Cox the Saddler Limited Reviews 

970
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, customers overwhelmingly had a great experience with this company. Reviewers consistently praise the helpful and friendly staff for their exceptional service and attention to detail, especially with sizing and international shipping. People appreciate the prompt communication and the ease of the ordering process. The products are frequently described as high quality and excellent value, often available at lower costs. Many consumers highlight the swift and secure delivery service, with orders arriving quickly even for international destinations. However, some customers initially encountered issues with product sizing, finding items either too small or too large upon arrival. Nevertheless, many reviewers highlighted the staff's proactive assistance and knowledge regarding sizing, helping to ensure customers ultimately received the correct fit.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and fit... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Customers had positive experiences with service, with many reviewers praising the swift correspondence and... See more

Order

Reviewers highlight positive aspects of order, with many praising the prompt delivery and ease of the... See more

Staff

Customers consistently note positive experiences with staff, describing them as excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful company. I sent them a picture of my case with the lost studs. They responded very quickly with a long very clear and helpful e-mail offering superb advice and recommending the correct s... See more

Company replied

Rated 5 out of 5 stars

Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (de... See more

Company replied

Rated 5 out of 5 stars

You just don't come across many companies like this anymore. The prompt, friendly service along with the attention to detail on sizing/fit were unlike anything I've experienced in quite some time. My... See more

Company replied

Rated 5 out of 5 stars

I was trying to find a suitable walking cane for my partner. It needed to be of orthopaedic quality. Sara assisted me in finding the correct item. Nothing too much trouble. Dispatched and received wit... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.


Contact info

4.9

Excellent

TrustScore 5 out of 5

970 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(970)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality at competitive prices

Great selection of quality products at very competitive prices. My purchase arrived the next day by Royal Mail, beautifully presented. Couldn't be happier.

March 14, 2025
Unprompted review
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for taking the time to leave this review of our products and service Diane. We really do appreciate it.
Best Wishes,
Sara

Rated 5 out of 5 stars

Perfect Service

Just received my rustic Bedale! Fantastic service. Prompt delivery. Excellent jacket. Extremely fair price. No complaints. Thank you so much!

March 10, 2025
Unprompted review
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for taking the time to write that kind review of our service Kiran, we really do appreciate it.
Best Wishes,
Sara

Rated 5 out of 5 stars

Absolutely faultless service

Absolutely faultless service, genuine Barbour jacket, 100% accurate description. Postage was as promised and arrived bang on time by Royal Mail, for a small family owned business it’s run with care and professionalism. Will certainly be purchasing again from Cox.

March 7, 2025
Unprompted review
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for taking the time to write that lovely review of our service Ashley, we really do appreciate it.
Best Wishes,
Sara

Rated 5 out of 5 stars

Great price and service

Shipped exactly as advertised and excellent service/updates

February 16, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

I am pleased to hear that Jared - thank you.
Sara

Rated 5 out of 5 stars

Responsive & Helpful

Incredibly responsive and helpful in making the purchase decision. Great prices as well!

March 3, 2025
Unprompted review
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for that feedback Steve. It is much appreciated.
Best Wishes,
Sara

Rated 5 out of 5 stars

Always a great shopping and delivery…

Always a great shopping and delivery experience with Cox. Delivery to the States nearly as fast a within the States. Great retailer.

February 16, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for taking the time to write this lovely review Lynn - we really do appreciate it.
Best Wishes,
Sara

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Love my new jacket.

February 16, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

I am so pleased to hear that.
Best Wishes,
Sara

Rated 5 out of 5 stars

Best Barbour Retailer

Great customer service, awesome Barbour pieces!

February 16, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for taking the time to write this lovely review Frederick - much appreciated.
Best Wishes,
Sara

Rated 5 out of 5 stars

Sara was a great help with helping me…

Sara was a great help with helping me get the right jacket.

They are far the best option for anyone buying from the US

February 14, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for those kind thoughts - much appreciated.
Best Wishes,
Sara

Rated 3 out of 5 stars

Very Disappointing

Mostly all good but delivery was so poor they say delivery within 24hrs but no it took 3days, they blamed it on the post office, if that’s the case I surgest you use another service. I didn’t get my jacket in time to go away, very disappointed.

February 15, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

I am sorry to hear about the delay in delivery Richard and the inconvenience it caused. We have been using Royal Mail's Special Delivery pre1pm next day service since November 1999 and have always been very pleased with it. I do not know what happened in this case.
Best Wishes,
Sara

Rated 5 out of 5 stars

Rapid dispatch

Rapid dispatch; coat came in impeccable quality.

January 18, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much Christopher.
Best Wishes,
Sara

Rated 5 out of 5 stars

Cox the saddler is amazing!

Great seller! I appreciate the communication and willingness to work with me on my exchange. I would 100% buy from Cox again!

January 18, 2025
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much. I am pleased to hear that.
Best Wishes,
Sara

Rated 5 out of 5 stars

Exceptional Online Shopping Experience

I was very hesitant to order the Barbour jacket I had been looking at from an online retailer. However, I lacked a store in my area where I could purchase in person. Cox the Saddler came highly recommended as THE place to purchase anything Barbour. I can to find out that this reputation is highly deserved!

Sara responded to my messages and emails quickly and with an exceptional level of service and clarity. My items were dispatched quickly once ordered, and were well packaged and in perfect condition once I received them.

I did run into an issue with the package becoming temporarily stuck at a US distribution center for a couple of weeks. I made them aware of this, and I received a response the next day with offers of assistance and options should the package become lost. Fortunately the post office was able to finally get the package to me, if just a little late. But it was a huge peace of mind knowing I wasn’t on my own to figure it out.

I will absolutely be using Cox the Saddler again for any further Barbour items I need in the future.

January 4, 2025
Unprompted review
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for taking the time and trouble to write that detailed review of our products and service Stephen. We really do appreciate it. As a small family business we could not survive without word of mouth recommendations.
Best Wishes,
Sara

Rated 1 out of 5 stars
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Renato,
Your parcel is with Italian Customs, we are seeing delays there at the moment. It should be with you in a few days. Please do email me if you would like further information.
Best Wishes,
Sara

Rated 5 out of 5 stars

Superior online shop

It was time to replace my old vintage Barbour, and I was fortunate enough to come across mention of this shop for a replacement. They have a comprehensive list of merchandise, w/ what appears to be the complete Barbour line. Descriptions, pictures, and pricing are extensive, and are very helpful in shopping. Sara is quick to respond to any inquiries regarding sizing or stock. Pricing is fantastic, VAT is excluded for delivery to non-UK addresses. I received my order to Central Texas in a week, and the quality is fantastic, absolutely mint! Highly recommended if you are in the market for this type of item!

January 31, 2025
Unprompted review
Cox the Saddler Limited logo

Reply from Cox the Saddler Limited

Thank you so much for taking the time to write this detailed review of our products and service John. We really do appreciate it. As a small family business, word-of-mouth recommendations are vital.
Best Wishes,
Sara

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