replacing after failing. Jason was our installation engineer and he was brilliant, recommending the best replacement and gearing for our property. We mana... See more

Rated 5 out of 5 stars

Great service - ordered salt for my softener online the evening before collection, received email confirmation of order. Email following morning to confirm order was ready to collect, so called in t... See more

Rated 5 out of 5 stars

Easy to order salt online. good price. Delivered to door step within 1 week. Received email & sms at 11am to say it'll be delivered today between 1pm-6pm. Would have been nice to have a little more no... See more

Rated 5 out of 5 stars

Used Collect as previously had used Harvey salt Delivery which I found difficult for both me and delivery driver as the boxes of salt are so heavy! Collect is much easier as bags are not boxed up and... See more

Company details

  1. Water Softening Equipment Supplier

Information provided by various external sources

Sandy's are experts in servicing, repair and installation of quality water softeners and drinking water filters. We are a family-run business with over 12 years experience based in West Sussex.

Contact info

4.9

Excellent

TrustScore 5 out of 5

909 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service for our replacement softener

Our 16 year old water softener finally needed replacing after failing. Jason was our installation engineer and he was brilliant, recommending the best replacement and gearing for our property. We managed to time it right, just before Harvey's make all their distributors put their prices up to Harvey's set prices so we saved a considerable amount. Can't praise Jason highly enough. He's a great chap and left everything tidy after installation. Top marks!

January 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look